Embracing Empathy: Understanding emotions during change with Kelly Beattie Tactical Empathy

In this conversation, Kelly Beattie discusses the importance of empathy in the context of change. She highlights the common emotions and perspectives that arise during change initiatives, such as fear and anger. Kelly emphasizes the role of grief and loss in change and the need to acknowledge and address these emotions. She also explores the challenges of practicing empathy in change leadership and shares strategies for cultivating empathy, including self-reflection and active listening. Kelly emphasizes the importance of investing time in dialogue and creating space for individuals to express their needs and emotions. The episode concludes by encouraging leaders to recognize the difficulty of change and to invest the necessary time and effort to support their teams.