10 episodes

Dental All-Stars Podcast is a Dental Podcast for Dentists looking to improve their profitability and mindset. All-Star Dental Academy is the leading dental provider of online business and practice management training, with a specialty in dental phone skills and scheduling. All-Star is dedicated setting the standard of training for dental offices around the world and is affiliated with the Academy of General Dentistry, American Academy of Cosmetic Dentistry, American Academy of Implant Dentistry, and many others. All-Star is committed to eliminating sales, manipulation, and unethical training and replacing it with Fortune 500 level customer service. Frequent experts on the podcast are Alex Nottingham, All-Star Founder and CEO; Heather Nottingham, dental phone skills and customer service expert; Larry Guzzardo, All-Star head instructor and Dawson Academy professor; and other top experts in dentistry, such as Dr. Lorne Lavine, Rachel Wall, Debra Engelhardt-Nash and many more!

Dental All-Stars | Dental Practice Training & Systems All-Star Dental Academy & Dentistry's Top Experts

    • Management

Dental All-Stars Podcast is a Dental Podcast for Dentists looking to improve their profitability and mindset. All-Star Dental Academy is the leading dental provider of online business and practice management training, with a specialty in dental phone skills and scheduling. All-Star is dedicated setting the standard of training for dental offices around the world and is affiliated with the Academy of General Dentistry, American Academy of Cosmetic Dentistry, American Academy of Implant Dentistry, and many others. All-Star is committed to eliminating sales, manipulation, and unethical training and replacing it with Fortune 500 level customer service. Frequent experts on the podcast are Alex Nottingham, All-Star Founder and CEO; Heather Nottingham, dental phone skills and customer service expert; Larry Guzzardo, All-Star head instructor and Dawson Academy professor; and other top experts in dentistry, such as Dr. Lorne Lavine, Rachel Wall, Debra Engelhardt-Nash and many more!

    A Summary of Financial Assistance for Dentists During the Crisis

    A Summary of Financial Assistance for Dentists During the Crisis

    All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA and All-Star’s Head Instructor, Larry Guzzardo, discuss the financial assistance being made available for dental practices during the Coronavirus crisis.















    Watch the replay below:



























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    • 59 min
    Hope In Uncertainty: Part 3 – Technology Issues with Dr. Lorne Lavine, The Digital Dentist

    Hope In Uncertainty: Part 3 – Technology Issues with Dr. Lorne Lavine, The Digital Dentist

    All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA and Dr. Lorne Lavine, The Digital Dentist, discuss a variety of Technology issues – such as remote work and HIPAA – and the Coronavirus crisis.















    Watch the replay below:



























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    • 1 hr 14 min
    Hope In Uncertainty: Part 2 – Practice Management Issues with Larry Guzzardo

    Hope In Uncertainty: Part 2 – Practice Management Issues with Larry Guzzardo

    All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA and Head Instructor Larry Guzzardo, discuss a variety of Practice Management issues and the Coronavirus crisis.















    Watch the replay below:



























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    • 1 hr 5 min
    Hope in Uncertainty: Part 1 – HR Issues with Adrienne Twigg

    Hope in Uncertainty: Part 1 – HR Issues with Adrienne Twigg

    In this session of All-Star’s Hope in Uncertainty webinar series, Alex Nottingham, JD MBA, Founder and CEO of All-Star, and Adrienne Twigg, Co-Owner of Bent Ericksen & Associates HR consultants, met to talk about critical issues surrounding employees and the Coronavirus crisis.















    Watch the webinar here:



























    Listen to the podcast version below:

    • 1 hr 9 min
    Training While Closed

    Training While Closed

    Alex Nottingham, JD MBA, Founder and CEO of All-Star Dental Academy, and Robyn Reis, All-Star’s VP of Coaching, talk about how to train your team during closures due to Coronavirus/COVID-19.



































    Learn more about the power of training your team, and how simple changes to your approach with patients can lead to massive improvements in your bottom line. Click below to sign up for Dental Practice Excellence: 3 Steps to an All-Star Practice webinar, or download the ebook version.























    allstardentalacademy.com/webinar-dpe























    allstardentalacademy.com/book-dpe















    Below, you can also listen to the podcast version of this discussion.

    • 36 min
    Navigating Crisis: 4 Steps to Thrive in Uncertainty

    Navigating Crisis: 4 Steps to Thrive in Uncertainty

    Our natural response to a crisis is usually fear and panic.

    However, most people do not realize that such situations often provide

    opportunities that can be harnessed to grow. This seems to be the case with the

    current Corona Virus situation.







    Although the current crisis is indeed more than just a storm

    in a teacup, it does offer an opportunity – a chance to reflect, learn and

    grow. That is especially true for service industries, including dentistry.







    The core purpose of this blog is to help each other tackle hurdles, and achieve dental success.















    The Reality







    Considering how the current situation is developing, it is

    likely that you may have to shut down your practice for an unknown period of

    time. It is obvious that this will directly impact your staff, patients and

    your cash flow.







    I will share 4

    steps that you as a dental practice owner can deploy immediately with

    the goal of minimizing the business impact of the current crisis. Also, these

    steps will help you keep your team productive and will help you hit the ground

    running once the crisis is in the past.







    Please understand that any advice within this blog post is

    general and that you must consider your state laws before implementing any

    advice mentioned herein.  















    STEP 1: Maintain the “Right” Mindset







    Don’t panic! Most people say it, but end up buckling under pressure when the time comes. Your most important job as the business owner is to stay level-headed. A little will go a long way in easing the nerves of your team and your patients alike.







    You must constantly

    let your team and patients know that you understand the extent and severity of

    the situation and that you are doing everything within your means to mitigate

    the risks. Let them know that you’re willing to go the extra mile to ensure patient

    safety.                







    Your staff is naturally going to worry about what happens if

    there’s no work for potentially some number of months? How will it affect them

    financially? You must make the effort to reassure them. Instill positivity – sincerely

    acknowledge their concerns and let them know that you will stand by them

    through thick and thin.







    To start, make sure your staff is fairly compensated during

    the downtime, otherwise, they will leave. The best way to tackle the pay issue

    is to approach it on a case-by-case basis with each employee. There

    are a couple of ways you can go about it:







    * Look into using a contractual pay agreement* Ask your employees to utilize their vacation days that you can replace int he future







    Secondly, see if you can renegotiate terms with your suppliers. Ask for extended payment options. Doing so could substantially reduce the pressure on your cash flow.







    Here are some helpful Human Resources guidance regarding employee pay from Bent Ericksen, https://bentericksen.com/coronavirus-faqs/.















    Watch below as Alex Nottingham JD MBA, Founder and CEO of All-Star talks about how best to approach a crisis such as we are experiencing. You can watch Alex’s discussion on YouTube or find the podcast version at the bottom of the page or in your favorite podcast service.



















    • 33 min

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