12 episódios

Sharing Customer Experience strategies and best practices on how to acquire and maintain Customers for Life. I will share the secrets to delivering consistent quality outcomes that meet Customer's expectation and create value and ROI.

LandNExpand Jackie Golden

    • Tecnologia

Sharing Customer Experience strategies and best practices on how to acquire and maintain Customers for Life. I will share the secrets to delivering consistent quality outcomes that meet Customer's expectation and create value and ROI.

    LandNExpand Podcast - Episode 12 Customer Perspective guest Dan Moser CFO

    LandNExpand Podcast - Episode 12 Customer Perspective guest Dan Moser CFO

    We continue exploring the customer's perspective on what makes them choose certain technology vendors and continue to renew. Dan Moser is a CFO for ExecVision and a 20 year veteran in Accounting and Finance. He shares his perspective on the solutions he has chosen to make his department more effective as well as how he supports the technology decisions across other departments in the company. His insights will help you understand how to better serve and partner with your customers to make them highly successful.

    • 36 min
    LandNExpand Podcast - Episode 11 Customer Perspective Government Guest Joah Iannotta

    LandNExpand Podcast - Episode 11 Customer Perspective Government Guest Joah Iannotta

    Joah and I explore what customer success looks like from the customer's perspective for Government. Joah has been in Government her entire career and is currently the SVP for Retail Lending at PNC. She supports the buying decisions and utilizations of the technologies used to optimize her organizations within the agency. She shares her perspective on what creates long term success for her and the agencies she works for. It's an interesting perspective and will give you fantastic insights into how you can better serve and provide value to your government customers from the sales cycle through the implementation and long term use cycles.

    • 30 min
    LandNExpand Episode 10 Customer Perspective Guest Tom Engstrom

    LandNExpand Episode 10 Customer Perspective Guest Tom Engstrom

    Tom and I explore what customer success looks like from the customer's perspective. Tom has been an IT Manager for over 20 years buying and implementing hundreds of technologies to optimize company operations. He supports the buying decisions and utilizations of the solutions and shares his perspective on what creates long term success for him and the company he works for. It's an interesting perspective and will give you fantastic insights into how you can better serve and provide value to your customers from the sales cycle through the implementation and long term use customer lifecycle.

    • 32 min
    LandNExpand Episode 9 - How Marketing Plays in your Customer Experience Model

    LandNExpand Episode 9 - How Marketing Plays in your Customer Experience Model

    In designing a proven Customer Experience model, Marketing has a play throughout the customer lifecycle model for each target market.  I will share how Marketing contributes to creating a repeatable, consistent, customer experience for each target market as well as supporting the consistent content and messaging for all internal employees at your company.

    LandNExpand Episode 8 - Department contributions to your Customer Experience model

    LandNExpand Episode 8 - Department contributions to your Customer Experience model

    If you've been in Customer Success for awhile, you agree that creating the ultimate customer experience for each target market is a company wide strategy.  It means that all departments have a play and key contribution to creating the ultimate customer experience with your company.  From Marketing, Sales, Services to Product, Distribution and Finance.  Yet many companies still focus on creating a CSM team and think they are the golden ticket.  This discussion will help you to understand how the top companies today have every department understanding what their contribution and focus is to ensure every customer finds value and ROI with their products and services.

    • 7 min
    LandNExpand Episode 7 - Becoming a Trusted Advisor to Your Customers

    LandNExpand Episode 7 - Becoming a Trusted Advisor to Your Customers

    How to change the customer conversation from being a concierge and support person to becoming a trusted advisor. We will discuss the approach that can change how you engage with your customers in every conversation to move them forward along their roadmap that gets them to the higher value outcomes and ROIs.

    • 8 min

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