100 episodes

APQC podcasts, bringing businesses the information they need to work smarter, faster, and with greater confidence.

APQC Podcasts American Productivity & Quality Center

    • Business

APQC podcasts, bringing businesses the information they need to work smarter, faster, and with greater confidence.

    From Graph Algorithms to Process Automation: Tools for Success

    From Graph Algorithms to Process Automation: Tools for Success

    Technologies have the potential to help organizations save time, delight their end users, and improve their process and knowledge management programs.In this podcast, APQC’s Holly Lyke-Ho-Gland and Lauren Trees talk with Margo Rose and David Meza about technologies and methodologies that support their process and knowledge efforts.

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    What's The Process Classification Framework?

    What's The Process Classification Framework?

    Process frameworks help organizations fast track their process work or create alignment between stakeholders, as well as create clarity and standardization


    In this podcast APQC’s Mellissa Creppel and Holly Lyke-Ho-Gland discuss APQC’s Process Classification Framework (PCF) and dive into some of the fundamentals of what is the PCF, what makes it unique, and how to apply it in their organizations.

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    Register for APQC's Process & Knowledge Management Conference! 

    • 24 min
    Process Performance: Better Management of Your Process’ Health

    Process Performance: Better Management of Your Process’ Health

    Process performance encompasses the measurement, monitoring, and controlling of processes. Which is often easier said than done. In this video APQC's Holly Lyke-Ho-Gland, Jeff Varney, and Jonathan Kraft discuss the purpose, challenges, and tips for better process performance.


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    • 16 min
    How to Use Data and Machine Learning to Boost Process Performance

    How to Use Data and Machine Learning to Boost Process Performance

    Data is key to understanding how a process is performing, but it can lead organizations astray if they use it incorrectly. In this podcast, Mercy Harper talks with APQC’s John Tesmer and Holly Lyke-Ho-Gland about the traps organizations fall into with process performance data and why organizations should think holistically about process and data for machine learning.  

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    • 15 min
    The Dangers of Smart Devices from the Home Office to the Shop Floor

    The Dangers of Smart Devices from the Home Office to the Shop Floor

    Whether we’re in the office or working from home, we’re all surrounded by smart devices. In this podcast, Mercy Harper talks with APQC’s executive director of IT John Tesmer to learn about the serious risks these devices pose and how organizations can engage employees in mitigating them. 

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    Register for APQC's Process & Knowledge Management Conference! 

    • 11 min
    Dan Kraemer on Innovative Ways to Apply Design Thinking

    Dan Kraemer on Innovative Ways to Apply Design Thinking

    Design thinking allows organizations to create better solutions and ways of working by asking the right questions, brainstorming answers, and testing and iterating the ideas that emerge. In this podcast, APQC’s Lauren Trees talks to design thinking expert Dan Kraemer about creative applications of design thinking, stumbling blocks to avoid, and why design thinking is the right solution to help us “navigate the now.” Dan is Co-Founder and Co-CEO of global design and innovation consultancy IA Collaborative, where he leads organizational design. He’s also an international speaker and adjunct professor at Kellogg School of Management, Northwestern University, where he focuses on growth strategy and innovation.

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    Register for APQC's Process & Knowledge Management Conference! 

    • 25 min

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