43 episodes

The Dental BossLady Leadership Academy podcast is hosted by Dr. Terri Pukanich - the Founder and CEO of Dental BossLady - a global online resource for women in dentistry who want to have more fun in practice, while making more money and feeling more fulfilled.

Dental BossLady Leadership Academy Podcast Dr. Terri Pukanich

    • Business
    • 5.0 • 7 Ratings

The Dental BossLady Leadership Academy podcast is hosted by Dr. Terri Pukanich - the Founder and CEO of Dental BossLady - a global online resource for women in dentistry who want to have more fun in practice, while making more money and feeling more fulfilled.

    Putting Your Vision Into Play

    Putting Your Vision Into Play

    Welcome to Episode 43 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about putting your vision into play. We will discuss why you should create individualized mission and vision statements for different teams and how to set strategic objectives. We will also talk about our ultimate systems list and how to document the different processes. All this and much more, up next.
    Bullet points
     
    (01:27) The Dental BossLady Leadership Academy Podcast shoutouts
    (03:20) Putting your vision into play
    (06:08) Creating individualized mission and vision statements for different teams
    (08:55) Setting strategic objectives
    (10:01) Overall team strategic objective: Creating raving fans
    (10:50) For my business team: Being masters of patient appointments
    (13:27) For my assistants: Being patient advocates
    (15:04) For my hygienists: Building patient relationship through education
    (16:59) First: Understand what are the strategic objectives that you are trying to accomplish through your vision
    (17:24) Second: What can you do to move those strategic objectives forward?
    (17:52) Being the leader: Showing and going the way
    (18:15) Creating systems
    (19:00) The 80/20 rule
    (20:24) The ultimate systems list
    (23:23) Patient care systems
    (23:35) Clinical systems
    (26:20) Business systems 
    (27:19) Management systems
    (30:12) Documenting the processes

    • 34 min
    Setting Clear Goals And Expectations Inside Your Practice

    Setting Clear Goals And Expectations Inside Your Practice

    Welcome to Episode 42 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about setting goals for your practice and making a commitment with yourself to set clear expectations for your team. We will discuss a common mistake people make while training others and why you should always be crystal clear with your team. We will also discuss the importance of understanding what is the number one thing your team needs to focus on in order to achieve your goals. Finally, we will examine the difference between lead and lag measures, and which one you should take into account. All this and much more, up next.
    (00:34) Dealing with the internal struggle of constantly being productive
    (03:12) Setting clear expectations for your team
    (05:53) A common mistake people make while training others
    (07:17) An example: Our time off policy
    (11:14) Setting goals for your practice
    (12:49) First rule of setting goals: Understanding what is the number one thing your team needs to focus on
    (15:48) Some examples of our WIG
    (22:30) Second rule: Understand what the lead measure to get to that goal is going to be
    (24:08) Some examples of our measures
    (28:55) Talking about goals with your team
    (29:41) Having a score board
    (31:38) Making a commitment
    (33:57) Bonuses
    (36:29) The Dental BossLady Leadership Academy Podcast

    • 38 min
    Look Back and Celebrate!

    Look Back and Celebrate!

    Welcome to Episode 41 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the importance of using this time to reflect back on the year, to celebrate ourselves and the things we were able to overcome and accomplish. Even if you feel like you haven't done enough, it’s important to take a step back and understand the impact you have, both on your community and on other businesses. Finally, we will discuss a simple exercise you can do to celebrate yourself. All this and much more, up next.
    (00:28) Celebrating ourselves and the things we were able to overcome
    (00:51) Using this time to reflect back on the year
    (02:00) Being proud of ourselves
    (05:52) Understand the impact you have
    (06:55) The more value you can bring to others, the more wealth you can create
    (10:55) Doing good and building a community
    (14:08) Having an impact on other businesses
    (15:20) Being proud of what you’ve accomplished
    (17:33) Feeling guilty about celebrating our successes
    (20:30) Write a love letter to yourself

    • 25 min
    How, When And Where To Present Financial Arrangements

    How, When And Where To Present Financial Arrangements

    Welcome to Episode 40 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the most effective way to complete and present financial arrangements inside your practice. First we will discuss how to get intentional about finding new opportunities and stop underproducing. Next, we will discuss what the goals of your case presentation should be. Finally, we will talk in detail about how, when and where to present the financial arrangement and the different payment options. All this and much more, up next.
    Bullet points
    (00:42) Having a morning routine
    (02:47) All about financial arrangements inside your practice
    (03:05) Stop underproducing: Get intentional about finding new opportunities
    (06:14) One key tip
    (06:32) The 4 days to 4K challenge
    (06:57) The first goal of case presentation: Raise the patient’s awareness
    (09:40) The second goal of case presentation: Present a written financial arrangement
    (12:35) The number one thing patients wonder
    (15:37) Presenting different payment options
    (22:56) Making a commitment
    (23:35) How, when and where to present the financial arrangement
    (33:24) Scheduling the next appointment

    • 39 min
    Five Keys To Long-Term Retention Of Team Members

    Five Keys To Long-Term Retention Of Team Members

    Welcome to Episode 39 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the five keys to long-term retention of team members and how to create an environment that nobody ever wants to leave. We will discuss the importance of setting clear intentions and sharing the same core values. We will also talk about recognizing our team’s hierarchy of needs and their strengths. Finally, we will share some ideas on how to show gratitude to your team. All this and much more, up next.
    Bullet points
    (01:01) Launching the Dental BossLady Leadership Academy 
    (02:24) Why we throw a “Kickoff the year party” instead of a Christmas party
    (04:41) The keys to long term retention of team members
    (06:29) Create an environment that nobody ever wants to leave
    (07:42) First: Set the intention
    (09:25) Sharing the same core values
    (14:57) Second: Recognizing our team’s hierarchy of needs
    (17:23) Level 1: Compensation
    (20:39) Level 2: Trust
    (23:10) Level 3: Purpose
    (25:51) Level 4: Mastery
    (27:54) Level 5: Freedom
    (31:08) Recognize and understand people’s strengths
    (31:55) Third: Daily gratitude and recognition
    (36:05) Fourth: Dealing quickly with your C team
    (41:31) Recap

    • 44 min
    Be The Doctor That Shows Up

    Be The Doctor That Shows Up

    Welcome to Episode 38 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about getting engaged inside your practice. We will talk about the importance of incorporating a daily gratitude practice both in your life and in your practice. We will also touch on what energizes us and our zone of genius. Finally, we will discuss the importance of being prepared and knowing when to delegate. All this and much more, up next.
    Bullet points
    (00:57) Incorporating a daily gratitude practice in your life and in your practice
    (02:15) Your zone of genius
    (08:52) Getting engaged inside your practice
    (10:21) Being prepared and the importance of delegating
    (15:37) Diagnosing
    (17:31) Being engaged and intentional
    (24:05) We are not just dentist
    (28:16) Patient communication
    (29:41) Be the doctor that shows up
     

    • 32 min

Customer Reviews

5.0 out of 5
7 Ratings

7 Ratings

Noosa7 ,

Interesting and inspiring

I have been following Dr Pukanich for a couple of years now and have learned a lot from her experiences and business strategies. She is always full of energy and motivation. As a female, I feel her perspective and approach to problem solving helps me more than other dental business podcasts.

GeetaV1 ,

Great information

Inspiring and motivational. Great information that is applicable immediately. Terri’s words and advice will make you look at your practice and in a new way!

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