14 min
#3 Customer Service on Facebook Modern Marketing
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- Marketing
Hard to believe but some people may come to your Facebook page because they hate you. Or they’re already customers and have service or support issues and your normal channels just aren’t getting the job done. Perhaps your customer support has been outsourced or there are immediate technical issues. Instead of getting on the phone and receiving an uncertain reception, they go on Facebook, they complain and expect immediate action. What do you do then?
Hard to believe but some people may come to your Facebook page because they hate you. Or they’re already customers and have service or support issues and your normal channels just aren’t getting the job done. Perhaps your customer support has been outsourced or there are immediate technical issues. Instead of getting on the phone and receiving an uncertain reception, they go on Facebook, they complain and expect immediate action. What do you do then?
14 min