Episode 7: People, Process, Product - Interview with Anders Schulze (Flexport‪)‬ ETAPP Podcast

‘All of the teams are working end-to-end in a group of a good handful of Flexporters, meaning that the clients will know exactly who to go to if they can’t find the answer in the platform and self-serve themselves.’ - Anders Schulze

Welcome to the seventh episode of the ETAPP podcast, where industry professionals give insight in the digital transformation of the maritime and logistics sector. Hosted by Sven Goyvaerts, journalist and business analyst based in Antwerp.

In this episode we welcome Anders Schulze, General Manager at Flexport’s San Francisco headquarters. Flexport was founded 5 years ago and it is the first international freight forwarder and customs broker built around an online dashboard.

This episode is supported by Dockflow (https://www.dockflow.be), an Antwerp-based startup leveraging new technologies for better data governance in global trade networks.

The compilation video of Ter land, ter zee & in de lucht can be viewed here: https://www.youtube.com/watch?v=tIZfhXHTuv0&t=30s

For a review of Richard A. Walker’s book ‘Pictures of a Gone City: Tech and the Dark Side of Prosperity’, go to https://brooklynrail.org/2018/04/field-notes/Only-Connect-A-Review-of-Richard-Walkers-Pictures-of-a-Gone-City

Sailing on San Francisco bay provided by https://www.mayonthebay.com

Theme music by Sven Goyvaerts, Gonzalo Silva & Jethro Tull

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In this conversation recorded on Wednesday April 4th, we discuss tech culture in San Francisco, Flexport’s product, their Net Promoter Score and their process of how they manage to achieve it. 

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