26. Business By Referral - Teach Your Clients to Market Your Business

When you provide great customer service, word of mouth referrals are bound to naturally happen.  Imagine when you make a conscious effort or when you are intentional on cultivating your existing database, your ROI will exponentially grow.     Word of mouth is largely dependent on loyalty, so in order to get your clients to rave about you and your service, you need to give them a reason to talk about your company.  Toni and Jenny offer four highly effective ways to remain top of mind to get high quality referrals - providing a referral template, small incentives along the way, and customer feedback tools are just some of the ways to influence your clients.