81 episodes

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

Practice Management Nuggets Jean Eaton

    • Business

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

    • video
    What’s New In Cybersecurity In Healthcare | Episode #100

    What’s New In Cybersecurity In Healthcare | Episode #100

    What has been happening lately in cybersecurity in healthcare?
    Today, Anne Genge, CEO of Alexio Corporation is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
    Anne and Jean discuss recent privacy breach scenarios and cybersecurity trends and steps that you can take now to prevent these events to happen to you!
    Virtual care, telehealth, and working from home presents opportunities – and cybersecurity risks. Digital health and digital transformation has grown rapidly in the last year. Take time now to review your practice and defend yourself from dramatic increases in cybersecurity attacks.
    Meet Anne Genge
    Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security.
    Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices. With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care.
    As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.
    To find more, see https://getalexio.com  
    My Takeaways
    Anne shared Top 3 Tips For an Incident Free 2021 for healthcare providers and dentists and protect your practice and your patients including these nuggets.
    Secure the network Secure the people Disaster recovery plan Show Notes 00:10  Introduction
    00:54  Episode #082 6 Deadly Sins 
    03:00 COVID-19 biggest influence on digital transformation
    07:01  E-Health Saskatchewan Breach 
    10:31  Anne’s recommendations basic steps for healthcare practices
    18:08  Diagnostic Imaging clerical staff snooping - Employees access 3K patients’ records in privacy breach at Red Deer hospital. Red Deer Advocate. Apr. 13, 2021 
    25:16  Episode #099 Table-Top Privacy Breach Fire Drills  
    28:00  Top 3 Tips Incident free 2021
    29:08  GetAlexio.com
    30:00  Practical Privacy Officer Strategies https://informationmanagers.ca/practical-privacy-officer-training/

    • 32 min
    • video
    5 Steps to Prevent Employee Snooping

    5 Steps to Prevent Employee Snooping

    Looking at someone’s personal information without having an authorized purpose to access that information to do your job is known as ‘snooping’. Snooping is a violation of trust between patients and healthcare providers. Snooping is illegal. When there is an offence under privacy legislation like the Health Information Act, there may be charges, fines, penalties, or loss of employment. You can easily use these 5 steps to prevent employee snooping in your healthcare practice.

    • 14 min
    • video
    Table-Top Privacy Breach Fire Drill

    Table-Top Privacy Breach Fire Drill

    Use Table-Top Privacy Breach Fire Drills to Protect Your Practice

    Healthcare providers, owners, and privacy officers hear about big privacy breaches on the news and hope it won’t happen to them.

    Invest now in table-top exercises or ‘fire drills’ with your privacy incident response team. Use your written policies, procedures, forms, and create sample privacy breach response plans or ‘playbooks’ for different types of scenarios. This will help you to be better prepared in the event of an inci

    • 10 min
    • video
    Do You Need To Amend Your PIA? Practice Management Nuggets For Your Healthcare Practice Episode #098

    Do You Need To Amend Your PIA? Practice Management Nuggets For Your Healthcare Practice Episode #098

    You might need to amend your PIA if you want to:
    add a new digital health app or patient portal to make it easier for patients to book appointments with you, or get access to Alberta Netcare Portal, or the CII or CPAR projects, expedited Netcare Privacy Impact Assessment, use the internet to get telehealth on-line consultations for your patients, update your participating custodians and privacy officer, and regular review to ensure that you are continuing to meet the requirements of the Health Information Act (HIA). A PIA is a practical business tool in your healthcare practice.
    A PIA is an important tool that you can use to help you with project management.
    It will help you anticipate risks to the project before it starts and avoid serious problems, and wasted time and money.
    The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently.
    Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information.
    Show Notes
    01:14  Introduction Jean L, Eaton
    05:08  What Is A PIA
    06:46  Purpose of a PIA
    10:53  PIA Facilitates Discussion
    11:57  PIA Will Help You Select Vendors
    13:38  PIA Process
    16:12  What is a p-ORA?  

    17:20  When do you need a privacy impact assessment (PIA) amendment?
    19:17  Is It A New PIA or Amendment? 
    20:55 Common scenarios
    21:47 Change in Custodians
    22:38  New Location
    23:17  Alberta Netcare Portal
    24:47  Previous PIA is more than 2 years ago
    25:20  Telehealth
    26:16  PIA Timeline
    28:04  10 Steps To Prepare Your PIA Amendment
    28:14  Step 1 Locate Previous PIA
    31:03  Step 2 Review Your Current IT
    40:07  Step 3 Review Policies Procedures
    40:43  Step 4 Review Your Safeguards
    41:34  Step 5 Authorizing User Permissions
    43:43  Step 6 Training Policies
    45:21  Step 7 Access and Correction Requests
    47:06  Step 8  Masking
    47:37  Step 9 Responding To Breaches
    50:06  Step 10 Next Steps
    52:20  Summary
    53:29  Remote Working Telehealth Tools
    PMS Tip Remote Worker Privacy And Security Checklist: https://informationmanagers.ca/pmsrw
    PIA Template Remote Working and Virtual Care: https://informationmanagers.ca/pia-virtual-care
    55:22 Practice Management Success Tip Privacy and Security Policies and Procedures Checklist
    https://informationmanagers.ca/o6s2
    55:58 Health Information Management Privacy and Security Policy and Procedure Templatehttps://informationmanagers.ca/hitemplates
    56:10  3 Options To Help You With Your PIA
    https://informationmanagers.ca/privacy-impact-assessment-pia/

    • 58 min
    Who Is Doing The Recalls In Your Dental Practice?

    Who Is Doing The Recalls In Your Dental Practice?

    If you have an appointment schedule with a lot of openings, you might need a patient recall program.
    If you don't have many recall appointments in your schedule, you might need a patient recall program.
    If you want to add additional or your first dental hygienist, you might need a patient recall program.
    If you have patients that haven't seen you for a long time, you might need a patient recall program.
    Today, Joanne Williams of U R DU Appointments is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
    Joanne will share how a patient recall program will help a dental practice, increase your revenues by implementing a consistent patient recall program.
    Show Notes
    Publish October 27, 2020
    00:59  Introduction Jean L. Eaton
    01:59  Welcome Joanne Williams
    04:19  Pink elephant
    05:15  Joanne Williams’s #1 Tip
    Be consistent with your patient recall program.
    What Is A Patient Recall Appointment
    06:38  Why Are Dental Appointments Important to the Dental Practice?
    07:42  Benefits Of A Patient Recall Program
    08:20  Examples of Using Patient Recall Program
    09:22  Metrics to Monitor
    14:45  How To Start A Practice Management Program
    15:40  Who In a Dental Practice Is Responsible for a Patient Recall Program
    20:14  Benefits of Using Remote Team Working With Your Practice
    22:35  U R Du Services On-boarding
    25:27   Offer 30% off First Month Service
    ttps://InformationManagers.ca/likes-urdu
    Receive 30% off your first month services. Offer runs until December 31, 2020.

    • 28 min
    Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete | Episode #095

    Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete | Episode #095

    When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine.
    Dr. Michael Greiwe, M.D. practicing orthopaedic surgeon with OrthoCincy and the founder of the OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
    He’s going to share with us how to increase you practice revenue, efficiency and patient satisfaction with telemedicine.
    Meet Dr. Michael Greiwe
    Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient - increasing practice revenue, efficiency and patient satisfaction. Dr. Greiwe is a nationally recognized expert on how telemedicine technology is changing the practice of medicine. TV news stations and podcasts across America have interviewed him about the future of telemedicine, and how to use it to improve the patient experience. He attended the University of Notre Dame, where he won the prestigious Knute Rockne Award for excellence in academics and athletics. He completed his orthopaedic surgery training at the University of Cincinnati Department of Orthopaedic Surgery and Sports Medicine. In 2010, Dr. Greiwe completed his fellowship in shoulder, elbow and sports medicine at Columbia University, training with the head team physician for the New York Yankees, Dr. Christopher Ahmad.
    To find more, see OrthoLive https://www.ortholive.com and SpringHealthLive https://SpringHealthLive.com. 
    Show Notes
    Publish Sept 22, 2020
    00:45  Introduction Dr. Michael Greiwe
    02:42  “Telemedicine is the next tool that is going to make the job easier for physicians and better for patients.” Dr. Mike Greiwe
    05:14  What is Telehealth
    08:53  OrthoLive Available on the App Store readily available to providers and patients
    10:22 Digital Health Misconception that patients don’t want to use telehealth
    11:07  “90% of Patients Prefer Telemedicine over in-office visits.”
    11:54  When Is A Practice Ready To Implement Telehealth?
    14:54  Processes is the way to run your practice efficiently
    15:39  Future trends in telehealth
    17:27  Confidence Growing with Telemedicine
    18:27  Patient Access is the Beauty and the Power of Telemedicine
    19:18  Lessons Learned From 500,000 Telehealth Visits – Top 3
    19:45  1. Band Leader
    20:10  2. Understanding Where The Low Hanging Fruit Is
    20:56  3. Technology Platform Super Easy for Patient Access and Efficient for Providers
    22:38  Opportunities in Canada
    Key word Searchie https://PracticeManagementNuggets.Live/search  

    • 26 min

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