30 min
Three Ways To Motivate Your Staff for the Long Haul Becoming a Better Leader Interviews
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- Careers
Being a small business owner with a staff can be challenging. The most challenging aspect is finding and retaining the right staff members by motivating them!
Staff motivation at every level is changing. People want some control with their lives and choose when they work and how they work. They want to have a little bit of freedom.
Therefore, it is important to let employees find their passion and happiness. Rune Sovndahl’s company, Fantastic Services, uses the 360 Degree Happiness Principle for both staff members and customers. The principle is to treat everyone as partners.
Whether someone is a cleaner, vice president or customer, treat everyone as a professional and keep them happy. It is no longer a hierarchical platform. Instead, everyone works together to build partnerships.
Fantastic Services brings together service providers with customers. As a result, this helps the service providers build their businesses and grow their markets while adding value to the customers, too.
To keep Fantastic Services staff members motivated, training programs, core values, and an educational system are in place. Make sure you build a fantastic internal academy for your company.
And celebrate successes and wins – no matter how small!
About Rune:
Rune has a wealth of entrepreneurial experience. Currently, he is the co-founder and CEO of Fantastic Services, which provides a range of services such as cleaners, gardeners, handymen, pet care, rubbish removal, and pest control.
Fantastic Services is an introductory agent that handles the training, booking, and management of services for those who do the jobs. Fantastic Services is not only for the clients, but for those who provide the services as well.
Challenged Issue:
In this podcast, we challenge the issue of - as a business owner - how to motivate your staff.
Rune’s Actionable Tips:
* Build a top-quality training program and visualize its path.
* Promote excellent service through core values. Define the service and user experience.
* Hire people with passion. What are they passionate about and what do they want to change?
Top Quotes:
* “Motivation is…whether you are a cleaner or whether you are a professional at the height of your game, what do you want out of your employer or the people you work with? You want a partnership, and you want to grow it.”
* “You start to see people that treat everyone as partners. The idea that it is not a master/servant relationship, it’s not an employee/employer relationship - it’s this entire collaborative partnership.”
* “You are not going to do a good service, if you are not happy with what you do.”
* “You have to be of service to your employees.”
* “Hire people who are passionate.”
Guest Links:
* Fantastic Services (https://www.fantasticservices.com/)
* Twitter (www.twitter.com/runelondon)
Resources:
* AJ Forsythe (https://www.excellence-expected.com/episode43/)
* Booking.com (http://www.booking.com/)
* Marco Pierre White (http://marcopierrewhite.org/)
* The Essential 14–Day Guide to Cutting Your Working Hours and Increasing Your Impact (https://www.excellence-expected.com/cwh/)
Key Timestamps:
* 00:50 Challenged issue
* 00:55 Introduction of guest
* 02:30 Fantastic Services
* 06:00 Happiness principle
Being a small business owner with a staff can be challenging. The most challenging aspect is finding and retaining the right staff members by motivating them!
Staff motivation at every level is changing. People want some control with their lives and choose when they work and how they work. They want to have a little bit of freedom.
Therefore, it is important to let employees find their passion and happiness. Rune Sovndahl’s company, Fantastic Services, uses the 360 Degree Happiness Principle for both staff members and customers. The principle is to treat everyone as partners.
Whether someone is a cleaner, vice president or customer, treat everyone as a professional and keep them happy. It is no longer a hierarchical platform. Instead, everyone works together to build partnerships.
Fantastic Services brings together service providers with customers. As a result, this helps the service providers build their businesses and grow their markets while adding value to the customers, too.
To keep Fantastic Services staff members motivated, training programs, core values, and an educational system are in place. Make sure you build a fantastic internal academy for your company.
And celebrate successes and wins – no matter how small!
About Rune:
Rune has a wealth of entrepreneurial experience. Currently, he is the co-founder and CEO of Fantastic Services, which provides a range of services such as cleaners, gardeners, handymen, pet care, rubbish removal, and pest control.
Fantastic Services is an introductory agent that handles the training, booking, and management of services for those who do the jobs. Fantastic Services is not only for the clients, but for those who provide the services as well.
Challenged Issue:
In this podcast, we challenge the issue of - as a business owner - how to motivate your staff.
Rune’s Actionable Tips:
* Build a top-quality training program and visualize its path.
* Promote excellent service through core values. Define the service and user experience.
* Hire people with passion. What are they passionate about and what do they want to change?
Top Quotes:
* “Motivation is…whether you are a cleaner or whether you are a professional at the height of your game, what do you want out of your employer or the people you work with? You want a partnership, and you want to grow it.”
* “You start to see people that treat everyone as partners. The idea that it is not a master/servant relationship, it’s not an employee/employer relationship - it’s this entire collaborative partnership.”
* “You are not going to do a good service, if you are not happy with what you do.”
* “You have to be of service to your employees.”
* “Hire people who are passionate.”
Guest Links:
* Fantastic Services (https://www.fantasticservices.com/)
* Twitter (www.twitter.com/runelondon)
Resources:
* AJ Forsythe (https://www.excellence-expected.com/episode43/)
* Booking.com (http://www.booking.com/)
* Marco Pierre White (http://marcopierrewhite.org/)
* The Essential 14–Day Guide to Cutting Your Working Hours and Increasing Your Impact (https://www.excellence-expected.com/cwh/)
Key Timestamps:
* 00:50 Challenged issue
* 00:55 Introduction of guest
* 02:30 Fantastic Services
* 06:00 Happiness principle
30 min