100 episodes

AttractionPros is the leading resource for Attractions Industry Professionals.

AttractionPros Podcast AttractionPros

    • Management

AttractionPros is the leading resource for Attractions Industry Professionals.

    AttractionPros - Episode 164: Pam Landwirth talks about purpose, employee engagement and starting with yes!

    AttractionPros - Episode 164: Pam Landwirth talks about purpose, employee engagement and starting with yes!

    Pamela Landwirth is President and CEO of Give Kids The World, an organization dedicated to providing children with critical illnesses and their families weeklong, cost-free vacations.
    In this inspiring and at times emotional conversation, Pam outlines her philosophies on leadership, purpose, employee engagement and much, much more. Pam also gives a sneak peek of her Game Changer: The Power of Purpose session at the IAAPA Expo | Virtual Education Conference in November.  AttractionPros is proud to be the Official Podcast Partner of the IAAPA Expo | Virtual Education Conference. 
    For more on Give Kids The World:
    https://www.gktw.org/
    For more on Pam and her book, "On Purpose":
    https://pamelalandwirth.com/
    To register for the IAAPA Expo | Virtual Education Conference:
    https://www.iaapa.org/expoeducation
    To join the AttractionPros GKTW 5K Fun Run Fundraiser Team:

    https://give.gktw.org/team/325071

    This episode is brought to you by BackLooper.  If you’re tired of learning about guest complaints from online reviews, read on.  It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience.  Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction.  Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success.  Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
    For more on Josh and and BackLooper:
    https://www.backlooper.com/
    josh@backlooper.com
     
    For more on Matt and Performance Optimist Consulting:
    https://www.performanceoptimist.com/
    Matt@performanceoptimist.com
     
    Open this page in your web browser
    #weareallAttractionPros

    • 1 hr
    AP Podcast - Episode 163: Kelly Molson talks about picking a company name, networking, and why she started a podcast

    AP Podcast - Episode 163: Kelly Molson talks about picking a company name, networking, and why she started a podcast

    Kelly Molson is the Co-founder of Rubber Cheese and the Skip the Queue podcast. Since she hosts her own podcast, we had to turn the tables on her a little bit!
    During this discussion, we explore the importance of the digital guest experience, why Kelly decided to start a podcast, and building trust with your customers. 
    For more information on Kelly and Rubber Cheese:
    https://www.rubbercheese.com/
    https://www.linkedin.com/in/kellymolson/
    https://twitter.com/TheChiefCheese
    https://www.skipthequeue.fm/
     
    This episode is brought to you by BackLooper.  If you’re tired of learning about guest complaints from online reviews, read on.  It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience.  Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction.  Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success.  Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
    For more on Josh and and BackLooper:
    https://www.backlooper.com/
    josh@backlooper.com
     
    For more on Matt and Performance Optimist Consulting:
    https://www.performanceoptimist.com/
    Matt@performanceoptimist.com
     
    Open this page in your web browser
    #weareallAttractionPros

    • 1 hr
    AP Podcast - Episode 162: Joel Manby talks about love, servant leadership and turning a business around

    AP Podcast - Episode 162: Joel Manby talks about love, servant leadership and turning a business around

    Joel Manby is no stranger to the attractions world, as former CEO of both Herschend Family Entertainment and SeaWorld Parks, Joel brings his leading with love and servant leadership message to the AttractionPros studios (aka Zoom meeting!). 
    In this episode, Joel shares why thinks more leaders don't embrace the concept of love in the workplace, "do" goals versus "be" goals, and the balance a CEO has to strike when turning around a business.
    For more on Joel: https://joelmanby.com/
    This episode is brought to you by BackLooper.  If you’re tired of learning about guest complaints from online reviews, read on.  It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience.  Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction.  Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success.  Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
    For more on Josh and and BackLooper:
    https://www.backlooper.com/
    josh@backlooper.com
     
    For more on Matt and Performance Optimist Consulting:
    https://www.performanceoptimist.com/
    Matt@performanceoptimist.com
     
    Open this page in your web browser
    #weareallAttractionPros

    • 56 min
    AP Podcast - Episode 161: Russ Van Natta is back to talk about books, improving ourselves and challenging assumptions

    AP Podcast - Episode 161: Russ Van Natta is back to talk about books, improving ourselves and challenging assumptions

    Russ Van Natta from Creative Works is returning to the AttractionPros Podcast for another amazing conversation!  This time we talk about books, standing up while on the phone or presenting virtually, and the connection between mind and body.
     
    We also dive deep into the concepts of challenging assumptions, process improvement and of course, their upcoming virtual conference taking place October 6th-7th: Amusement360!
     
    Here are the books that Russ and Josh mentioned during the episode:
    The Road Less Stupid by Keith Cunningham
    The Art of Possibility by Rosamund Stone Zander & Benjamin Zander
    Daring Greatly and Dare to Lead by Brene Brown
    No Ego by Cy Wakeman
     
    Josh Linkner's books:
    The Road to Reinvention
    Disciplined Dreaming
    Hacking Innovation
     

    This episode is brought to you by BackLooper.  If you’re tired of learning about guest complaints from online reviews, read on.  It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience.  Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction.  Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success.  Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
    For more on Josh and and BackLooper:
    https://www.backlooper.com/
    josh@backlooper.com
     
    For more on Matt and Performance Optimist Consulting:
    https://www.performanceoptimist.com/
    Matt@performanceoptimist.com
     
    Open this page in your web browser
    #weareallAttractionPros

    • 56 min
    AP Podcast - Episode 160: Ike Kwon talks about community, diversity and creating decision makers at all levels of the organization

    AP Podcast - Episode 160: Ike Kwon talks about community, diversity and creating decision makers at all levels of the organization

    Ike Kwon is the Chief Operating Officer and Head of Government Affairs at the California Academy of Sciences. While Ike's facility was still closed at the time of this recording due to COVID-19, he was able to share with us some of the great things they do to entertain and educate their guests.
    In this episode, Ike talks about Platinum guest service, how he didn't think he would end up in California and what his team is doing during the shutdown.
    For more on Ike or Cal Academy:
    Website: https://www.calacademy.org/
    Ike on LinkedIn: https://www.linkedin.com/in/ikekwon/
    Ike's email: ikwon@calacademy.org
    This episode is brought to you by BackLooper.  If you’re tired of learning about guest complaints from online reviews, read on.  It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience.  Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction.  Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success.  Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
    For more on Josh and and BackLooper:
    https://www.backlooper.com/
    josh@backlooper.com
     
    For more on Matt and Performance Optimist Consulting:
    https://www.performanceoptimist.com/
    Matt@performanceoptimist.com
     
    Open this page in your web browser
    #weareallAttractionPros

    • 1 hr
    AP Podcast - Episode 159: Scot Carson talks about reputation management, guest psychology and moving a park

    AP Podcast - Episode 159: Scot Carson talks about reputation management, guest psychology and moving a park

    Scot Carson is the Founder and Chief Experience Officer at Amusement Advantage, a company that provides guest experience solutions, such as mystery shopping, to the attractions industry.
    In this episode, Scot gives us insight into reputation management, shares how he got to close down the old Elitch Gardens park and open the new one, and why he prefers the term "new weird" to new normal.
    For more on Scot and Amusement Advantage:
    Website: https://www.amusementadvantage.com/
    Scot's email: scarson@amusementadvantage.com
    To learn more or enroll in the upcoming webinar: 5 Strategies to Improve Communication
    This episode is brought to you by BackLooper.  If you’re tired of learning about guest complaints from online reviews, read on.  It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience.  Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction.  Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success.  Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at josh@backlooper.com.
     
    For more on Josh and and Backlooper:
    https://www.backlooper.com/
    josh@backlooper.com
     
    For more on Matt and Performance Optimist Consulting:
    https://www.performanceoptimist.com/
    Matt@performanceoptimist.com
     
    Open this page in your web browser
    #weareallAttractionPros
     
     

    • 53 min

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