29 episodes

This is IAOP PULSEcast, where we explore topics big and small affecting the world of collaborative partnerships. From AI and RPA to governance, contracts, digital technologies, outsourcing, impact sourcing and more, PULSEcast covers the latest trends and best practices to keep you educated and informed.

IAOP PULSEcast IAOP PULSEcast

    • Business

This is IAOP PULSEcast, where we explore topics big and small affecting the world of collaborative partnerships. From AI and RPA to governance, contracts, digital technologies, outsourcing, impact sourcing and more, PULSEcast covers the latest trends and best practices to keep you educated and informed.

    Episode 28 - A View from the C-Suite: Suzanne Leopoldi-Nichols

    Episode 28 - A View from the C-Suite: Suzanne Leopoldi-Nichols

    In this episode, Mark Voytek sits down with Suzanne Leopoldi-Nichols. Suzanne is an expert on Next-Gen Shared Services (NGSS) and Global Business Services (GBS).  She is a seasoned executive leader with an extensive background in transforming and optimizing GBS organizations across various industries.  With more than two decades of experience, Suzanne has established herself as a strategic visionary, driving change, innovation, and operational excellence.  Having led over 17,000 employees on six continents, Suzanne possesses a deep understanding of diverse cultural nuances and of navigating complex global operations.  Her GBS experience spans a vast array of functions, including brokerage, customer service, call centers, finance, human resources, information technology, legal, marketing, procurement, payroll, real estate, and world-class sales support.

    Suzanne has held key leadership positions in renowned companies, including WPP Plc., United Parcel Service (UPS), Archer Daniels Midland Company, and American Greetings.  In these roles, she led initiatives to create world-class GBS organizations, streamline operations, and drive significant cost savings.

    Suzanne was inducted into IAOP's Leadership Hall of Fame in 2020.

    • 37 min
    Episode 27 - A View from the C-Suite: Kate Vitasek

    Episode 27 - A View from the C-Suite: Kate Vitasek

    In the first podcast in the series, IAOP's Chief Advisor of Thought Leadership, Mark Voytek, sits down with
    Kate Vitasek, an international authority for her award-winning research and Vested® business model for highly collaborative relationships. Vitasek, a Faculty member at the University of Tennessee, has been lauded by World Trade Magazine as one of the “Fabulous 50+1” most influential people impacting global commerce. Her work has led to 7 books, including: Vested: How P&G, McDonald’s and Microsoft Are Redefining Winning in Business Relationships, Getting to We: Negotiating Agreements for Highly Collaborative Relationships, and Contracting in the New Economy. Vitasek has also been featured on CNN International, Bloomberg, NPR, and on Fox Business News. Follow the Vested movement at www.vestedway.com

    • 29 min
    Episode 26 - Post-Pandemic Outsourcing: How Changes to Delivery Models Have Impacted Master Services Agreements

    Episode 26 - Post-Pandemic Outsourcing: How Changes to Delivery Models Have Impacted Master Services Agreements

    From OWS23

    Speakers:
    Peter George, Partner, Baker McKenzie
    Sam Kramer, Partner, Baker McKenzie

    The pandemic has had significant impact on outsourcing, particularly with respect to service delivery models and the work from home practices. In addition, the increased use of digital technologies, robotic process automation and artificial intelligence to manage pandemic risks is furthering these changes. This session examines how these changes have affected the process of negotiating Master Services Agreements and the terms and conditions that they comprise. Peter and Sam also review how changing delivery models impact security, privacy and liability allocation between buyers and providers and best practices based on what we have learned from the pandemic to future-proof outsourcing contracts.

    • 56 min
    Episode 25 - IAOP's CEO sits down with...Susanne Richter-Wills, VP of Partnerships EMEA at ScaleHub

    Episode 25 - IAOP's CEO sits down with...Susanne Richter-Wills, VP of Partnerships EMEA at ScaleHub

    In this episode of PULSEcast, IAOP's CEO, Debi Hamill, sits down with Susanne Richter-Wills, the VP of Partnerships EMEA at ScaleHub, to discuss crowdsourcing and the advantage of collective intelligence - both artificial and human - in bringing humans into the loop in new ways.

    • 14 min
    Episode 24 - IAOP's CEO sits down with...Vinny Sanchez, Global Co-Chair, Technology Transactions and Strategic Sourcing at DLA Piper

    Episode 24 - IAOP's CEO sits down with...Vinny Sanchez, Global Co-Chair, Technology Transactions and Strategic Sourcing at DLA Piper

    In the next installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat on digital technologies, transformation and what it all means for the industry's future with Vinny Sanchez, the Global Co-chair of DLA  Piper's Technology Transactions and Strategic Sourcing practice, who is highly recognized as a leading technology and outsourcing lawyer by The Legal 500 US and Chambers.

    Vinny advises clients in complex technology, strategic sourcing/outsourcing  and commercial transactions, including post-contract matters that arise during these relationships such as implementation/transition challenges, governance, audits and disputes. A  significant part of his practice also includes representing clients in digital transformation programs and supply chain management, including  Nth party risk, business continuity and data and cyber risks. He also advises clients in technology acquisitions, divestitures, and joint ventures; strategic alliances and collaborations; and the commercialization of technology and data assets.

    • 21 min
    Episode 23 - IAOP's CEO sits down with...Sandrine Asseraf, Group Managing Director North America and ESG, Webhelp

    Episode 23 - IAOP's CEO sits down with...Sandrine Asseraf, Group Managing Director North America and ESG, Webhelp

    In the third installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat with Sandrine Asseraf, Group Managing Director North America and ESG, Webhelp related to her specific focus on Environmental, Social & Governance (ESG). As a global outsourcer operating in over 55 countries, Webhelp is uniquely placed to implement scalable Impact Sourcing practices. Sandrine shares her experiences and addresses how to create an adaptable, impactful, and globally scalable model across multiple delivery locations.

    • 21 min

Top Podcasts In Business

سوالف بزنس مع مشهور الدبيان
ثمانية/ thmanyah
Shahin ShowCast | شاهين شوكاست
Ahmed Shahin
Equity
TechCrunch, Mary Ann Azevedo, Kell, Theresa Loconsolo, Haje Kamps, Rebecca Bellan, Rebecca Szkutak
Business English from All Ears English
Lindsay McMahon
A Book with Legs
Smead Capital Management
Affiliated: ClickBank‘s Official Affiliate Marketing Podcast
ClickBank