#QualityMatters Podcast - Empowering Quality Management for Small Business Owners

Texas Quality Assurance
#QualityMatters Podcast - Empowering Quality Management for Small Business Owners Podcast

Welcome to the #QualityMatters podcast, where we believe that Quality truly matters in every aspect of life, especially in the world of small business. Join our host, Kyle Chambers, the founder of Texas Quality Assurance, as he dives deep into the world of Quality Management and its significance for small business owners, operators, and quality managers in industries like oil and gas, industrial services, and renewable energy. Quality is more than just buzzwords like ISO 9001, ISO 14001, ISO 45001, API, and ASME; it's a culture. As Benjamin Franklin wisely said, "The bitterness of poor quality remains long after the sweetness of low price is forgotten." In this podcast, we explore how quality impacts everything, from the oil fields to the schools educating our children and even the paper towels we use to clean up messes at home. At #QualityMatters, we believe that the culture surrounding a "Quality" Management System is built on the lessons learned in the workplace and from thought leaders like Simon Sinek and Edward Deming. We also draw inspiration from local individuals who have lived and breathed these systems. Each week, Kyle provides valuable tips, tricks, and insightful interviews with experts who have started from scratch, made mistakes, conducted extensive research, and have innovative ideas on how to make Quality truly matter to your business, your people, and your processes. Our mission is clear: Through Quality Management, we aim to save you time and energy for what matters most in your life. Your time and energy are precious, and that's why #QualityMatters. Join us on this journey to make the most of quality, both at work and at home, and be your best self. Tune in and empower your small business with #QualityMatters.

  1. 1 DAY AGO

    Ep191 - Overcoming Common Hurdles in Quality Management - Part 2

    In this episode of #QualityMatters, Kyle Chambers and Caleb Adcock continue their deep dive into overcoming common hurdles in quality management. They explore real-world challenges that companies face when implementing quality systems and offer practical insights on how to address these issues. Whether you're new to quality management or looking to fine-tune your existing processes, this episode is packed with tips to help you succeed. #QualityManagement #ContinuousImprovement #ProcessOptimization #Leadership #QualityMattersPodcast Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. Connect with Us on Social Media: * LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. * Facebook: Join our community on Facebook. * Instagram: Get a glimpse of our world on Instagram. * Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: * iTunes: Listen and subscribe on iTunes. * Spotify: Stream our episodes on Spotify. * YouTube: Watch and subscribe on YouTube. * Audible: Enjoy our podcast on Audible. * Google/Android: Subscribe on your Android device via Google/Android.

    41 min
  2. 17 SEPT

    Ep 190 - Overcoming Common Hurdles in Quality Management

    In this episode of the #QualityMatters podcast, hosts Kyle Chambers and Caleb Adcock dive into the most common hurdles that organizations face in their quality management systems. With a quiz-style format, Caleb tests Kyle’s insights on overcoming these challenges and providing practical solutions. Tune in to learn how you can address issues in your quality management processes and improve overall system effectiveness. QualityMattersPodcast, #QualityManagement, #ProcessImprovement, #QualityControl, #ISO9001 Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. QualityMatters #ISO9001 #ManagementReview #QualityManagement #ContinuousImprovement #QualityAssurance #ISOStandards #QMS #QualityPodcast #BestPractices #QualityMatters #Podcast #QualityManagement #SystemicIssues #ContinuousImprovement #KyleChambers #CalebAdcock #QualityControl #BusinessPodcast #Management Connect with Us on Social Media: * LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. * Facebook: Join our community on Facebook. * Instagram: Get a glimpse of our world on Instagram. * Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: * iTunes: Listen and subscribe on iTunes. * Spotify: Stream our episodes on Spotify. * YouTube: Watch and subscribe on YouTube. * Audible: Enjoy our podcast on Audible. * Google/Android: Subscribe on your Android device via Google/Android.

    41 min
  3. 9 SEPT

    Ep 189 - Risk Management Uncovered: Common Sense Approaches and Practical Tools

    In this second episode of our Risk Management series, we focus on how common sense can be your greatest tool in identifying and managing risks. We break down how risk management isn’t just about complex systems but about practical, everyday decision-making that can keep your organization running smoothly. From quality issues to safety hazards and environmental concerns, we explore how anyone can apply straightforward, effective risk management strategies. Tune in to discover how simplifying your approach can lead to better outcomes and less stress. Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. QualityMatters #ISO9001 #ManagementReview #QualityManagement #ContinuousImprovement #QualityAssurance #ISOStandards #QMS #QualityPodcast #BestPractices #QualityMatters #Podcast #QualityManagement #SystemicIssues #ContinuousImprovement #KyleChambers #CalebAdcock #QualityControl #BusinessPodcast #Management Connect with Us on Social Media: * LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. * Facebook: Join our community on Facebook. * Instagram: Get a glimpse of our world on Instagram. * Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: * iTunes: Listen and subscribe on iTunes. * Spotify: Stream our episodes on Spotify. * YouTube: Watch and subscribe on YouTube. * Audible: Enjoy our podcast on Audible. * Google/Android: Subscribe on your Android device via Google/Android.

    39 min
  4. 15 AUG

    Ep 187 — Unlocking the Secrets of Customer Satisfaction!

    Welcome to Episode 187 of the #QualityMatters Podcast— Unlocking the Secrets of Customer Satisfaction! Join us as we delve deep into the standards and practical strategies that enhance customer satisfaction. In this episode, we explore the power of feedback mechanisms like comment cards and 'happy bells,' discuss the role of customer communication in improving KPIs, and analyze the reliability of 5-star ratings. Plus, don’t miss our insights on leveraging positive feedback and recognition to boost your Net Promoter Scores. Whether you're dealing with NCRs or striving for service excellence, this episode is packed with actionable advice and real-world examples to help you go the extra mile in ensuring customer delight. Tune in to learn how to transform customer feedback into a powerful tool for business improvement! Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. QualityMatters #ISO9001 #ManagementReview #QualityManagement #ContinuousImprovement #QualityAssurance #ISOStandards #QMS #QualityPodcast #BestPractices #QualityMatters #Podcast #QualityManagement #SystemicIssues #ContinuousImprovement #KyleChambers #CalebAdcock #QualityControl #BusinessPodcast #Management Connect with Us on Social Media: * LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. * Facebook: Join our community on Facebook. * Instagram: Get a glimpse of our world on Instagram. * Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: * iTunes: Listen and subscribe on iTunes. * Spotify: Stream our episodes on Spotify. * YouTube: Watch and subscribe on YouTube. * Audible: Enjoy our podcast on Audible. * Google/Android: Subscribe on your Android device via Google/Android.

    35 min
  5. 5 AUG

    Ep 186 - Return of the Boss Lady

    Join us for a special episode of the #QualityMatters podcast as we welcome back the original host, Darci Chambers, the "boss lady" herself! In this engaging conversation, Darci and the team discuss the ever-evolving world of quality management and share insights from the journey of making quality accessible and fun for companies at all levels. From the foundational principles of quality assurance to the latest trends and challenges in the industry, Darci's perspective offers valuable lessons for professionals and organizations alike. Whether you're a seasoned quality manager or new to the field, this episode promises to inspire and inform. Tune in to discover why quality truly matters! Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. QualityMatters #ISO9001 #ManagementReview #QualityManagement #ContinuousImprovement #QualityAssurance #ISOStandards #QMS #QualityPodcast #BestPractices #QualityMatters #Podcast #QualityManagement #SystemicIssues #ContinuousImprovement #KyleChambers #CalebAdcock #QualityControl #BusinessPodcast #Management Connect with Us on Social Media: * LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. * Facebook: Join our community on Facebook. * Instagram: Get a glimpse of our world on Instagram. * Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: * iTunes: Listen and subscribe on iTunes. * Spotify: Stream our episodes on Spotify. * YouTube: Watch and subscribe on YouTube. * Audible: Enjoy our podcast on Audible. * Google/Android: Subscribe on your Android device via Google/Android.

    41 min
  6. 29 JUL

    Ep 185 - Management Review What You Need to Know

    In this insightful episode of the #QualityMatters podcast, we dive deep into the essential Management Review clause of ISO 9001. Join us as we unpack the critical components involved in a management review, discuss best practices for preparation, and explore how these reviews contribute to continuous improvement and overall organizational success. Whether you’re a seasoned quality professional or new to ISO 9001, this episode offers valuable insights and practical tips to enhance your quality management system. Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. QualityMatters #ISO9001 #ManagementReview #QualityManagement #ContinuousImprovement #QualityAssurance #ISOStandards #QMS #QualityPodcast #BestPractices #QualityMatters #Podcast #QualityManagement #SystemicIssues #ContinuousImprovement #KyleChambers #CalebAdcock #QualityControl #BusinessPodcast #Management Connect with Us on Social Media: * LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. * Facebook: Join our community on Facebook. * Instagram: Get a glimpse of our world on Instagram. * Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: * iTunes: Listen and subscribe on iTunes. * Spotify: Stream our episodes on Spotify. * YouTube: Watch and subscribe on YouTube. * Audible: Enjoy our podcast on Audible. * Google/Android: Subscribe on your Android device via Google/Android.

    40 min
  7. 15 JUL

    Ep 184 - Navigating the New Normal: Quality Management Post-COVID-19

    Join us in Episode 184 of the #QualityMatters podcast, where Kyle Chambers and Caleb Adcock dive into the transformative changes in quality management since the onset of COVID-19 and life for quality management Post-COVID-19. Explore how the pandemic has reshaped the landscape for quality assurance professionals, introducing new norms and lasting impacts on industry practices. This episode uncovers key adaptations, lessons learned, and innovative strategies that have emerged in response to unprecedented challenges. Whether you're a seasoned quality manager or new to the field, this episode offers valuable insights and practical advice to navigate the post-COVID world. Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. #QualityMatters #Podcast #QualityManagement #SystemicIssues #ContinuousImprovement #KyleChambers #CalebAdcock #QualityControl #BusinessPodcast #Management Connect with Us on Social Media: * LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. * Facebook: Join our community on Facebook. * Instagram: Get a glimpse of our world on Instagram. * Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: * iTunes: Listen and subscribe on iTunes. * Spotify: Stream our episodes on Spotify. * YouTube: Watch and subscribe on YouTube. * Audible: Enjoy our podcast on Audible. * Google/Android: Subscribe on your Android device via Google/Android.

    34 min
  8. 27 JUN

    Ep 183 - Better to be Right or Effective?

    In this episode of the #QualityMatters podcast, we dive into the perennial debate: is it better to be right or to be effective? Join us as we explore the delicate balance between accuracy and practicality in quality management. Discover insightful discussions, expert opinions, and real-world examples that highlight the importance of making impactful decisions over simply being correct. Whether you’re a quality professional or a business leader, this episode will provide you with valuable takeaways to enhance your approach to quality assurance. Tune in and get ready to transform your perspective on what truly matters in quality. Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what truly matters. Visit the #QualityMatters homepage for insightful content and episodes: http://qmcast.com. Learn more about our services and expertise at Texas Quality Assurance: Texas Quality Assurance and explore the innovative TQA Cloud for your quality management needs: TQA Cloud. #QualityMatters #Podcast #QualityManagement #SystemicIssues #ContinuousImprovement #KyleChambers #CalebAdcock #QualityControl #BusinessPodcast #Management Connect with Us on Social Media: * LinkedIn: Follow us for professional updates and insights at Texas Quality Assurance on LinkedIn. * Facebook: Join our community on Facebook. * Instagram: Get a glimpse of our world on Instagram. * Twitter: Follow our tweets and join the conversation @TexasQualA on Twitter. Subscribe to the #QualityMatters Podcast: * iTunes: Listen and subscribe on iTunes. * Spotify: Stream our episodes on Spotify. * YouTube: Watch and subscribe on YouTube. * Audible: Enjoy our podcast on Audible. * Google/Android: Subscribe on your Android device via Google/Android.

    37 min

About

Welcome to the #QualityMatters podcast, where we believe that Quality truly matters in every aspect of life, especially in the world of small business. Join our host, Kyle Chambers, the founder of Texas Quality Assurance, as he dives deep into the world of Quality Management and its significance for small business owners, operators, and quality managers in industries like oil and gas, industrial services, and renewable energy. Quality is more than just buzzwords like ISO 9001, ISO 14001, ISO 45001, API, and ASME; it's a culture. As Benjamin Franklin wisely said, "The bitterness of poor quality remains long after the sweetness of low price is forgotten." In this podcast, we explore how quality impacts everything, from the oil fields to the schools educating our children and even the paper towels we use to clean up messes at home. At #QualityMatters, we believe that the culture surrounding a "Quality" Management System is built on the lessons learned in the workplace and from thought leaders like Simon Sinek and Edward Deming. We also draw inspiration from local individuals who have lived and breathed these systems. Each week, Kyle provides valuable tips, tricks, and insightful interviews with experts who have started from scratch, made mistakes, conducted extensive research, and have innovative ideas on how to make Quality truly matter to your business, your people, and your processes. Our mission is clear: Through Quality Management, we aim to save you time and energy for what matters most in your life. Your time and energy are precious, and that's why #QualityMatters. Join us on this journey to make the most of quality, both at work and at home, and be your best self. Tune in and empower your small business with #QualityMatters.

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