193 episodes
CX RIOT RADIO David Powers
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- Business
Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support
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modernizing the trades
In this episode of CX RIOT RADIO we dive deep into what Trades companies need to do to modernize CX for the current age.
There's a running joke that the trades are 10 years behind when it comes to adoption of tech, and yeah, I've seen that. There's some outliers, of course but that's usually because of one or two individuals who have championed the cause and brought the rest of the company into [current year].
I get it, it can be expensive. But it doesn't have to be. Especially if you weigh costs by your average ticket. Should you do that? I dunno, I'm not a CFO, but it makes sense to me.
Here's the LinkTree if you care to take a glance: https://linktr.ee/caffcx
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customer science theater 3000
In this episode of CX Riot Radio we go into Customer Science and after a brief introduction of what the frick it is, we talk about how you can implement in your small to medium business.
This is a introductory episode on the subject, to whet your appetite. To make you hunger for more. To make you shiver with anticipa...tion.
Anyway, here's the link to the article by Colin Shaw: https://beyondphilosophy.com/what-is-customer-science-is-this-the-next-wave-of-change-2/
And here's the LinkTree for all your other needs: https://linktr.ee/caffcx
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customer feedback
in this episode of Caffeinated CX we talk about customer feedback, and more specifically, customer reviews. what they're good for, what they can be used for, what to do with 1 star reviews, and why you should get as many 5 stars as possible. Yeah!
https://linktr.ee/caffcx
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the roi of customer service
hey! on this episode of Caffeinated CX we talk about the ROI of great customer service and customer retention/loyalty. It's a doozy!
https://linktr.ee/caffcx
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the spaghetti incident
welcome to the first episode of season 2 of Caffeinated CX.
Today, we're going to be talking about spaghetti, and why spaghetti should a reason to have some compassion and empathy for your customer base.
It'll make sense, I promise.
https://linktr.ee/caffcx
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Caffeinated CX Classic: The 5 Keys of CX
For today's episode we go back to Coffee With Dave, which was Caffeinated CX before Caffeinated CX was a thing.
Enjoy!
Don't worry, new episodes coming soon.
https://linktr.ee/caffcx
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