Growing A Dental Practice Mike Hennan & Hazel Woodward

In this episode of the Growing A Dental Practice podcast, host Mike Hennan welcomes back a special guest, Dr. Karl Walker-Finch. They discuss Karl's previous appearances on the show and the recognition he has received from other podcasts. They also touch on Karl's journey as a practice owner and his recent book launch. Tune in to learn more about Karl's experiences and insights in the dental industry.

Timestamps
[00:01:18] Jazz Gulati's inspiring podcast.
[00:04:41] Expanding to new audiences.
[00:09:22] Writing a book vs running a marathon.
[00:13:04] Dealing with challenges in practice.
[00:17:55-00:18:05] Cost of a non-working surgery chair.
[00:22:04] Patients' loyalty and transition.
[00:26:13] The benefits of digital dentistry.
[00:33:46] Team member nominated for award.
[00:35:22] Carbon footprint and sustainability.
[00:40:13] Maximizing surgery utilization.
[00:43:28] Challenges in learning process.

Detailed Synopsis
In this episode, the importance of being prepared for the challenges that come with embarking on a difficult endeavor is discussed. Whether it's starting a dental practice or writing a book, Dr. Karl Walker-Finch emphasizes the need to embrace the hard work and obstacles that may arise. He stresses the significance of being mentally and physically prepared, as well as the willingness to put in the necessary effort to overcome these challenges. Karl acknowledges that making the right decisions is easy when everything is going well, but it becomes more difficult when faced with stress. Therefore, taking care of oneself and being prepared is crucial in order to navigate through the difficulties and ultimately achieve success.
Mike and Karl delve into the importance of self-care and being kind to oneself. While running a dental practice can be demanding and stressful, they highlight the need to prioritize personal well-being. They acknowledge that making the right choices is simple when things are going smoothly, but the true test of character arises when faced with challenging situations, such as equipment failures or unexpected setbacks. Managing these situations effectively can only be accomplished if one has taken the time to care for their physical and mental well-being. Listeners are advised to be prepared for the challenges and hard work that come with running a practice, while also remembering to be kind to themselves and prioritize their own well-being.
Furthermore, the dentist in this episode mentions that investing in the practice and utilizing new equipment can serve as a marketing tool. Patients who visit the practice can see the dentist's commitment to improvement through these investments, such as acquiring new equipment. This not only creates a positive impression of the practice but also aids in patient education. For instance, the dentist explains how using scanning technology instead of traditional impressions allows them to show patients their own teeth on a screen, helping to illustrate the necessity of certain treatments like onlays. The dentist also expresses satisfaction in getting the rest of the team on board with using new equipment, even planning to train the nurses in scanning. Overall, investing in the practice and utilizing new equipment not only enhances the patient experience but also demonstrates the practice's dedication to providing quality care.

Quotes
00:00:57-00:01:11 - "Yeah, no, it's really good to be back. I'm like, I'm wondering when, when do I get, is it like the World Cup where you do, you win it so many times and you get to keep like a trophy or something like that? Do I get like, is it five times?"
00:05:14-00:05:24 - "Yeah, good man. You should be proud. That's such a... Also, what a great combo of, like, life achievements."
00:06:33-00:06:44 - "And then it starts to get really, really hard because running a business and being a dentist is hard work."
00:11:17-00:11:28 - "How honest is honest? The reality is I am e

In this episode of the Growing a Dental Practice podcast, hosts Mike Hennan and Hazel Woodward discuss various strategies and tactics for growing a dental practice using social media. Tune in to learn valuable tips for starting, running, and growing a successful dental practice.

Timestamps
[00:00:49] Shift in awareness around social media.
[00:03:58] Disjointed marketing strategies.
[00:10:29] Stock photos damaging your brand.
[00:12:45] Reels and social media.
[00:17:53] Trending audio explained.
[00:19:22] Content creation for our listeners.

Detailed Synopsis
Over the years, dentists and dental practices have become increasingly aware of the significance of social media. In the past, many dentists would question the need for social media, asking "What is it?" or "Why do I need it for my practice?" However, they have now gained a better understanding of social media and its importance. Instead of questioning its necessity, they now raise objections related to content creation. One common objection is the time-consuming nature of content creation. Dentists may feel that they lack the necessary skills or resources to create engaging content. They may not have staff members who are knowledgeable about social media or skilled in content creation. To address these concerns, marketing agencies need to recognize these pain points and offer solutions that require minimal time and effort from the dental practice. For example, the podcast hosts mention that their agency can handle social media for clients with just 10 minutes of input per week.
According to the episode, content creation for social media can be challenging and time-consuming for practice owners. The host mentions that many practice owners are busy and may not have the necessary skills or staff to create content for social media. They may struggle with determining what type of content to create, how to effectively use hashtags, or how to write engaging captions. The episode also discusses internal objections that practice owners may have, such as not feeling comfortable on camera or lacking enough time to create content.
To address these challenges, the episode suggests that marketing agencies should recognize the pain points of practice owners and offer solutions. The host mentions that their agency has developed an internal process to make social media management easier for practice owners. They claim that they can handle social media with just 10 minutes of the practice owner's time per week.
Additionally, the episode discusses various strategies to overcome the challenges of content creation. For practice owners who are not comfortable being on camera, the episode suggests alternative options such as over-the-shoulder images or first-person walkthroughs of the practice. The episode also mentions the possibility of introducing a content day where a team from the agency can visit the practice and capture content for them to use on social media.
Furthermore, the episode highlights the importance of using personalized content, such as images from a practice's website or personalized photoshoots, rather than relying on stock photos. The episode suggests that personalized content can help practices stand out and gain more traction on social media compared to their competitors.
Overall, the episode acknowledges the time-consuming and challenging nature of content creation for social media and provides strategies and solutions for practice owners to overcome these challenges.
According to the podcast episode, marketing agencies can help alleviate the burden of social media by providing expertise and requiring only 10 minutes a week from the practice owner. The episode mentions that practice owners are often busy and may not have the skill set or resources to effectively manage their social media presence. Marketing agencies understand the pain points of practice owners and have developed internal processes to make social media management easier f

In this episode of the Growing a Dental Practice podcast, host Mike Hennan is joined by Dr. Sarika Shah and Rishi Shah, the owners of Platinum Dental Care in Canary Wharf, London. They discuss their unique partnership as a husband-wife team and share insights into running a successful dental practice. Dr. Sarika Shah has 17 years of experience as a dentist and holds an MSc in restorative dentistry, while Rishi Shah brings a different perspective as a non-dentist. Listen to learn more about their journey and the strategies they have used to grow their practice.

Timestamps
[00:00:59] Husband-wife dental practice partnership.
[00:03:03] Choosing a career path.
[00:07:47] Dentistry and business integration.
[00:10:51] Running a dental business
[00:13:11] Choosing Canary Wharf as Location.
[00:19:49] Aesthetic transformation of the practice.
[00:23:35] Inheriting an existing team.
[00:25:10] Team changes and recruitment.
[00:29:12] Working as a husband and wife duo.
[00:32:56] Expanding to multiple locations.
[00:36:14] Running your own dental practice.
[00:40:05] Challenges of starting a practice.

Detailed Synopsis
In the episode, the hosts discuss the importance of balancing work and personal life for mental health and overall well-being. They emphasize that while running a dental practice can be challenging and time-consuming, it is essential to prioritize one's mental health and avoid feeling overwhelmed or stressed.
The hosts share their own experiences of sleepless nights and late-night discussions about practice-related matters. They acknowledge that it is easy to get caught up in the demands of running a business, but they have learned the importance of balance. They highlight the significance of maintaining good mental health and reaching out for support or advice when needed.
The hosts also mention the division of responsibilities between them and how their different skill sets and personalities complement each other. They recognize the need for open communication and managing disagreements in a constructive manner. They have learned to respect each other's roles and not intervene unnecessarily, allowing them to use their time wisely and focus on important discussions that require both of their inputs.
Overall, the episode emphasizes the need for dentists to prioritize their well-being and find a balance between work and personal life. They stress the importance of having a clear understanding of what running a dental practice entails, conducting thorough research, and having a robust business plan in place. Additionally, they highlight the significance of having a supportive team and mentors to help alleviate stress and ensure a successful practice.
In the episode, the speakers mention the importance of having an ideas board during the buying process for their practice. They recall having a tiny flat in Canada Water with a massive whiteboard on one of the walls, where they would pin up all their ideas and thoughts. They explain that having an ideas board allows for visualizing and remembering creative ideas, as well as planning and strategizing for the future of the practice.
The speakers also share their personal experience of discussing practice matters while lying in bed at 2 am, highlighting the level of dedication and commitment required. However, they also emphasize the importance of balance and not neglecting mental health. They suggest reaching out, sharing vulnerabilities, and asking for advice when needed. They believe that the more one shares and seeks help, the easier the journey becomes.
Overall, the episode suggests that sharing vulnerabilities and seeking advice from others can provide valuable support and guidance when starting a practice. It emphasizes the importance of building a network of mentors and professionals who can offer insights and help navigate the challenges that come with starting a practice.

Quotes
00:02:46 - "Never. No. Probably one of the best

 
 
In this episode of Growing a Dental Practice, co-hosts Hazel and Mike discuss the importance of email marketing for dental practices. Mike shares actionable tips and strategies for implementing effective email campaigns. Listeners are encouraged to watch the podcast replay on YouTube for a visual demonstration of the process.

Timestamps
[00:01:11] Email marketing for dental practices.
[00:05:31] Email marketing challenges
[00:08:09] Dental care affordability and perceptions.
[00:11:29] Email marketing platforms
[00:15:23] Email marketing timing.
[00:19:30] Emailing patients over 18.
[00:23:41] Recall scheduling and patient engagement.
[00:28:05] An interesting topic.
[00:31:29] Email Marketing and Unsubscribing.
[00:33:09] Thank you for joining us.

Detailed Synopsis
According to the episode, email marketing is considered one of the most effective channels for marketing. On average, it generates an impressive return on investment (ROI) of $44 for every $1 invested. While this statistic may not be achievable for everyone, it underscores the potential effectiveness of email marketing as a strategy. It is important to note that the effectiveness of email marketing can vary from business to business, with some experiencing higher returns and others experiencing lower returns. However, the average ROI of $44 for every $1 invested emphasizes the potential value and impact of utilizing email as a marketing channel.
In the episode, the speaker emphasizes the importance of using a licensed platform for email marketing in dental practices. They caution against sending emails from personal accounts like Gmail or Outlook and instead recommend using a specific or licensed platform provided by the practice's system or a third-party provider. This is because using a licensed platform allows for tracking data and ensures compliance with GDPR (General Data Protection Regulation).
By utilizing a licensed platform, dental practices can effectively manage patient data and ensure that patients have the option to opt out of receiving emails. This is crucial for complying with GDPR regulations, which mandate businesses to obtain explicit consent from individuals before sending them marketing communications. With a licensed platform, dental practices can easily manage their email lists, track engagement, and provide an option for patients to unsubscribe if they no longer wish to receive emails.
Overall, using a licensed platform for email marketing in dental practices is essential for maintaining compliance with GDPR, safeguarding patient data, and effectively managing communication with patients.
During the podcast episode, it is mentioned that many dental practices currently limit their email communication to appointment confirmations and recall reminders. This suggests that implementing email marketing can be a new and valuable strategy for dental practices. The host and guest discuss how some dental practices may be unsure of what to send in emails or if they are even allowed to send them. However, they emphasize that email marketing is an excellent way to stay in touch with patients between appointments and nurture a relationship with them. They draw a comparison to social media updates, which can also keep patients informed about the practice's activities. The guest indicates that he will share actionable tips during the episode, highlighting that implementing email marketing can be a practical step for dental practices to take. Overall, the episode underscores the potential benefits of implementing email marketing beyond basic communication with patients.

Quotes
00:02:11 - "Yeah, so email, is one of the most effective marketing channels out there."
00:03:34 - "So email marketing isn't as sexy as social media."
00:09:33 - "So why not, you know, add in some extra touch points in between like their six months, 12 month checkup, to kind of like solidify that relationship, kind of keep the practi

 
In this episode of Growing A Dental Practice, host Hazel Woodward interviews Dr. Dan Rogers, the owner of Bamboo Cosmetic Dentistry in Cardiff, Wales. They discuss Dr. Rogers' background and journey in the dental industry, from his early days as an associate dentist to eventually buying his own practice. Tune in to learn more about Dr. Rogers' experience and insights into growing a successful dental practice.

Timestamps
[00:03:02] Expanding private offerings.
[00:07:12] Transitioning from associate to principal.
[00:09:05] Transition to cosmetic dentistry.
[00:13:29] COVID's impact on cosmetic dentistry.
[00:19:22] Moving into wellness spaces.
[00:21:12] Working with your spouse.
[00:25:10] Balancing work and family.
[00:29:16] Work-life balance advice.

Detailed Synopsis
Being a practice owner goes beyond being a dentist, as highlighted by Dr. Dan Rogers, owner of Bamboo Cosmetic Dentistry. According to him, the key to successful practice ownership is continuous education and personal growth. This involves not only acquiring knowledge and staying motivated, but also taking the time to prioritize self-care. Dr. Rogers advises following the wellness industry's recommendations for self-care, as well as seeking guidance on business planning and investing in a coach. He emphasizes the importance of mindfulness in managing a dental practice, while also ensuring the well-being of employees who depend on it. Dr. Rogers suggests that being a dentist is just a small part of being a practice owner, underscoring the significance of being well-rounded and knowledgeable in various aspects of running a business.
In the episode, Dr. Dan Rogers emphasizes the importance of self-care and wellness while running a dental practice. He acknowledges that being a practice owner involves more than just being a dentist and stresses the need to be a well-rounded individual. Dr. Rogers suggests that while it is crucial to be motivated and determined in pursuing practice ownership, it is equally important to take a step back and prioritize self-care.
He mentions that the wellness industry places great emphasis on self-care and advises listeners to take care of themselves in the usual ways. This includes looking after physical health, mental well-being, and seeking advice on business planning. Dr. Rogers also recommends investing in a coach to navigate the challenges of running a practice.
Furthermore, Dr. Rogers mentions that he and his team at Bamboo Cosmetic Dentistry are investing in technology to provide high-quality services to their patients. However, they also recognize the importance of expanding into other areas of value for their patients, such as wellness spaces and coaching. This demonstrates their understanding of the significance of offering additional services and content that align with their patients' desires and needs.
Overall, the episode highlights the importance of self-care and wellness for practice owners and suggests that incorporating these elements into a dental practice can differentiate it from others in the marketplace.
In the episode, the speaker emphasizes the importance of investing in a coach and seeking advice on a business plan for practice owners. They mention that although there may be times when one questions the cost of hiring a coach, it is absolutely necessary, especially in the initial years of practice ownership. The speaker believes that being a dentist is only a small part of being a practice owner and stresses the need to be well-rounded and knowledgeable in various aspects of running a business.
By investing in a coach, practice owners can gain valuable guidance and support in navigating the challenges and complexities of owning a practice. A coach can provide insights, strategies, and expertise that can enhance the efficiency and success of the practice. They can assist with crucial decisions such as financial management, marketing strategies, team management, and growth op

In this episode of Growing A Dental Practice, host Mike Hennan is joined by John Waller, The On Hold Guy. They discuss how John has been helping dental practices turn hold time into sold time for over 25 years. John shares insights and strategies for improving the patient experience during phone calls. Tune in to learn how to make the most of hold time in your dental practice.
Timestamps [00:02:05] Trading bubble gum for corgi toys.
[00:04:23] The origin of Bluetooth.
[00:08:57] On hold marketing benefits.
[00:11:21] $2 a day for what?
[00:15:07] On-hold marketing practices.
[00:19:23] No cost, no risk, no obligation.
[00:23:11] Starting a dental practice.

Detailed Synopsis
On-hold messaging is a cost-effective and efficient way for dental practices to enhance their customer service and marketing efforts. When patients are put on hold, it presents an opportunity for the practice to educate and promote their services. By utilizing on-hold messaging, dental practices can provide valuable patient education about the practice, the doctor's experience, available services, and safety measures taken during COVID-19, ensuring that patients feel comfortable and informed while they wait.
Moreover, on-hold messaging serves as a powerful marketing tool to differentiate the practice from competitors. In areas with a high number of dental practices, it is crucial for practices to stand out. On-hold messaging allows practices to highlight their unique services or specialties, effectively setting themselves apart and attracting potential patients.
Implementing on-hold messaging is not only cost-effective but also highly flexible. It leverages the existing phone system and requires minimal investment. The messaging can be easily customized and updated as needed, at no additional cost. This flexibility enables practices to tailor the messaging to their specific needs and adapt it to changes in services or promotions.
Overall, on-hold messaging is an effective and affordable tool for dental practices to engage and inform their patients, while also promoting their services and distinguishing themselves from competitors. It significantly enhances customer service and marketing efforts.
Creating the on-hold experience involves several steps. First, a tailored script is written, encompassing information about the practice, services offered, and unique features that set the practice apart. The script is then sent to the practice for approval.
In addition to the script, licensed music is provided to create a pleasant and engaging experience for callers on hold. The music can be customized to match the practice's branding or desired atmosphere.
Professional voice talent is also utilized to record the script in a studio, ensuring high-quality audio. The voice talent's delivery and tone help convey the desired message and create a positive impression of the practice.
Once the script, licensed music, and voice talent are ready, the on-hold message is produced in a studio, typically taking around seven to nine business days. The final product is a professionally recorded and produced on-hold message that can be played for callers when they are placed on hold.
Overall, creating the on-hold experience requires careful planning and attention to detail. By providing a well-crafted script, licensed music, and professional voice talent, dental practices can enhance their callers' experience and effectively promote their services while callers are on hold.
According to the episode, some dental practices may not be aware of the benefits of on-hold marketing or may have other priorities that prevent them from implementing it. On-hold marketing refers to the practice of playing educational messages or advertisements about the dental practice while patients are put on hold during phone calls.
One reason why some dental practices may not be aware of the benefits of on-hold marketing is simply a lack of knowledge or understanding. The episod