Because You Need to Know Podcast ‪™‬ Pioneer Knowledge Services

In my role as the Head of Knowledge Management at PwC Switzerland, I bring together strategic vision and a commitment to continuous innovation, all while ensuring focused execution. Working closely with leadership and practice groups, my main focus is on developing, implementing, and constantly improving knowledge processes and practice support tools that align with the firm's business objectives. By doing so, I enable the firm and its employees to generate more value and fully leverage knowledge as a strategic asset. With over 11 years of professional experience, I am a seasoned knowledge management expert.







I hold a Bachelor of Laws (LL.B.) degree and I am also certified as a Knowledge Manager (CKM). Throughout my career, I have successfully coordinated partners and collaborators on complex projects, demonstrating a keen understanding of processes, structures, and projects as a whole. Additionally, I possess strong mediation skills, allowing me to effectively navigate differing opinions and approaches among leaders. I am skilled at building consensus and alignment, and I am known for creating action-oriented plans that support business objectives. My professional style is characterized by energy, passion, and a proactive approach. I am highly motivated, solution-oriented, and have a sense of humor that helps foster a positive impact both within and outside of the organization.

Sebastiaan Borgers is a strategic and innovative business transformation and a L&D leader with expertise in designing and implementing effective change and learning & development programs. He demonstrates ability to lead organizational change and transformation initiatives. He has a keen interest in resolving sustainability and ESG challenges. Proven track record of formulating and implementing strategies to enhance employee growth and increase organizational performance.In-depth understanding of sales and business development. Proficient at leading trainings, workshops, and coaching programs.

History







When I first conceived the idea of Bwise, I had sharing in mind. I have always considered collaboration the best community effort. Pure value in doing something constructive while networking and sharing at the same time. I had hoped that BWise would be a platform where grandmothers were teaching canning and cooking. Grandfathers were teaching masonry and tree pruning. Where you could find an educator local to you on any subject you can think of.







Philosopy







I have always dreamed of being an engineer. Of developing a better car, or gadget. A way to capture or use energy. I only want to improve, not to be a burden.







Since I was a child I thought one should invest in what is closest to you first. God, Yourself, your family, your community and your country. As part of my transition from the Army I had to ask myself what I wanted to do afterwards. It’s a big ask, you must know your own self-worth to give yourself an honest answer. I settled on property management...you could say I settled on it because it was a sure bet. I was comfortable with all the tasks and duties associated with it.  I know the return on investment.







BWise www.bwise.app







BWise is a fully comprehensive sales and marketing platform for the teacher, instructors, DIYer and mentor. Any industry can benefit from this education model and any type of industry or individual would benefit from implementing it.







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Hello, my name is Laurie Sisson .Dollmaking has been a large part of my life for many years. I invented "The Foot" which allows dollhouse dolls to stand without doll stands and look more lifelike because they can bend at the knee and hip. All of the individually sculpted dolls I create are made with The Foot. Making One Inch Scale Character dolls led to making smaller scale dolls. Things I wanted for them were not easily available so, I made them for myself, then sold them to others who also wanted them.  The Foot was one of these products (13 sizes) and so are the half-inch scale hats.I have always worked in multiple fields: painting, sculpture, photography, graphics, and miniatures.   No matter what you learn, you can always find ways to use that knowledge. It seems that for me, one thing leads to another. Miniatures uses everything.

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and front-line workers to grow and invest passionately in all aspects of their lives.Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times' #1 bestselling author. His books include:









Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges







The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging







Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way







Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People







The Zappos Experience: 5 Principles to Inspire Engage and WOW







Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System







The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company







The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary







When Fish Fly: Lessons for Creating a Vital and Energized Workplace co-authored with the owner of the "World- Famous" Pike Place Fish Market in Seattle







Customer Magic: The Macquarie Way -How to reimagine customer experience to transform your business

Jort de Vries is a scholar, researching the integration of knowledge in Marine Spatial Planning policy and maritime development for his PhD at the University of Groningen, the Netherlands.







Jort also works as an advisor at Deltares, a Dutch company at the forefront of knowledge production concerning coastal, water, maritime and general delta management. 







Jort just published the first paper of his PhD titled "making knowledge matter, understanding and improving knowledge integration in Dutch marine spatial planning policy" which can be accessed with the following link: https://authors.elsevier.com/sd/article/S0964-5691(23)00453-2







Jort recommends the following book, which demonstrates how spatial planning, when integrated with knowledge and interests from all relevant stakeholders leads to valuable, efficient and healthy spaces for communities, whereas the opposite can lead to segregation, crime and general dissatisfaction: 







"The life and death of Great American cities. by Jane Jacobs"







A book which demonstrates the Dutch way of looking at space is: "environmental planning in the Netherlands, Too good to be true". by Gert de Roo. 







Finally, if anyone is interested in the kind of research programs Jort is involved with when it comes to informing Marine Spatial Planning and Offshore Wind Farm policy, the following video provides an overview of current efforts: https://www.nwo.nl/en/cases/what-is-the-environmental-impact-of-wind-farms-in-the-north-sea