customer service... The 12kyle Podcast
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- Sociedade e cultura
In this episode, 12Kyle discusses the decline of customer service in the post-pandemic era. He shares personal examples of poor customer service, including incorrect orders and unhelpful phone representatives.
He also explores the expectations and frustrations of tipping, as well as the impact of social media influencers on businesses. 12Kyle concludes by emphasizing the importance of treating every customer well and the power of the black dollar.
Chapters
00:00 - Introduction: The Decline of Customer Service
00:28 - Customer Service in the Post-Pandemic Era
01:26 - Expectations in a Business Transaction
03:21 - The Importance of Getting Orders Correct
04:21 - The Frustration of Incorrect Orders
05:20 - The Impact of Short Staffing on Customer Service
06:15 - Different Expectations for Different Restaurants
07:31 - The Myth of 'The Customer is Always Right'
08:00 - The Importance of Understanding Your Bill
09:26 - The Dangers of Arguing with Customer Service
10:25 - The Dilemma of Tipping
12:21 - To Tip or Not to Tip for Takeout Orders
14:04 - A Disappointing Dining Experience
19:29 - The Impact of Bad Reviews on Businesses
21:07 - The Importance of Treating Every Customer Well
25:25 - Dealing with Language Barriers in Customer Service
28:50 - A Disappointing Experience with Fashion Snob
37:07 - The Disappearance of Fashion Snob
46:03 - The Power of the Black Dollar
49:22 - Conclusion
AUDIO
https://linktr.ee/12kyle
YOUTUBE
https://youtu.be/44G4FEgHYuo
In this episode, 12Kyle discusses the decline of customer service in the post-pandemic era. He shares personal examples of poor customer service, including incorrect orders and unhelpful phone representatives.
He also explores the expectations and frustrations of tipping, as well as the impact of social media influencers on businesses. 12Kyle concludes by emphasizing the importance of treating every customer well and the power of the black dollar.
Chapters
00:00 - Introduction: The Decline of Customer Service
00:28 - Customer Service in the Post-Pandemic Era
01:26 - Expectations in a Business Transaction
03:21 - The Importance of Getting Orders Correct
04:21 - The Frustration of Incorrect Orders
05:20 - The Impact of Short Staffing on Customer Service
06:15 - Different Expectations for Different Restaurants
07:31 - The Myth of 'The Customer is Always Right'
08:00 - The Importance of Understanding Your Bill
09:26 - The Dangers of Arguing with Customer Service
10:25 - The Dilemma of Tipping
12:21 - To Tip or Not to Tip for Takeout Orders
14:04 - A Disappointing Dining Experience
19:29 - The Impact of Bad Reviews on Businesses
21:07 - The Importance of Treating Every Customer Well
25:25 - Dealing with Language Barriers in Customer Service
28:50 - A Disappointing Experience with Fashion Snob
37:07 - The Disappearance of Fashion Snob
46:03 - The Power of the Black Dollar
49:22 - Conclusion
AUDIO
https://linktr.ee/12kyle
YOUTUBE
https://youtu.be/44G4FEgHYuo
49 min