528 episodes
eCommerce MasterPlan eCommerce Podcast Network
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- Business
Trying to work out how to acquire more customers?
Need to improve customer retention?
Or just looking for some reassurance you’re on the right track?
That’s what the eCommerce MasterPlan is here for.
Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing.
Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from.
Many of our guests are using Shopify & Klaviyo, but we also have guests using Wix, Bigcommerce, Woocommerce, Omnisend and Magento. So you're sure to find an episode that directly helps YOU.
Listen for advice on what to do next, the reassurance you’re heading in the right direction and all the inspiration you need to grow your eCommerce business without losing your life in the process!
This podcast uses the following third-party services for analysis:
Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/
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Mastering the Art of Public Speaking with Look Fabulous Forever’s Janis Thomas
Janis Thomas is the Managing Director at Look Fabulous Forever, the innovative cosmetics and skincare brand designed to meet the needs of older women. They’re a UK DTC brand selling globally to a customer base often ignored by the DTC world, who they’re serving via a Magento site. Founded in 2013, Janis has been driving the growth strategy for just over 4 years, they’re currently doing millions a year, and working towards double figure millions.
Hit PLAY to hear:
The importance of public speaking in business Why you need to overcome your fear of public speaking Where to start your speaking journey Practical tips to prepare for your speaking gig Crafting your message and practicing your delivery
Key timestamps to dive straight in:
[04:22] Public speaking requires practice and training.
[07:06] Start with your passion, genuine enthusiasm, expertise not necessary.
[11:49] Network at events, build LinkedIn profile.
[15:15] Prepare, know your content, pitch confidently.
[17:01] Structure helps, no script, rehearse after drafting.
[21:23] Prepare for presentation with personal methods/questions.
[22:50] Understanding what audience and organizer want is key.
[34:13] Prepare answers, involve audience, prime for questions.
[35:23] Listen to Janis’ Top Tips!
Full episode notes here: https://ecmp.info/496
Contact SHOPLINE >>> https://ecmp.info/shopline
Be part of Episode 500 >>> https://ecmp.info/500
Be part of our episode 500 celebrations... https://ecmp.info/500
Get all the links and resources we mention & join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsor
This podcast uses the following third-party services for analysis:
Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/ -
2024 Growth Strategies that work from Baaj Capital’s Marianne Morrison
Marianne Morrison is the Investment Director at Baaj Capital, a fund who turnaround and grow a portfolio of eCommerce brands.
The portfolio currently includes about 30 eCommerce brands including 365 Games, In The Style, and Roov.
Hit PLAY to hear:
Why you need to focus on key initiatives The importance of diversifying your paid traffic strategies Optimising tech stack as a key part of a brand’s strategy Creating high-quality and authentic content How AB testing helps in decision-making
Key timestamps to dive straight in:
[04:44] Different businesses require unique strategies for success.
[08:22] Tech landscape has changed in the last decade.
[10:38] Optimize tech strategy, understand market to succeed.
[13:37] Varied strategies needed for diverse paid ad platforms.
[16:41] Knowing when to stop, learn, and test.
[18:44] Don’t try and do everything at once.
[20:06] Listen to Marianne’s Top Tips!
Full episode notes here: https://ecmp.info/495
Contact SHOPLINE >>> https://ecmp.info/shopline
Be part of Episode 500 >>> https://ecmp.info/500
Be part of our episode 500 celebrations... https://ecmp.info/500
Get all the links and resources we mention & join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsor
This podcast uses the following third-party services for analysis:
Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/ -
The SEO Strategy for High-SKU Stores (Hear How It 10Xed Sales) with Blink SEO’s Sam Wright
Sam Wright is the Managing Director at specialist eCommerce SEO agency Blink SEO, and at Macaroni Software the new Shopify-specific SEO tool he’s building to solve problems that they’ve found with SEO at Blink SEO, especially productivity-wise. Sam’s been in SEO since 2007, and in eCommerce since 2002.
Hit PLAY to hear:
Why you should prioritize your category pages How to do on-page optimization Why it’s no longer about backlinks The different SEO strategies for high and low SKU count businesses
Key timestamps to dive straight in:
[04:11] Customers' desire critical for SEO and marketing.
[08:57] Analysis reveals 60% organic revenue from Shopify.
[11:18] Rule of thumb for collection pages.
[12:25] Macaroni analyzes Shopify tags to optimize categories.
[14:23] Listen to Sam’s Top Tips!
Full episode notes here: https://ecmp.info/494
Contact SHOPLINE >>> https://ecmp.info/shopline
Be part of Episode 500 >>> https://ecmp.info/500
Be part of our episode 500 celebrations... https://ecmp.info/500
Get all the links and resources we mention & join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsor
This podcast uses the following third-party services for analysis:
Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/ -
Personalizing eCommerce Fulfilment with Will Martin, Littledart Fulfilment
Will Martin is co-founder and financial director at Littledart Fulfilment, a 3PL providing bespoke eCommerce fulfilment that’s as unique as your business.
Hit PLAY to hear:
The role of personalization in fulfilment How efficient systems and tech help in fulfilment operations Why having a motivated team pays off The importance of early and accurate forecasting Balancing cost and quality in fulfilment
Key timestamps to dive straight in:
[06:33] Fulfilment helps in brand loyalty and customer retention.
[09:34] Balancing cost and team importance in fulfillment.
[11:13] Models based on time and space, great working environment for the team.
[14:34] Managing peak seasons.
[16:38] Early planning, be realistic, aim high. Avoid stress.
[18:21] Will’s Top Tips!
Full episode notes here: https://ecmp.info/493
Contact SHOPLINE >>> https://ecmp.info/shopline
Be part of Episode 500 >>> https://ecmp.info/500
Be part of our episode 500 celebrations... https://ecmp.info/500
Get all the links and resources we mention & join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsor
This podcast uses the following third-party services for analysis:
Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/ -
Balancing Growth and Purpose with Y.O.U Underwear’s Sarah Jordan
Sarah Jordan is the founder & CEO of Y.O.U Underwear sellers of beautifully designed, ethically manufactured and eco-friendly underwear making the world a better place one pair of pants at a time.
They’re also the UK’s top scoring B Corp, and the top fashion brand in the world. Founded in 2016 and launched in 2018, last year Y.O.U Underwear sold £250,000 via their Shopify store and physical store in Oxford.
Hit PLAY to hear:
Shifting from charity work to eCommerce The challenges of making products ethically Sustainability as the foundation of the business Scaling the business and how this affects building the team How personalization makes for better customer service
Key timestamps to dive straight in:
[03:29] Life-changing pivot driven by underwear necessity discovery.
[10:03] Creating a strategic fashion business with inclusivity.
[13:05] Advantage in sustainability without greenwashing or retrofitting.
[15:15] Anticipating future trends with unique selling proposition.
[20:55] Transitioning from freelancing to employing full-time staff.
[24:01] Managing business operations and customer relationships efficiently.
[25:38] Sarah’s Top Tips!
Full episode notes here: https://ecmp.info/492
Contact SHOPLINE >>> https://ecmp.info/shopline
Genie offer: 30% off for the first 2 months >> https://ecmp.info/genie
Be part of our episode 500 celebrations... https://ecmp.info/500
Get all the links and resources we mention & join our email list at https://ecmp.info
Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.
Interested in being a Sponsor? go here: https://ecmp.info/sponsor
This podcast uses the following third-party services for analysis:
Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/ -
Episode 500 is coming… want to get involved?
A quick update from Chloe on what’s happening for episode 500, AND you can be involved.
Get involved >> https://ecmp.info/500
This podcast uses the following third-party services for analysis:
Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/