Give an Ovation: The Restaurant Guest Experience Podcast Ovation

Send us a Text Message.In this episode of Give an Ovation, we turn the mic around to interview Joe Guszkowski, a Senior Editor at Restaurant Business covering technology and casual-dining chains. He also hosts RB Daily, a restaurant news podcast.Joe shares his unique insights on the current state of the restaurant industry, highlighting the challenges and opportunities faced by operators today. We dive into the importance of staffing, how efficiency can be a game-changer, and practical tactic...

Send us a Text Message.In this episode of Give an Ovation, host Zack Oates sits down with Darden Coors, the CEO of Salad Collective. With over a decade of experience, Darden has been a driving force behind better-for-you fast-casual brands like Mad Greens, Snappy Salads, and Tokyo Joe's. As a fifth-generation Coors and a former lawyer, Darden shares her unique insights on building a successful restaurant brand, the importance of guest experience, and how to balance cautious legal strategies w...

Send us a Text Message.Note: This episode was recorded before the recent passing of Solomon Choi. He was a dear friend to Zack and the Ovation team, and though we are saddened and shocked by his passing, we were grateful to share this conversation with him. Our thoughts and prayers go out to his family.In this episode of Give an Ovation, Zack Oates sits down with the remarkable Solomon Choi, founder of 16 Handles and CEO of Jabba Brands. Solomon shares his journey of building and scaling 16 H...

Send us a Text Message.In this special episode of Give an Ovation, host Zack Oates chats with Andrew Smith, Managing Director and Co-Founder of the Savory Fund. Andrew shares invaluable insights into building a successful team, the importance of decisive action, and the current state of the restaurant industry. Tune in to learn how Andrew and his team have navigated turbulent times and emerged stronger than ever. From personal anecdotes to professional strategies, this episode is packed with ...

Send us a Text Message.Today, we're thrilled to welcome Tom Gordon, CEO of Slim Chickens. With nearly 22 years at the helm, Tom has been instrumental in transforming Slim Chickens into a beloved brand known for its innovative LTOs and consistently delicious offerings. We discuss how Tom balances staying true to the core menu while continuously introducing exciting new options. He shares his philosophy on creating a frictionless guest experience, from the moment customers drive onto the lot to...

Send us a Text Message.In this Crispy episode of "Give an Ovation," Zack Oates sits down with Jeremy Carlson, founder and CEO of Crispy Cones, to talk about the rollercoaster journey from starting a business to appearing on Shark Tank and beyond. Jeremy shares the highs and lows of building his brand, the importance of guest experience, and the innovative strategies that have helped Crispy Cones thrive. Tune in to hear firsthand insights from an entrepreneur who went from the tank to the bank...