19 min

The Long and Short Of It! | When a new patient calls your practice The Dental Podcast for Dentists - The Dental Practice Fixers by the Madow Brothers

    • Medicine

What happens when a new patient calls your practice?

When a new patient calls your practice, should the call be long or short? Today we have both. On the first secret shopper call we ask the most basic (and important) question “How much do you charge for a cleaning?” – at which point it becomes a race to see how quickly they can hang up. On the second call we have the opposite problem – a patient who wants eight veneers is given so much inaccurate information that they end the call in frustration. Plus – there’s a quick little tip about something you NEVER want to do when a new patient calls into your practice. Check it out on this week’s Dental Practice Fixers podcast!

Attend a Dental Practice Management Masterclass



Meet the Madow Brothers







Dr. David Madow

Influencer, Speaker, Author & Coach at The David Madow Lifestyle Show + Co-founder of The Madow Center for Dental Practice Success.

davidmadow.com

Dr. Richard Madow

International Keynote Speaker, Author, Award Winning Musician & Composer, Coach and Co-founder of The Madow Center for Dental Practice Success.

richardmadowspeaker.com

What happens when a new patient calls your practice?

When a new patient calls your practice, should the call be long or short? Today we have both. On the first secret shopper call we ask the most basic (and important) question “How much do you charge for a cleaning?” – at which point it becomes a race to see how quickly they can hang up. On the second call we have the opposite problem – a patient who wants eight veneers is given so much inaccurate information that they end the call in frustration. Plus – there’s a quick little tip about something you NEVER want to do when a new patient calls into your practice. Check it out on this week’s Dental Practice Fixers podcast!

Attend a Dental Practice Management Masterclass



Meet the Madow Brothers







Dr. David Madow

Influencer, Speaker, Author & Coach at The David Madow Lifestyle Show + Co-founder of The Madow Center for Dental Practice Success.

davidmadow.com

Dr. Richard Madow

International Keynote Speaker, Author, Award Winning Musician & Composer, Coach and Co-founder of The Madow Center for Dental Practice Success.

richardmadowspeaker.com

19 min

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