89 episodes

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

Practice Management Nuggets Jean Eaton

    • Business

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

    • video
    Interview Right to Hire Right

    Interview Right to Hire Right

    Do you feel that you are “unlucky” when making hiring decisions?
    Have you ever hired someone and then within a few days realized that this isn’t the right fit?
    Would you like to avoid common hiring mistakes?
    Would you like some tips on how to improve your hiring process?
    Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions.
    Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees. 
    Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI).
    Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers.
    I help you manage the pink elephant in the room!
    See all the show notes at https://PracticeManagementNuggets.Live

    • 38 min
    • video
    Cybersecurity In Your Privacy Impact Assessment

    Cybersecurity In Your Privacy Impact Assessment

    How To Include Cybersecurity In Your Privacy Impact Assessment
    Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols.
    According to CyberEdge’s Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021.
    A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare business.
    Does Your PIA Include Cybersecurity Risks and Mitigation Plan?
    You should review your PIA regularly, at least annually, and update your risk mitigation plans when there is a change in your administrative, technical, or physical practices. You also need to consider that the threat environment external to your business, like the increasing risk of cybersecurity vulnerabilities, can damage your business.
    In this Episode #107 of the Practice Management Nuggets Podcast, Jean L. Eaton, Practical Privacy Coach with Information Managers shows us how to include cybersecurity risks in your PIA.
    #BeCyberSmart #PrivacyImpactAssessment #PIA #HIA #PHIPA
    See all the show notes and links on our website!
    https://PracticeManagementNuggets.Live

    • 28 min
    • video
    How Virtual Office Medical Administration Services Can Help Your Healthcare Practice

    How Virtual Office Medical Administration Services Can Help Your Healthcare Practice

    Have you ever said, If only
    our referral backlog was caught up, our incoming faxes were sorted, our billing team was more confident someone could help with the incoming phone calls during our busiest hours or lunch hour then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice.
    Today my guest expert is Kyle Sherritt of Sherritt Services, and he will show us how a virtual medical office administration service can improve the bottom line of your healthcare practice and improve the patient experience.
    See all the show notes at PracticeManagementNuggets.Live/virtual-medical-office-administration/

    • 27 min
    • video
    Managing Employees When They Make Mistakes - Addressing Employee Performance and Restoring the Workplace

    Managing Employees When They Make Mistakes - Addressing Employee Performance and Restoring the Workplace

    Have you ever had an employee who has made a mistake and now you’re scrambling about what to do next?
    Your business needs a set of reasonable rules and guidelines for employees to follow. This helps to create a safe and respectful workplace and protect the privacy rights of your patients and employees.
    Your healthcare practice should have a written policy and procedure to guide you in your response to a privacy and security incident.
    Sometimes, our employees have been directly involved in the incident. For example:
    Petty theft (personal gain) Snooping in patient or employee records (disregarding policies) Faxing a report to the wrong recipient (carelessness) Using patient or employee information to cause harm (malice) When employees and healthcare providers fail to meet our expectations sanctions or discipline may be appropriate.
    In this episode #105 of the Practice Management Nuggets Podcast, guest human resources expert Stacey Messner, Leader in HR gives practical advice to clinic managers and privacy officers to navigate difficult conversations after an employee makes a mistake, addressing employee performance improvement and workplace restoration practices.
    Show Notes
    00:00   Welcome
    01:00   Introduction Stacey Messner, Leader In HR
    StaceyMessner.com
    05:29   Stacey Messner’s #1 Tip for Healthcare Providers and Clinic Managers about managing human resources.
    06:37   Scenario: Privacy incident in Ontario using workplace restoration
    Office of the Information and Privacy Commissioner (IPC), PHIPA Decision 163. 20221-10-19. https://decisions.ipc.on.ca/ipc-cipvp/phipa/en/item/515275/index.do
    10:09   Workplace restoration is about trust
    14:39   Scenario: Looking at patient records
    17:36   HR Checklist
    19:16   What happened from their perspective? Being a better listener
    26:37   Other scenarios
    33:29   Consequences – Practice Management Success Tips
    34:21   Get Stacey Messner Listen Differently Tip Sheet at https://StaceyMessner.com  
    See all the show notes: https://PracticeManagementNuggets.Live

    • 37 min
    • video
    Build Your Authority, Appeal, and Profit as an Author

    Build Your Authority, Appeal, and Profit as an Author

    In this episode #104 of the Practice Management Nuggets Podcast, Lind Stirling will walk you through some of the essentials for creating a profitable book that represents you well.
    Would you like to help family members of your patients to be better prepared to support your patient after treatments? Would you like to coach your patients in between in-person visits? Do you ever feel that you could help more people avoid / prevent illness if they just did this one thing that you specialize in? Do you want your patients to be more compliant with the follow-up actions that help your patients recover faster? Would you like more referrals from other providers to your practice? You can accomplish these goals when you build your authority, appeal, and profits as an author.
    When it comes to writing a book, people are usually in one camp or another. The first camp thinks it’s easy and the second camp thinks it’s too daunting to tackle.
    The fact of the matter is that both groups need strategies and with these strategies they can be successful.
    Breaking strategies down into manageable nuggets is where authors find success. 
    Before you even consider strategies, however, you need to think about your why. That’s where the power of success lies. Once you are clear about your why, that gives you the mental energy to complete your book.
    Linda will walk you through some of the essentials for creating a profitable book that represents you well.
    If you have thought about becoming an authorpreneur, self-publishing, or want to publish in a traditional format, Linda Stirling can help you with that!
    See all the show notes: https://PracticeManagementNuggets.Live

    • 23 min
    • video
    Lessons From The Babylon Telus Health OIPC Investigation Report

    Lessons From The Babylon Telus Health OIPC Investigation Report

    You've probably heard about the Office of the Information and Privacy Commissioner (OIPC) investigation report into Babylon Health. The investigation report provides privacy guidance for vendors of virtual health solutions and the healthcare providers who use the digital health solutions. This is a great demonstration on why it is so important to ensure that you have current information management agreements with your vendors. Jean Eaton shares tips to help you keep your vendor agreements current and explains why it is important to the protection of patient information and the reputation of your business.  
    Use the lessons from the Babylon Health Investigation Report as guidance to healthcare providers, clinic managers, privacy officers, and vendors to develop and implement virtual healthcare solutions in your practice. Jean Eaton shares tips regarding
    key criteria when reviewing (or preparing) your privacy impact assessment (PIA) policies, procedures information management agreements (IMA) privacy and security awareness training data storage outside of Alberta See all the show notes at https://PracticeManagementNuggets.Live

    • 22 min

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