#65 - Chris Voss - How To Use The Power Of Words To Master The Art Of Communication

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Today we have Chris Voss, Chris is a former FBI hostage negotiator. He is the Co-Author of the best-selling book Never split the difference. Chris has been featured on many prominent podcasts including: Lex Fridmans, Jay Shettys, Andrew Hubermans, Jocko Willinks, Dax Shepards, Chris Williamson and Jordan Petersons just to name a few. Chris is a Negotiation whizz and provides invaluable knowledge on the art of negotiation. He is an adjunct Professor at Harvard Law School, Georgetowns School of Business, and a lecturer at the Marshall School of Business at University of Southern California. He is also the CEO of the black swan group. Today I am fortunate enough to have a conversation with him. In this episode you will learn “why you shouldn’t start a sentence with why”, How you can listen better, the best mindset for heading into a negotiation, how to bend someone's reality… and much much more.

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Chapters:

(00:00) Intro

(01:19) 2 Systems of Thinking

(03:39) Labels

(08:45) Calibrated Questions

(11:28) Reasons not to start a sentence with "Why"

(16:00) How to Bend a Person's Reality

(19:35) How can People Listen Better?

(25:07) How you can Learn to Stay Calm in Emotional Moments

(28:09) What's the best mindset when heading into a negotiation?

(32:24) How to retain people skills

(35:37) Is there anything Chris wishes he added to the book?

(36:52) How to get a "That's Right" Statement

(40:56) How to get people to talk more

(41:43) Do these practices work worldwide?

(44:36) How can people succeed in Business?

(50:06) Outro and Shoutouts