Creating Positive Experiences Through Customer Support The Quest For Epic Customer Support

Customer support is more than about support, but the entire customer experience.  
Matt Dale is the VP Customer Support at Illuminate Education and brings 15 years of experience in customer support and success. Matt brings dynamic insights to the world of customer support through building high functioning support and data service teams in b2b SaaS environments.  
Join us as we discuss:
 What we are looking at wrong in customer support
 Why customer support is a part of the entire customer experience
The future of customer support