276: Caring Deeply About Humans – Diversify The Medical Community with Jenna Charlton Greater Than Code

01:09 - Jenna’s Superpower: Being Super Human: Deeply rooted in what is human in tech



The User is Everything


04:30 - Keeping Focus on the User



Building For Themself
Bother(!!) Users
Walking A Mile In Your Users Shoes - Jamey Hampton


09:09 - Interviewing Users (Testing)



Preparation
Identifying Bias
Getting Things Wrong
Gamifying/Winning (Developer Dogs & Testing Cats)
Overtesting


23:15 - Working With ADHD



Alerts & Alarms
Medication
Underdiagnosis / Misdiagnosis
Presentation
Medical Misogyny and Socialization
Masking
Finding a Good Clinician


Reflections:


John: Being a super human.


Jacob: Forgetting how to mask.


Jamey: Talking about topics that are Greater Than Code.


Jenna: Talking about what feels stream-of-consciousness. Having human spaces is important. Support your testers!


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Transcript:


JAMEY: Hi, everyone and thanks for tuning in to Episode 276 of Greater Than Code. I’m one of your hosts, Jamey Hampton, and I'm here with my friend, Jacob Stoebel.


JACOB: Hello, like to be here. I'm with my friend, John Sawers.


JOHN: Thanks, Jacob. And I'm here with our guest, Jenna Charlton.


Jenna is a software tester and product owner with over a decade of experience. They've spoken at a number of dev and test conferences and is passionate about risk-based testing, building community within agile teams, developing the next generation of testers, and accessibility. When not testing, Jenna loves to go to punk rock shows and live pro wrestling events with their husband Bob, traveling, and cats. Their favorite of which are the two that share their home, Maka and Excalipurr.


Welcome to the show, Jenna! [chuckles]


JENNA: Hi, everybody! I'm excited to be here with all the J’s.


[laughter]


JAMEY: We're so excited to have you.


JOHN: And we will start with the question we always start with, which is what is your superpower and how did you acquire it?


JENNA: On a less serious note, I have a couple of superpowers. One I discovered when I was a teenager. I can find Legally Blonde on TV [laughter] any kind of day [laughs] somewhere. It's a less valuable superpower than it used to be. But boy, was it a great superpower when you would be scrolling and I'm like, “Legally Blonde, I found it!”


[laughter]


JAMEY: I was going to ask if one of your superpowers was cat naming, because Excalipurr is very good. It's very good. [laughs]


JENNA: I wish I could take credit for that.


[laughter]


Bob is definitely the one responsible.


JAMEY: So it's your husband superpower, cat naming and yours is Legally Blonde. Got it.


JENNA: Mine is Legally Blonde.


[laughter]


I also can find a way to relate anything to pro wrestling.


JAMEY: I've seen that one in action, actually. Yes.


[laughter]


JENNA: But no, my real superpower, or at least as far as tech goes is that I am super human. Not in that I am a supremely powerful human, it's that I am deeply rooted in what is human in tech and that's what matters to me and the user is my everything.


I'm not one of those people who nerds out about the latest advancement. Although, I enjoy talking about it. What I care about, what gets me excited, and gets me out of bed every day in tech is thinking about how I can solve a deeply human problem in a way that is empathetic, centers the user, and what matters to them.


JAMEY: Do you feel like you were always like that naturally, or do you feel like that was a skill that you fostered over your career?


JENNA: I think it's who I am, but I think I had to learn how to harness it to make it useful. I am one of those people who has the negati