63 episodes

The Dental BossLady Leadership Academy podcast is hosted by Dr. Terri Pukanich - the Founder and CEO of Dental BossLady - a global online resource for women in dentistry who want to have more fun in practice, while making more money and feeling more fulfilled.

Dental BossLady Leadership Academy Podcast Dr. Terri Pukanich

    • Business
    • 5.0 • 9 Ratings

The Dental BossLady Leadership Academy podcast is hosted by Dr. Terri Pukanich - the Founder and CEO of Dental BossLady - a global online resource for women in dentistry who want to have more fun in practice, while making more money and feeling more fulfilled.

    When To Address Poor Work Performance (And When It's Best Not To)

    When To Address Poor Work Performance (And When It's Best Not To)

    Welcome to Episode 63 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to address poor work performance and the steps we follow in our practice. We will start by defining what counts as poor work performance and whether or not you should address it. We will also discuss how to deal with toxic individuals and personality conflicts. All this and much more, up next.

    • 43 min
    Getting Through The Winter Season Of Dentistry

    Getting Through The Winter Season Of Dentistry

    Welcome to Episode 62 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to deal with the current difficulties of managing a dental practice. We will discuss how to minimize downtime inside your practice and focus on what is truly important. We will also touch on how to deal with the pressure of practice and what you can do if you feel that it’s not really for you. All this and much more, up next.
    Bullet points
     
    (02:55) New Masterclass: Tuesdays with Terry
    (04:41) Dealing with downtime
    (05:50) You have the power to make changes
    (19:58) “I don’t have time” and focusing on what is truly important
    (22:19) Changing the story you’ve telling your self
    (25:17) Dealing with the pressure of practice: Is it for you?
    (31:35) Getting through the bad stuff

    • 34 min
    Be On Purpose

    Be On Purpose

    Welcome to Episode 61 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be discussing how to talk so patients will listen. We will talk about how to approach an appointment and the importance of asking questions. We will also discuss how to create awareness for your patients and why they must motivate themselves. All this and much more, up next.
    Bullet points
    (01:50) Dental BossLady’s new website
    (02:30) Doing an engagement survey
    (07:30) A brand new course: How To Talk So Patients Will Listen
    (08:30) Understanding the difference between customer service and customer experience
    (09:48) Why patients must motivate themselves
    (14:34) How to approach the appointment
    (15:37) Don't make assumptions, ask questions instead
    (17:37) Don't go into your examinations completely blind
    (18:39) Creating awareness for your patients: Be a neutral reporter of findings
    (29:06) Talk your think
    (33:33) Be on purpose, do everything with intention
    (35:03) Give the patient room to think
    (42:22) Listen to your patient

    • 48 min
    The Importance Of Having A Morning Huddle

    The Importance Of Having A Morning Huddle

    Welcome to Episode 60 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about morning huddles. We will discuss the importance of having an effective morning huddle and how we actually do them at our practice. I will share when and how to start the morning huddle, as well as the specific rules we follow at our dental practice around the huddle. All this and much more, up next.
    Bullet points
    (01:01) The importance of having a morning huddle
    (02:03) Why our production dropped and what we did about it
    (04:16) How to have an effective morning huddle
    (06:13) Have an agenda every day
    (07:17) Focus on what is really important
    (08:14) When and how to start the morning huddle
    (11:11) Starting your day with gratitude
    (13:04) Celebrating the wins from yesterday
    (16:04) Looking at one of our KPI
    (16:30) Looking at our daily goal and what's scheduled: Identifying opportunities
    (23:13) Being proactive: Looking at the next days
    (25:48) Being proactive: Who are we going to make a raving fan today?
    (26:34) Talking about our vision and maintaining momentum
    (30:23) The specific rules around the huddle

    • 36 min
    The Five Step Guide To Implementing New Systems

    The Five Step Guide To Implementing New Systems

    Welcome to Episode 59 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to implement new systems inside your practice. We will discuss the importance of the 80-20 rule and what’s one of the biggest barriers to successful implementation. Lastly, I will be sharing the five steps you should consider before implementing a new system. All this and much more, up next.
    Bullet points
    (02:07) How to implement new systems inside your practice
    (06:20) The five step guide
    (06:50) First: Have a strong understanding of why you are implementing a new system. What problem is this system going to solve?
    (11:55) Second: Identify your allies. Who does this impact?
    (13:48) Third: Understand and be clear on why implementing this new system connects to your vision and mission
    (18:14) Talk to your team about it: Be clear and set expectations
    (22:59 ) Fourth: Design your system
    (23:05) Fifth: Think like your team
    (26:58) One of the biggest barriers to successful implementation
    (29:39) Look at the big picture: What do I actually need to work on?
    (32:09) What is the number one problem I need to fix?

    • 36 min
    What You Have To Focus On In Order To Drive Production Forward

    What You Have To Focus On In Order To Drive Production Forward

    Welcome to Episode 58 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about what you have to focus on in order to drive production forward. We will discuss the importance of building the right team culture and sharing your vision with your team. We will also talk about how to build great relationships and create raving fans by exceeding expectations. Finally, we will touch on wage transparency and how to structure the pay. All this and much more, up next.
    Bullet points
    (00:17) Taking a two-week vacation and empowering your team
    (04:45) Coming back and doing doctor-hygienist meetings
    (08:00) New live course on Nov 5th: All about patient communication
    (10:15) https://www.dentalbosslady.com/HOWTOTALK
    (10:33) Finding production lagging: Understand where the problem is coming from
    (12:02) What you have to focus on in order to drive production forward
    (12:55) Hiring and building the right team culture
    (16:29) Profit and production
    (17:02) Why my production had been falling 
    (20:58) Talking about vision with your team
    (22:44) Believe your vision is possible
    (25:17) Leading the change: The small things can make the biggest difference
    (26:25) Building relationships and creating raving fans: Exceeding expectations
    (28:34) Picking up on the small details and showing gratitude
    (33:35) Structuring the pay and wage transparency: Why energizers get paid the most
    (37:33) A quick story
    (39:40) Moving up the ladder: What can I bring to the table?
    (45:07) Production follows

    • 49 min

Customer Reviews

5.0 out of 5
9 Ratings

9 Ratings

Noosa7 ,

Interesting and inspiring

I have been following Dr Pukanich for a couple of years now and have learned a lot from her experiences and business strategies. She is always full of energy and motivation. As a female, I feel her perspective and approach to problem solving helps me more than other dental business podcasts.

GeetaV1 ,

Great information

Inspiring and motivational. Great information that is applicable immediately. Terri’s words and advice will make you look at your practice and in a new way!

Top Podcasts In Business

Erika Kullberg
Freakonomics Network & Zachary Crockett
Braden Dennis & Simon Belanger
Steven Bartlett
Russell Reynolds Associates
NPR

You Might Also Like

Kiera Dent
Sandy Pardue
Oprah
TED and PRX
Dentist Advisors - Financial Planning and Investment Management
The New York Times