People Strategies for Service Success Evolve: Reinventing Leadership - Building Freedom Cultures

Business owners and executives know quality customer and client care can help differentiate their brand, products, and services so they often lament the poor customer service attitudes displayed by front-line employees. Their first thought is that they need to find a good customer service course to provide employees with training designed to improve customer satisfaction levels. But this is not nearly enough...
Listen in as Yvette Bethel explores vital components of People Strategies for Service Success.
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