Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.
What’s New In Cybersecurity In Healthcare | Episode #100
What has been happening lately in cybersecurity in healthcare?
Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you!
Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks.
Meet Anne Genge
Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security.
Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care.
As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.
To find more, see https://getalexio.com
Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets.
Secure the network Secure the people Disaster recovery plan Show Notes 00:10 Introduction
00:54 Episode #082 6 Deadly Sins
03:00 COVID-19 biggest influence on digital transformation
07:01 E-Health Saskatchewan Breach
10:31 Anne’s recommendations basic steps for healthcare practices
18:08 Diagnostic Imaging clerical staff snooping - Employees access 3K patients’ records in privacy breach at Red Deer hospital. Red Deer Advocate. Apr. 13, 2021
25:16 Episode #099 Table-Top Privacy Breach Fire Drills
28:00 Top 3 Tips Incident free 2021
30:00 Practical Privacy Officer Strategies https://informationmanagers.ca/practical-privacy-officer-training/
5 Steps to Prevent Employee Snooping
Looking at someone’s personal information without having an authorized purpose to access that information to do your job is known as ‘snooping’. Snooping is a violation of trust between patients and healthcare providers. Snooping is illegal. When there is an offence under privacy legislation like the Health Information Act, there may be charges, fines, penalties, or loss of employment. You can easily use these 5 steps to prevent employee snooping in your healthcare practice.
Table-Top Privacy Breach Fire Drill
Use Table-Top Privacy Breach Fire Drills to Protect Your Practice
Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and hope it won’t happen to them.
Invest now in table-top exercises or ‘fire drills’ with your privacy incident response team. Use your written policies, procedures, forms, and create sample privacy breach response plans or ‘playbooks’ for different types of scenarios. This will help you to be better prepared in the event of an inci
Do You Need To Amend Your PIA? Practice Management Nuggets For Your Healthcare Practice Episode #098
You might need to amend your PIA if you want to:
add a new digital health app or patient portal to make it easier for patients to book appointments with you, or get access to Alberta Netcare Portal, or the CII or CPAR projects, expedited Netcare Privacy Impact Assessment, use the internet to get telehealth on-line consultations for your patients, update your participating custodians and privacy officer, and regular review to ensure that you are continuing to meet the requirements of the Health Information Act (HIA). A PIA is a practical business tool in your healthcare practice.
A PIA is an important tool that you can use to help you with project management.
It will help you anticipate risks to the project before it starts and avoid serious problems, and wasted time and money.
The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently.
Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information.
01:14 Introduction Jean L, Eaton
05:08 What Is A PIA
06:46 Purpose of a PIA
10:53 PIA Facilitates Discussion
11:57 PIA Will Help You Select Vendors
13:38 PIA Process
16:12 What is a p-ORA?
17:20 When do you need a privacy impact assessment (PIA) amendment?
19:17 Is It A New PIA or Amendment?
20:55 Common scenarios
21:47 Change in Custodians
22:38 New Location
23:17 Alberta Netcare Portal
24:47 Previous PIA is more than 2 years ago
26:16 PIA Timeline
28:04 10 Steps To Prepare Your PIA Amendment
28:14 Step 1 Locate Previous PIA
31:03 Step 2 Review Your Current IT
40:07 Step 3 Review Policies Procedures
40:43 Step 4 Review Your Safeguards
41:34 Step 5 Authorizing User Permissions
43:43 Step 6 Training Policies
45:21 Step 7 Access and Correction Requests
47:06 Step 8 Masking
47:37 Step 9 Responding To Breaches
50:06 Step 10 Next Steps
53:29 Remote Working Telehealth Tools
PMS Tip Remote Worker Privacy And Security Checklist: https://informationmanagers.ca/pmsrw
PIA Template Remote Working and Virtual Care: https://informationmanagers.ca/pia-virtual-care
55:22 Practice Management Success Tip Privacy and Security Policies and Procedures Checklist
55:58 Health Information Management Privacy and Security Policy and Procedure Templatehttps://informationmanagers.ca/hitemplates
56:10 3 Options To Help You With Your PIA
Who Is Doing The Recalls In Your Dental Practice?
If you have an appointment schedule with a lot of openings, you might need a patient recall program.
If you don't have many recall appointments in your schedule, you might need a patient recall program.
If you want to add additional or your first dental hygienist, you might need a patient recall program.
If you have patients that haven't seen you for a long time, you might need a patient recall program.
Today, Joanne Williams of U R DU Appointments is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
Joanne will share how a patient recall program will help a dental practice, increase your revenues by implementing a consistent patient recall program.
Publish October 27, 2020
00:59 Introduction Jean L. Eaton
01:59 Welcome Joanne Williams
04:19 Pink elephant
05:15 Joanne Williams’s #1 Tip
Be consistent with your patient recall program.
What Is A Patient Recall Appointment
06:38 Why Are Dental Appointments Important to the Dental Practice?
07:42 Benefits Of A Patient Recall Program
08:20 Examples of Using Patient Recall Program
09:22 Metrics to Monitor
14:45 How To Start A Practice Management Program
15:40 Who In a Dental Practice Is Responsible for a Patient Recall Program
20:14 Benefits of Using Remote Team Working With Your Practice
22:35 U R Du Services On-boarding
25:27 Offer 30% off First Month Service
Receive 30% off your first month services. Offer runs until December 31, 2020.
Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete | Episode #095
When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine.
Dr. Michael Greiwe, M.D. practicing orthopaedic surgeon with OrthoCincy and the founder of the OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
He’s going to share with us how to increase you practice revenue, efficiency and patient satisfaction with telemedicine.
Meet Dr. Michael Greiwe
Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient - increasing practice revenue, efficiency and patient satisfaction. Dr. Greiwe is a nationally recognized expert on how telemedicine technology is changing the practice of medicine. TV news stations and podcasts across America have interviewed him about the future of telemedicine, and how to use it to improve the patient experience. He attended the University of Notre Dame, where he won the prestigious Knute Rockne Award for excellence in academics and athletics. He completed his orthopaedic surgery training at the University of Cincinnati Department of Orthopaedic Surgery and Sports Medicine. In 2010, Dr. Greiwe completed his fellowship in shoulder, elbow and sports medicine at Columbia University, training with the head team physician for the New York Yankees, Dr. Christopher Ahmad.
To find more, see OrthoLive https://www.ortholive.com and SpringHealthLive https://SpringHealthLive.com.
Publish Sept 22, 2020
00:45 Introduction Dr. Michael Greiwe
02:42 “Telemedicine is the next tool that is going to make the job easier for physicians and better for patients.” Dr. Mike Greiwe
05:14 What is Telehealth
08:53 OrthoLive Available on the App Store readily available to providers and patients
10:22 Digital Health Misconception that patients don’t want to use telehealth
11:07 “90% of Patients Prefer Telemedicine over in-office visits.”
11:54 When Is A Practice Ready To Implement Telehealth?
14:54 Processes is the way to run your practice efficiently
15:39 Future trends in telehealth
17:27 Confidence Growing with Telemedicine
18:27 Patient Access is the Beauty and the Power of Telemedicine
19:18 Lessons Learned From 500,000 Telehealth Visits – Top 3
19:45 1. Band Leader
20:10 2. Understanding Where The Low Hanging Fruit Is
20:56 3. Technology Platform Super Easy for Patient Access and Efficient for Providers
22:38 Opportunities in Canada
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