FixedOps Chops Dave Boyle

Host David Boyle welcomes Ken Mauldin to the Fixed Ops Chops studio to talk about all things automotive, beginning with Ken's experience with Purdy Group USA out of Costa Rica. The exchange of information between these two cultures and automotive markets is paying dividends to his Toyota stores in the Dallas, TX area.

Our industry has shifted to technology to promote efficiencies. But, without simplicity, store staff won't use the products vendors are offering. In just a short time, Fixed Ops Chops guest Brian Kramer has pushed Accu-Trade - Innovative Dealer Tools to leadership position for the appraisal product category.

Fixed Ops Chops guest Jim Roche from WarrCloud Inc. details the growth in warranty work due to the rising costs of EVs. But there's also lots of customer pay work too - dealers just have to role up their sleeves to do the work that they've let spill into the aftermarket.

There's no crying in fixed ops - learn and move forward with the wisdom to do better. That's what Tony cooper has done after recognizing what tires and alignments have done for customer retention. Tony joins David Boyle on the Fixed Ops Chops

The answer to better customer retention has been under our nose the whole time - tires! On this episode of Fixed Ops Chops, host Dave Boyle gives guest Todd Heitz the credit for taking a bold position. Dealers that want to sell more vehicles should understand the link between service and sales is retention.

Please welcome Patrick O'Rahilly to the Fixed Ops Chops stage! Pat joins David Boyle to discuss an amazing career in automotive, beginning with his success selling Datsun vehicles and retiring as President and Chief Executive Officer of Aspen Marketing Services, a privately held marketing services firm. Oh yeah, and along the way, he built one of the first "mega" dealer auto groups.