CEXPROFS : - CUSTOMER EXPERIENCE PROFESSIONALS NIGERIA @CEXPROFS

Moments are unforgettable experiences that stand out easily when we remember past events and interactions that happened at a place or with an organization. In this episode we discuss why and how to deliberately and creatively incorporate exciting moments that build your clients satisfaction, loyalty and brand promotion. Enjoy and don't forget to share across board.

Resolution time is a very key component of customer service. In this era of instant technologies, customers wants to get a final solution to thier complaints immediately without regards to processes or SLAs. In this episode, we interview a special guest, Ms Halimah of GTBank. She shares some stories of her experience in managing pretty insistent customers and how she converts them from irate customers to really friendly and patient ones while she works on getting them a resolution. It is a short episode, but it is loaded with insights!) Enjoy, and subscribe to this podcast and our various social media handles on Instagram, Twitter, Facebook, Youtube, Spotify, Google Podcast, Anchor et.c. (@CEXPROFS) for more exciting episodes to follow.

In this maiden episode, containing multiple parts, we interview various professional Customer Service Agents and discuss tips & tricks they use in managing customers who are dissatisfied (often to the point of being IRATE) with their organizations' products and services, how they diffuse tense situations, make sure their own mental health remains intact and even ensure that their customers is not just satisfied after the interaction, but remains loyal to their companies' brand.

Enjoy, and subscribe to this podcast and our various social media handles on Instagram, Twitter, Facebook, Youtube, Spotify, Google Podcast, Anchor et.c. (@CEXPROFS) for more exciting episodes to follow.