Kristin Milchanowski on Redefining AI’s ROI

Kristin Milchanowski, Chief AI and Quantum Officer at BMO and author of Return on Intelligence, believes organizations need to stop treating AI as a tool and start treating it as infrastructure. In this episode, she talks about what that shift looks like in practice, why automation is the wrong goal, how to connect AI investment to return on equity, and what it means to be quantum-ready before most leaders are even thinking about it. 

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