Breaking the Blame Game: Empathy in Leadership with Julia O’Grady Tactical Empathy

In this episode, Erin talks with Julia O'Grady, owner and founder of ITM events, and discusses the importance of tactical empathy in leadership. Julia shares her personal definition of empathy as listening wholeheartedly to understand, rather than listening to respond. She highlights the challenges of practicing empathy, such as the tendency to blame and the fear of difficult conversations. She emphasizes the need to stop blaming and take responsibility for one's part in a situation. Julia also discusses the impact of empathy on her business and team, including improved communication, reduced fear of difficult conversations, and increased confidence in leadership roles.