193 episodes

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

Gain Grow Retain: B2B SaaS Customer Success Gain Grow Retain

    • Negócios

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

    Churned Customers and Off-Boarding Plans w/ Anita Toth

    Churned Customers and Off-Boarding Plans w/ Anita Toth

    Today, Anita Toth joins host Jeff Breunsbach for a conversation about churned customers. This conversation will bring insight into off-boarding plans and how to prepare for an exit interview.

    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
    Connect with Anita Toth on LinkedIn: https://www.linkedin.com/in/anitamtoth/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 37 min
    CS Blueprint: Webinars, Investing, and CX Predictions

    CS Blueprint: Webinars, Investing, and CX Predictions

    In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the effectiveness of webinars, how customer success is playing a role in how people invest, and CX predictions in 2022.
    Our goal: to give tactical, direct advice to customer success leaders.
    --
    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
    Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 47 min
    CS Blueprint: Amazon Outage, Compensation Survey & More

    CS Blueprint: Amazon Outage, Compensation Survey & More

    In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the results of a compensation survey, the Amazon outage, and a 20 minute work meeting idea.
    Our goal: to give tactical, direct advice to customer success leaders.
    --
    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
    Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 52 min
    CS Blueprint: Inspiring Leaders and Ideas

    CS Blueprint: Inspiring Leaders and Ideas

    In this week's CS Blueprint, Jay, Kristi, and Jeff discuss inspiring leaders, ideas, and articles.
    Our goal: to give tactical, direct advice to customer success leaders.
    --
    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
    Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 46 min
    Customer Success and General Counsel w/ Lisa Gilley

    Customer Success and General Counsel w/ Lisa Gilley

    Today, Lisa Gilley, General Counsel at Higher Logic, is here today for a discussion with Jay and Jeff on how General Counsel and Customer Success teams can work together.

    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
    Connect with Lisa Gilley on LinkedIn: https://www.linkedin.com/in/lisagilley2021/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 45 min
    CS BluePrint: CS Articles and Brainstorming

    CS BluePrint: CS Articles and Brainstorming

    In this week's CS Blueprint, Jay and Jeff walk through a few customer success articles, and brainstorm CS strategies.
    Our goal: to give tactical, direct advice to customer success leaders.

    --
    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 29 min

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