49 episódios
Cavell Cloud Conversations Cavell Group
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- Tecnologia
Cavell Group is one of the world's leading consultancy and analytics firms, specialising in the cloud communications industry. With inside knowledge of what is taking place behind the scenes Cavell Group now brings you a new podcast which will explore some of the rumours, trends, and gossip circulating the communications industry. As well as insight from the Cavell Group Analyst Team, the podcast will also bring you a host of special guest speakers who have the inside track on the market.Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Group Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
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Investment Opportunities in CX - What to Expect at Cavell Invest 2024
In our latest episode, Finbarr is joined by Cavell's Director, Matt Townend, to discuss investment opportunities and current trends in the run up to Cavell Invest 2024.
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What you Missed at Enterprise Connect 2024 - Cavell's Summary
Join Cavell's analyst team as they dissect the latest news and trends from the annual Enterprise Connect event in Florida, this event features all of the largest companies in the CX and Communications space. It really sets the agenda for the year, so let us tell you what that agenda is going to be!
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Preparing for Cavell Summit Europe 2024
Join Finbarr and Patrick as they begin their preparations for the Cavell Summit Europe 2024. Come and hear the main talking points that will be discussed at the event and what topics will be leading the communications industry in 2024.
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How is Agent Experience Shaping the Future of the Contact Centre?
Come and join Finbarr and Patrick as they discuss their latest Contact Centre Decision maker research. Hear how our data indicates AI and Automation growth in the contact centre and what that means for the future of agents in contact centre environments.
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Overcoming Service Provider Challenges in Microsoft Teams
One of the biggest challenges facing communications service providers is the shift in commercial models. Traditional revenue and margin streams are being squeezed and service providers increasingly need to augment these areas with new products. Value added services (VAS) across customer experience solutions, analytics, and hardware are being explored by many providers as new solution options.
In this episode, we hear from Akixi and examine how they are assisting service providers who are looking at new value added services and the podcast explores best practices for integrating VAS into service provider eco-systems. -
Driving Revenue from Teams Calling
Join Finbarr and Mark Herbert from DSNTY to discuss how service providers can drive revenue from Microsoft Teams Calling solutions as well as some useful advice and pitfalls they might face on this journey.