110 episodes

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

Gain Grow Retain: B2B SaaS Customer Success Gain Grow Retain

    • Entrepreneurship

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

    Building relationships to prevent churn w/ CSM Office Hours

    Building relationships to prevent churn w/ CSM Office Hours

    A weekly segment:CSM Office HoursEvery Tuesday. 11:30am ET.https://lu.ma/CSMOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay...

    • 26 min
    Prioritizing moments of truth with your customer w/ CS Leadership Office Hours

    Prioritizing moments of truth with your customer w/ CS Leadership Office Hours

    A weekly segment:CS Leadership Office HoursEvery Thursday. 11:30am ET.https://lu.ma/CSLOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to...

    • 24 min
    What subject line do you use to increase NPS Participation Rate w/ CSM Office Hours

    What subject line do you use to increase NPS Participation Rate w/ CSM Office Hours

    CSM Office HoursEvery Tuesday. 11:30am ET.https://lu.ma/CSMOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff...

    • 16 min
    Diversity Equity Inclusion: Unconscious bias w/ James Parker

    Diversity Equity Inclusion: Unconscious bias w/ James Parker

    James Parker, a leader In Diversity, Equity and Inclusion Initiatives, comes to the Gain Grow Retain CS Leadership Office Hours to teach us more about unconscious bias. --If you want to join the discussion with thousands of other customer success...

    • 41 min
    Finding the motivators of your champion w/ Kristine Vallila

    Finding the motivators of your champion w/ Kristine Vallila

    Kristine Vallila, a leader of Customer Success at Baton, drops by to talk about building relationships and finding motivators for your champions. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow...

    • 35 min
    Leverage Customer Segmentation for Account Growth and Retention w/ Bertil Weil

    Leverage Customer Segmentation for Account Growth and Retention w/ Bertil Weil

    Bertil Weil, a Senior Account Manager at Gartner, leads an Interactive workshop with the Gain Grow Retain community.--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain:...

    • 52 min

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