How Empathy Can Elevate the Customer Experience Ft. Nadia Therrien Purposeful Empathy Hosted by Anita Nowak Purposeful Empathy with Anita Nowak

Watch this episode to learn how to meet the fast-changing  needs of customers with empathy.

Nadia “Luna" Therrien is an Empathy Culture Creator dedicated to helping organizations to deliver more empathic experiences to their customers. In this episode, she describes how empathy fosters human connections and unpacks her L.U.S.S.O method of empathy - using hotels as the primary case study.

00:00 Introduction

00:23 About Nadia Therrien

01:46 Nadia’s backstory to empathy work

06:20 Harnessing empathy to create better customer connections

10:09 Nadia's definition of empathy

13:55 What is the L.U.S.S.O method of empathy?

15:01 L.U.S.S.O: the 5 skills for empathy

18:50 The power of positivity

21:33 How to center empathy in the customer experience

24:57 How to instil a culture of empathy in the workplace

30:53 Nadia Therrien’s Purposeful Empathy Story



CONNECT WITH NADIA THERRIEN

✩ Instagram: https://www.instagram.com/nadiatluna/

✩ Company Instagram: https://www.instagram.com/lussonaagency/

✩ Linkedin: linkedin.com/in/nadiatluna

✩ Company Linkedin: https://www.linkedin.com/company/lussona-agency/

✩ Facebook: https://www.facebook.com/nadia.luna.3766

✩ Company Facebook: https://www.facebook.com/lussonaagency

✩ Website: www.lussonaagency.com

✩ Photographer: https://www.instagram.com/alexisgr/



CONNECT WITH ANITA

✩ Email purposefulempathy@gmail.com

✩ Website https://www.anitanowak.com/

✩ LinkedIn www.linkedin.com/in/anitanowak

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Twitter https://twitter.com/anitanowak21

✩ Facebook Page https://tinyurl.com/PurposefulEmpathyFacebook

✩ Facebook Group https://tinyurl.com/PurposefulEmpathyCommunity

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast



This episode was brought to you by Grand Heron International

REACH THEM AT

✩ Website www.grandheroninternational.ca; www.ghi.coach

✩ LinkedIn https://www.linkedin.com/company/grand-heron-international/

✩ Facebook https://www.facebook.com/grandheroninternational/

✩ Instagram @Grand_Heron_International

✩ Twitter @GrandHeronIntl

✩ https://twitter.com/GrandHeronIntl



Video edited by David Tsvariani