The Portal - your gateway into all things IT Service Management Consulting-Portal Inc.

While effective, ITIL v3 doesn't explain how to use RACI very well. D'Arcy McCallum Director of Education at Consulting-Portal strives to clarify in part one of this two-part series.

In this brief tutorial D'Arcy McCallum, Director of Education at Consulting-Portal will explaing why ITIL V3 was introduced and how it can help your organization optimize IT.

In this Episode:
- Introduction by Sarah
- Sarah interviews David about the commercialization of ITIL
- Sarah wraps it up with a brief summary and a list of upcoming events

In this Episode:
- Introduction by Sarah
- David speaks on the value of ITSM
- Ed provides an overview of Event Management
- John speaks on the importance of Metrics and KPIs
- Sarah wraps it up with a brief summary and a list of upcoming events

In this episode we hear from David Mainville with a introduction to this podcast series. Sarah Wilbore takes a look at ITSM projects during tough economic times. John Magill takes a look at new a new trend in IT Service Management tools - Software AS A Service. The podcast wraps up with a look at upcoming events at CP.