5 episodes

The Portal is Consulting-Portal's monthly newsmagazine focusing on the IT Service Management industry.

The Portal - your gateway into all things IT Service Management Consulting-Portal

    • Technology
    • 5.0 • 1 Rating

The Portal is Consulting-Portal's monthly newsmagazine focusing on the IT Service Management industry.

    The Portal - Moving Beyond RACI in ITIL V3

    The Portal - Moving Beyond RACI in ITIL V3

    While effective, ITIL v3 doesn't explain how to use RACI very well. D'Arcy McCallum Director of Education at Consulting-Portal strives to clarify in part one of this two-part series.

    • 14 min
    • video
    The Portal - ITIL V3 Awareness Tutorial

    The Portal - ITIL V3 Awareness Tutorial

    In this brief tutorial D'Arcy McCallum, Director of Education at Consulting-Portal will explaing why ITIL V3 was introduced and how it can help your organization optimize IT.

    • 21 min
    The Portal - The Commercialization of ITIL

    The Portal - The Commercialization of ITIL

    In this Episode:
    - Introduction by Sarah
    - Sarah interviews David about the commercialization of ITIL
    - Sarah wraps it up with a brief summary and a list of upcoming events

    • 12 min
    The Portal - Maximizing Your Investment in IT Service Management

    The Portal - Maximizing Your Investment in IT Service Management

    In this Episode:
    - Introduction by Sarah
    - David speaks on the value of ITSM
    - Ed provides an overview of Event Management
    - John speaks on the importance of Metrics and KPIs
    - Sarah wraps it up with a brief summary and a list of upcoming events

    • 20 min
    The Portal - The Initial Episode of the Portal

    The Portal - The Initial Episode of the Portal

    In this episode we hear from David Mainville with a introduction to this podcast series. Sarah Wilbore takes a look at ITSM projects during tough economic times. John Magill takes a look at new a new trend in IT Service Management tools - Software AS A Service. The podcast wraps up with a look at upcoming events at CP.

    • 16 min

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