Automation. It's a popular term that is constantly thrown around in the tech world. But, what exactly is it? What impact can it actually have on a business? In this episode, Swish sits down with Stephen Megitt, the Executive Strategy Director at EY Design Studio Toronto, and Diana Goodwin, the Founder and CEO or MarketBox. During their conversation, Swish uncovers whether brands are comfortable with using automation and if it takes away from the human element of customer service.