19 episodes

Stories of your customers on their journey, and how they build or break relationships with companies like yours.
Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis.
Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line.
Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

CX Storytime, Tales from the Customer Journey Russel Lolacher

    • Business
    • 5.0, 19 Ratings

Stories of your customers on their journey, and how they build or break relationships with companies like yours.
Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis.
Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line.
Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.

Customer Reviews

5.0 out of 5
19 Ratings

19 Ratings

skatezoid ,

Beyond the great study in CX, it’s entertaining.

I love to hear anecdotes and about behind-the-scenes stories. This is a well-paced, shirt and sweet podcast that is well worth my time and attention. Thank you and kudos, Russel.

Fade_Proof ,

I laughed, I learned

An entertaining take on a business staple. I look forward to hearing more.

Beck_Cee ,

Snackable, entertaining and informative

I really like this format. It's short and sweet, but there's always a lesson be learned. The "lessons," however, are presented in a fun and entertaining way. Subscribed! And looking forward to more. :-)

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