78 episodes

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

Practice Management Nugget‪s‬ Jean Eaton

    • Management

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

    • video
    Do You Need To Amend Your PIA? Practice Management Nuggets For Your Healthcare Practice Episode #098

    Do You Need To Amend Your PIA? Practice Management Nuggets For Your Healthcare Practice Episode #098

    You might need to amend your PIA if you want to:
    add a new digital health app or patient portal to make it easier for patients to book appointments with you, or get access to Alberta Netcare Portal, or the CII or CPAR projects, expedited Netcare Privacy Impact Assessment, use the internet to get telehealth on-line consultations for your patients, update your participating custodians and privacy officer, and regular review to ensure that you are continuing to meet the requirements of the Health Information Act (HIA). A PIA is a practical business tool in your healthcare practice.
    A PIA is an important tool that you can use to help you with project management.
    It will help you anticipate risks to the project before it starts and avoid serious problems, and wasted time and money.
    The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently.
    Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information.
    Show Notes
    01:14  Introduction Jean L, Eaton
    05:08  What Is A PIA
    06:46  Purpose of a PIA
    10:53  PIA Facilitates Discussion
    11:57  PIA Will Help You Select Vendors
    13:38  PIA Process
    16:12  What is a p-ORA?  

    17:20  When do you need a privacy impact assessment (PIA) amendment?
    19:17  Is It A New PIA or Amendment? 
    20:55 Common scenarios
    21:47 Change in Custodians
    22:38  New Location
    23:17  Alberta Netcare Portal
    24:47  Previous PIA is more than 2 years ago
    25:20  Telehealth
    26:16  PIA Timeline
    28:04  10 Steps To Prepare Your PIA Amendment
    28:14  Step 1 Locate Previous PIA
    31:03  Step 2 Review Your Current IT
    40:07  Step 3 Review Policies Procedures
    40:43  Step 4 Review Your Safeguards
    41:34  Step 5 Authorizing User Permissions
    43:43  Step 6 Training Policies
    45:21  Step 7 Access and Correction Requests
    47:06  Step 8  Masking
    47:37  Step 9 Responding To Breaches
    50:06  Step 10 Next Steps
    52:20  Summary
    53:29  Remote Working Telehealth Tools
    PMS Tip Remote Worker Privacy And Security Checklist: https://informationmanagers.ca/pmsrw
    PIA Template Remote Working and Virtual Care: https://informationmanagers.ca/pia-virtual-care
    55:22 Practice Management Success Tip Privacy and Security Policies and Procedures Checklist
    https://informationmanagers.ca/o6s2
    55:58 Health Information Management Privacy and Security Policy and Procedure Templatehttps://informationmanagers.ca/hitemplates
    56:10  3 Options To Help You With Your PIA
    https://informationmanagers.ca/privacy-impact-assessment-pia/

    • 58 min
    Who Is Doing The Recalls In Your Dental Practice?

    Who Is Doing The Recalls In Your Dental Practice?

    If you have an appointment schedule with a lot of openings, you might need a patient recall program.
    If you don't have many recall appointments in your schedule, you might need a patient recall program.
    If you want to add additional or your first dental hygienist, you might need a patient recall program.
    If you have patients that haven't seen you for a long time, you might need a patient recall program.
    Today, Joanne Williams of U R DU Appointments is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
    Joanne will share how a patient recall program will help a dental practice, increase your revenues by implementing a consistent patient recall program.
    Show Notes
    Publish October 27, 2020
    00:59  Introduction Jean L. Eaton
    01:59  Welcome Joanne Williams
    04:19  Pink elephant
    05:15  Joanne Williams’s #1 Tip
    Be consistent with your patient recall program.
    What Is A Patient Recall Appointment
    06:38  Why Are Dental Appointments Important to the Dental Practice?
    07:42  Benefits Of A Patient Recall Program
    08:20  Examples of Using Patient Recall Program
    09:22  Metrics to Monitor
    14:45  How To Start A Practice Management Program
    15:40  Who In a Dental Practice Is Responsible for a Patient Recall Program
    20:14  Benefits of Using Remote Team Working With Your Practice
    22:35  U R Du Services On-boarding
    25:27   Offer 30% off First Month Service
    ttps://InformationManagers.ca/likes-urdu
    Receive 30% off your first month services. Offer runs until December 31, 2020.

    • 28 min
    Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete | Episode #095

    Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete | Episode #095

    When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine.
    Dr. Michael Greiwe, M.D. practicing orthopaedic surgeon with OrthoCincy and the founder of the OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
    He’s going to share with us how to increase you practice revenue, efficiency and patient satisfaction with telemedicine.
    Meet Dr. Michael Greiwe
    Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient - increasing practice revenue, efficiency and patient satisfaction. Dr. Greiwe is a nationally recognized expert on how telemedicine technology is changing the practice of medicine. TV news stations and podcasts across America have interviewed him about the future of telemedicine, and how to use it to improve the patient experience. He attended the University of Notre Dame, where he won the prestigious Knute Rockne Award for excellence in academics and athletics. He completed his orthopaedic surgery training at the University of Cincinnati Department of Orthopaedic Surgery and Sports Medicine. In 2010, Dr. Greiwe completed his fellowship in shoulder, elbow and sports medicine at Columbia University, training with the head team physician for the New York Yankees, Dr. Christopher Ahmad.
    To find more, see OrthoLive https://www.ortholive.com and SpringHealthLive https://SpringHealthLive.com. 
    Show Notes
    Publish Sept 22, 2020
    00:45  Introduction Dr. Michael Greiwe
    02:42  “Telemedicine is the next tool that is going to make the job easier for physicians and better for patients.” Dr. Mike Greiwe
    05:14  What is Telehealth
    08:53  OrthoLive Available on the App Store readily available to providers and patients
    10:22 Digital Health Misconception that patients don’t want to use telehealth
    11:07  “90% of Patients Prefer Telemedicine over in-office visits.”
    11:54  When Is A Practice Ready To Implement Telehealth?
    14:54  Processes is the way to run your practice efficiently
    15:39  Future trends in telehealth
    17:27  Confidence Growing with Telemedicine
    18:27  Patient Access is the Beauty and the Power of Telemedicine
    19:18  Lessons Learned From 500,000 Telehealth Visits – Top 3
    19:45  1. Band Leader
    20:10  2. Understanding Where The Low Hanging Fruit Is
    20:56  3. Technology Platform Super Easy for Patient Access and Efficient for Providers
    22:38  Opportunities in Canada
    Key word Searchie https://PracticeManagementNuggets.Live/search  

    • 26 min
    How AI Improves EMR Auditing

    How AI Improves EMR Auditing

    Healthcare providers, clinic managers have three common myths about EMR user monitoring auditing.
    Myth #1 – The electronic medical record EMR automatically does all the auditing
    Myth #2 – I don’t have to audit my users – I know them
    Myth #3 – I won’t have to worry until I have a breach

    Rob Pruter, the User Monitoring Expert at SPHER, shares how you can easily protect your practice and your patients when you use Artificial Intelligence (AI) that can recognize unusual activities.

    • 31 min
    How To Keep Privacy Awareness Top Of Mind

    How To Keep Privacy Awareness Top Of Mind

    Recently, I was asked about what privacy awareness training can you do at the clinic to keep privacy awareness top of mind.
    How do you keep Privacy Awareness top-of-mind in your practice?
    As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. If you don’t provide the training, if the employees don’t understand the policies and there is a privacy breach, then the healthcare provider is more likely to be held accountable under the legislation and face penalties including fines and even prison!
    Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.
    Here are some easy to implement tips to help you get started with your privacy awareness program.
    Show Notes Publish Aug 31, 2020
    11:16  Introduction to Jean L. Eaton
    Are you on Instagram? Me too! Tag me @Infomanltd
    00:37  Privacy Awareness Training
    03:09  Example - Should You Provide Your Child's Health Insurance Number to the School?
    For more discussion on the topic of HIN# and schools, see the Saskatchewan Office of the Information and Privacy Commissioner
    The example video will be available soon for download in this lesson.
    08:39  Health Information Privacy and Security Policies and Procedures Manual
    09:45  Practice Management Nuggets For Your Healthcare Practice Podcast
    https://practicemanagementnuggets.live/
    10:15  Privacy Awareness Training course
    https://corridorinteractive.com/online-training/privacy-awareness-in-healthcare/
    10:57  Practice Management Success membership
    https://informationmanagers.ca/practice-management-success/
    11:09  CyberSecurity Awareness Month
    https://Staysafeonline.org/ncsam/champions
     
    Practice Management Success Are you feeling frustrated with the same problem over and over again in your clinic?
    Or solving one problem just to find another problem popping up?
    Don’t know where to go for help?
    Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.
    Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership.
    If you are not a member of Practice Management Success, yet—what are you waiting for?
    Click here and register now!
    With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career!
    Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!
    Reviews for the podcast on whatever platform that you use is greatly appreciated!
    When you provide your honest feedback it helps other people just like you find content that may help them, too. If you received value from this episode, please take a moment and leave your honest rating and review.
    Jean L. Eaton, Your Practical Privacy Coach
    and Your Practice Management Mentor
    with Information Managers Ltd.

    • 13 min
    How To Make LinkedIn Work For You!

    How To Make LinkedIn Work For You!

    Are you a clinic manager or healthcare provider who wants to build your network and re-fresh your professional connections so that you are better prepared for your next career move or, maybe, start or build your own business?
    You have heard that LinkedIn is THE place to grow your career and your professional presence
    But you are wondering what the correct etiquette is, and the best practices for your LI profile?
    Knowing the essentials to using LinkedIn will make a big difference in improving your visibility and credibility – both crucial to building your authority and influence.
    If you are serious about having a solid, fully optimized LinkedIn profile, then stay tuned!
    Janice Porter will help you develop and use LinkedIn as a primary tool for bringing in new business.
    Janice Porter, LinkedIn Networking Expert is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!
    Janice knows the essentials to using LinkedIn that will make a big difference in improving your visibility and credibility – both crucial to prepare for your next job or move your healthcare practice towards profitability.
    Meet Janice Porter
    Janice is known as a master communicator, and her passion is specializing in working and teaching professionals online and offline networking and marketing strategies for attracting, developing, nurturing, and retaining relationships that enhance business growth and profitability.
    Janice believes anyone in business or looking for a new position, needs to have a professional LinkedIn profile, and that LinkedIn is a powerful, under-utilized online platform for attracting new clients, new referral partners, or being found by recruiters.
    Connecting like-minded people is one of her innate gifts, because she cares and deeply values each person in her network. It is with deep insight and a steadfast belief in relationship marketing that Janice makes the introductions, and only when she is knows it will be beneficial to both parties.
    To find more from Janice, download 16 Steps To A Fully Optimized LinkedIn Profile
    Show Notes
    Publish Aug 17, 2020
    00:59  Introduction Jean L. Eaton
    01:10  Welcome Janice Porter
    08:40  Pink elephant
    09:00  Janice Porter’s #1 Tip
    11:00  Why Linked In
    11:55  Step 1  Be Authentic
    12:40  Step 2  Create An Optimized Headline
    14:58  First Impression
    16:50  Step 3  Be Visible
    18:23  Step 4  Be Personal
    20:46  Step 5  Make New Connections
    23:27  Is It Worth It?
    24:45  Summary 5 Tips
    32:06  Janice’s Offer https://InformationManagers.ca/Janice
    Practice Management Success
    Are you feeling frustrated with the same problem over and over again in your clinic?
    Or solving one problem just to find another problem popping up?
    Don’t know where to go for help?
    Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.
    Do This Now
    Members of Practice Management Success can access the video of this episode and the resources here in the membership.
    If you are not a member of Practice Management Success, yet—what are you waiting for?
    Click here and register now!
    With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice and your career!

    • 37 min

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