The Art of A.I. for Business Jerry Cuomo

Host Jerry Cuomo is joined by Matt Beane, a pioneer in the field of future work and skills development. A professor at the University of California at Santa Barbara and affiliated with both Stanford's Digital Economy Lab and MIT's Initiative on Digital Economy, Matt shares insights from his new book, "The Skill Code: How to Save Human Ability in an Age of Intelligent Machines." Listen as Matt discusses the integration of AI into work spaces and its impacts on skill development. He combines a unique blend of real-world experience and academic insight to explain how we can harness AI to enhance human skills rather than replace them. This episode is a must-listen for anyone interested in the evolving relationship between humans and technology in the workplace.

Key Takeaways:

AI as a Partner: Matt Beane emphasizes using AI to augment human skills, not replace them, fostering a collaborative rather than competitive relationship.Digital Apprenticeship: Introduces the concept of digital apprenticeship as a method to leverage AI for practical and effective skill development in the workplace.Technology Integration Challenges: Discusses the subtle challenges in integrating technology into work processes, which often benefit experts but could disadvantage novices, highlighting a need for balanced approaches.
Book Order Information:
Beane, Matt. The Skill Code: How to Save Human Ability in an Age of Intelligent Machines.
The book can be purchased on Amazon at this link: The Skill Code on Amazon.

Host Jerry Cuomo explores the innovative technique of Retrieval-Augmented Generation (RAG) with expert guest Dr. Lucia Larise Stavarache. RAG is transforming how AI interacts with data by utilizing existing documents without the need for extensive training cycles. This method proves invaluable for handling sensitive or proprietary information and adapting to rapidly changing data like current events.

Join Jerry and Larise as they discuss the practical applications of RAG in various industries and its impact on AI development. Larise shares her experiences and the advantages of RAG, from simplifying legal documents to engaging with AI in conversations grounded in specific document content. Whether you're a tech enthusiast or an industry professional, this episode offers a unique perspective on the capabilities and future of AI technologies.

Takeaways:
RAG enables AI to utilize existing documents for learning, bypassing the need or complete training cycles, which is cost-effective and efficient.This technology allows for innovative interactions with AI, such as asking documents to summarize themselves or clarify complex information in simpler terms.
References:
Link to Demo VideoChatDoc: Try Chat with Documents for Free

Listen in as host Jerry Cuomo sits down with Robert Plotkin, a renowned patent attorney, AI book author, and co-founder of Blueshift IP. With a rich background that bridges technology and law, Robert shares insights into the crucial role of intellectual property in the era of AI. The discussion spans the impact of AI on innovation, patent law, and the future of AI-generated works. As someone deeply familiar with the intersection of technology and intellectual property, Robert's expertise offers listeners an encouraging perspective on navigating the complexities of AI and patents. This conversation not only sheds light on the importance of securing IP for technological advancements but also explores the potential of AI to revolutionize the practice of law itself. Join us for a thoughtful exploration of how AI continues to shape the landscape of intellectual property and innovation.
Key Takeaways:
Intellectual property secures companies' freedom of action and demonstrates value, crucial in the dynamic tech landscape influenced by AI.AI-generated works can indeed be protected by IP law, expanding the scope for innovation and creative expression.The use of AI in law, especially in patent drafting and prior art searching, enhances efficiency and productivity in legal practices.References:
BlueShift IP website
The Genie in the Machine by Robert Plotkin
* Coverart was created with the assistance of DALL·E 2 by OpenAI.
** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez

In this episode of The Art of AI Podcast, host Jerry Cuomo is joined by Alex Back, founder and CEO of Couch.com, for an engaging discussion on how AI is revolutionizing the furniture shopping experience. Discover how Couch.com uses AI to simplify the daunting task of buying a new couch, making it a more enjoyable and informed process. Tune in for insights into the intersection of home furnishing technology and AI, and learn about the future of online furniture shopping from a visionary in the industry.
Episode takeaways:
Revolutionizing Furniture Shopping with AI - Alex Back introduces Couch.com's AI-driven approach to simplify furniture shopping, combining online convenience with the tactile satisfaction of brick-and-mortar store experiences.Custom AI for Personalized Recommendations - Couch.com is developing a custom AI model to offer personalized furniture recommendations, ensuring customers find the perfect match for their specific needs and preferences.Democratizing Furniture Retail - By integrating data from both online and physical stores, Couch.com aims to democratize furniture retail, giving smaller shops a fair chance in the digital marketplace.References:
Couch.com eBook
Basics of Buying a Couch

* Coverart was created with the assistance of DALL·E 2 by OpenAI.
** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez

In this episode of the Art of AI podcast, host Jerry Cuomo engages with Eniko Rozsa, a Distinguished Engineer at IBM and a Fellow at the World Economic Forum's AI Alliance, to discuss the transformative impact of generative AI in customer support. Eniko brings over a decade of experience in building AI agents and shares her journey from developing her first chatbot to leveraging today's sophisticated generative AI models for enhancing customer care. As they examine the shift from traditional AI approaches to the nuanced capabilities of generative AI, listeners will gain insights into how AI is revolutionizing customer interactions, providing hyper-personalized experiences, and improving the efficiency of contact centers. Tune in to discover the challenges, breakthroughs, and future possibilities of AI in customer support, and hear Eniko's unique perspective on the evolving landscape of AI technologies.
Key Takeaways:
Generative AI significantly improves customer support by offering more personalized and contextually aware interactions, as detailed by Eniko Rozsa.Responsible development of AI is crucial, focusing on data privacy, security, and transparency to build trust in AI-enhanced customer services.The evolution from simple chatbots to advanced AI systems demonstrates a substantial leap in AI's ability to handle complex customer service tasks effectively.References:
"Chatbots vs. Humans in Customer Service," Weply Blog, June 24, 2021. "Revolutionizing Customer Service with Generative AI," Wall Street Journal, January 25, 2024, featuring Salesforce AI CEO Clara Shin. "Impact of Generative AI on Customer Service" by Rosane Giovis and Eniko Rozsa, CMSWire, November 14, 2023.
* Coverart was created with the assistance of DALL·E 2 by OpenAI.
** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez

In this first episode of a two-part series, hosted by DJ, the AI chatbot, with guests Jerry Cuomo and Kevin Yu, their conversation explores the intersection of Artificial Intelligence (AI) and Site Reliability Engineering (SRE) in promoting sustainable IT operations.
You can catch Part 2 on Kevin's "Making of the SRE Omelette" feed.
Jerry discusses the complexities of AI, tracing its progression from machine learning to advanced stages like generative AI and large language models such as ChatGPT. While Kevin, provides insights into the SRE field, underscoring its significance in offering outstanding user experiences and advocating for sustainable methods.
This episode, a unique blend of "Art of AI" and "Making of the SRE Omelette," offers listeners insights into how AI and SRE collaborate to elevate and augment the efficiency and sustainability of our technology environment. The dialogue exploresthe critical importance of a forward-thinking and intelligent application of AI, its influence on energy usage, and the crucial role of data in refining SRE and sustainability practices. Be sure to listen to this episode for a thorough exploration of these vital subjects and join us for the complete series to deepen your comprehension of AI's impact in creating a sustainable technological future.
Oh... and be sure to catch Part 2 on Kevin's "Making of the SRE Omelette" feed.
* Coverart was created with the assistance of DALL·E 2 by OpenAI.
** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez