Healthcare Experience Matters Healthcare Experience Foundation

Shari Gold is our guest this week on the Healthcare Experience Matters Podcast. She currently serves as Senior Vice President for Regulatory Compliance and the Chief Quality & Equity Officer with Bergen New Bridge Medical Center in New Jersey. She is a Healthcare Quality and Regulatory Compliance Executive, and we are honored to have her join our show to discuss the real-world benefits of engaging in cultural inclusion training.
As discussed in this week’s podcast, she recently attended a Healthcare Experience Foundation (HXF) Certificate Program on cultural inclusion, and she had a lot of great things to detail about the experience. Her commitment to professional development is unwavering and she encourages all healthcare staff and employees to make time for events such as these. The HXF Certificate Program in Diversity, Equity & Inclusion returns in August for a live, two-day virtual session.
You can join us on August 8-9 from noon to 4 pm ER each day, and learn more about it here: https://sites.healthcareexperience.org/certificates/diversity-equity-inclusion/ 

This week on the Healthcare Experience Matters Podcast we are thrilled to share with you the rebroadcast of our HCAHPS 2.0 webinars covering the most important upcoming changes to the survey that will be headed our way in 2025.
Last month the Healthcare Experience Foundation (HXF) team delivered two free webinars designed to prepare you and your team for success with HCAHPS 2.0.
We provided a high-impact briefing on the expected changes to survey administration, including question modifications and eliminations, as well as the introduction of new domains and questions.
These webinars equipped attendees with the knowledge to leverage the new CMS HCAHPS survey, allowing you to concentrate and refocus your patient experience initiatives. 
The discussions were led by HXF President, Katie Owens, MHA, CPXP, and were moderated by Kim Bixler, HXF’s Director of Client Engagement.
If you are interested in the slides from these presentations, or any of the accompanying resources discussed in these webinars, please send Kim a message here: kim@healthcareexperience.org and she will send them over to you for free.

In this week’s Healthcare Experience Matters podcast episode we are honored to be joined by compassionate patient advocate, David Ezon, MD, a pediatric cardiologist and associate professor of pediatrics with Mount Sinai Hospital in New York.
He's also the creator of The Patient Empowerment Workshop™, as well as the author of the new book Survive and Conquer: Your Guide When Illness Strikes.
Learn more about his Workshops: https://www.patientempowermentworkshop.com/
Read about his Book: https://www.amazon.com/Survive-Conquer-Guide-Illness-Strikes/dp/B0CN1FD3TG
Today’s conversation is moderated by Healthcare Experience Foundation President, Katie Owens.
As you’ll discover in this interview, Dr. Ezon’s deep-seated passion for patient advocacy is fueled by personal experiences, and it has led to an incredible professional journey.
More: https://healthcareexperience.org/empower

The Healthcare Experience Matters Podcast is back this week with a brand-new episode featuring Katie Owens, MHA, CPXP, and Kathleen Lynam, RN, MPA.

In addition to their roles as Healthcare Experience Foundation (HXF) coaching faculty, Katie currently serves as HXF President and Co-Founder, while Kathleen is an Executive Coach and Senior Advisor with HXF.

Both of today’s podcast contributors have played an integral role in building the learning objectives and agenda for HXF’s upcoming summer cohort of its Relationship Rounding Certificate Program.

This course is delivered in a single 4-hour session over a period of one day as a virtual development session on June 14, 2024, and it will return for a fall cohort on October 11, 2024.

Participants can expect to contribute to both large and small group discussions, as well as interactive learning opportunities.  Learn more and sign up here:  https://go.healthcareexperience.org/relationship-rounding 

An important discussion on including patients' voices in the dialogue on improvements to safety management practices takes place this week on our Healthcare Experience Matters Podcast. 
We are joined by Kumar Subramaniam, President/CEO at SafeTower Inc., and Eileen Kasda, Vice President of Patient Safety at SafeTower, in our newest episode, moderated by Healthcare Experience Foundation (HXF) President Katie Owens.SafeTower, Inc.
SafeTower helps health care organizations improve the way they capture, share, analyze and implement proactive patient safety workflows and processes.
You can learn more, and request a demo, here: https://safetower.com/

An indispensable pillar of leadership is strong communication, and effective communication with the c-suite is crucial for improving our environment at scale and building a thriving atmosphere for staff.
This is especially true in healthcare when it comes to communicating with the C-Suite. 
George Mayzell, MD, MBA, joined our Healthcare Experience Matters Podcast this week to discuss how doctors can better communicate with the c-suite to improve patient care. 
We also discuss Dr. Mayzell’s personal leadership journey as a physician and what he has learned along the way.
As a physician, chief medical officer, senior leader, and coach, Dr. Mayzell draws upon his extensive experience to help physicians communicate better and create meaningful improvements for the patients we serve. He is an integral member of the Healthcare Experience Foundation’s (HXF) coaching faculty. 
As part of his ongoing work with HXF, Dr. Mayzell will further discuss ways to collaborate effectively with the c-suite in the upcoming Physician Leadership Foundations Certificate program, where he will be a featured speaker. Learn more: https://go.healthcareexperience.org/physician-leadership