1 hr 16 min
Mark Foulsham – COO of Kensington Mortgages – Re-establishing the operating model to focus on growth CIONET
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- Technology
Can RPA ‘take the robot out of the human’? Are FinTech companies and startups a competition or rather an opportunity?
In this #LeadershipDeepDive episode, Mark Foulsham, COO of Kensington Mortgages, talks with Hendrik Deckers about his journey from CIO to COO and how the boundaries between functions are becoming blurry. Reflecting on the changing role of a leader, Mark believes that digital leaders need to think outwards not inwards and follow a human centered approach.
Mark has a very clear view on workflow Automation:
✅ RPA is a vital part of Kensington Mortgage’s toolbox
✅ Minimize staffing in the back office through automation and outsourcing, leaving people to focus on customers
✅ Understanding the business model is critical for the RPA to be effective
✅ Working in a highly regulated environment requires constant feedback from customers and risk assessment
“I’m a big believer in having no regrets”, Mark says and adds “breaking down those hierarchal structures, working in a way that is more interconnected within the different layers of a firm I think is really key”.
Table of contents
01:20 | Introduction and Mark Foulsham’s background
03:25 | About Kensington Mortgages
04:24 | Drivers for change
06:21 | Reinventing the business: workplace
11:04 | Workforce
13:58 | Changing leadership
15:55 | Journey towards Agile way of work
17:25 | Workflow. Mark’s view on automation
25:22 | Start-ups and FinTech companies as generators of Innovation
27:55 | Kensington Mortgages’ operating model
33:06 | Internal and external data
36:09 | Mark’s secret for success
41:30 | Mark’s management & leadership style
50:03 | MBTI: the Commander
55:06 | Mark’s most brilliant failure & lessons learnt
57:41 | Mark’s core values
01:00:42 | Best & worst thing that has ever happened to Mark
01:03:37 | Ways to relax
01:05:45 | Mark’s mentors
01:08:22 | Personal mantra
01:09:58 | What Mark loves & fears most
01:13:29 | Advice for people starting out
Can RPA ‘take the robot out of the human’? Are FinTech companies and startups a competition or rather an opportunity?
In this #LeadershipDeepDive episode, Mark Foulsham, COO of Kensington Mortgages, talks with Hendrik Deckers about his journey from CIO to COO and how the boundaries between functions are becoming blurry. Reflecting on the changing role of a leader, Mark believes that digital leaders need to think outwards not inwards and follow a human centered approach.
Mark has a very clear view on workflow Automation:
✅ RPA is a vital part of Kensington Mortgage’s toolbox
✅ Minimize staffing in the back office through automation and outsourcing, leaving people to focus on customers
✅ Understanding the business model is critical for the RPA to be effective
✅ Working in a highly regulated environment requires constant feedback from customers and risk assessment
“I’m a big believer in having no regrets”, Mark says and adds “breaking down those hierarchal structures, working in a way that is more interconnected within the different layers of a firm I think is really key”.
Table of contents
01:20 | Introduction and Mark Foulsham’s background
03:25 | About Kensington Mortgages
04:24 | Drivers for change
06:21 | Reinventing the business: workplace
11:04 | Workforce
13:58 | Changing leadership
15:55 | Journey towards Agile way of work
17:25 | Workflow. Mark’s view on automation
25:22 | Start-ups and FinTech companies as generators of Innovation
27:55 | Kensington Mortgages’ operating model
33:06 | Internal and external data
36:09 | Mark’s secret for success
41:30 | Mark’s management & leadership style
50:03 | MBTI: the Commander
55:06 | Mark’s most brilliant failure & lessons learnt
57:41 | Mark’s core values
01:00:42 | Best & worst thing that has ever happened to Mark
01:03:37 | Ways to relax
01:05:45 | Mark’s mentors
01:08:22 | Personal mantra
01:09:58 | What Mark loves & fears most
01:13:29 | Advice for people starting out
1 hr 16 min