168 episodes

The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance.



You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities.



So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you.



The Retail Transformation Show is brought to you by Oliver Banks, Director at OB&Co Ltd. Find out more at obandco.uk.

Retail Transformation Show with Oliver Banks Oliver Banks

    • Business

The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance.



You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities.



So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you.



The Retail Transformation Show is brought to you by Oliver Banks, Director at OB&Co Ltd. Find out more at obandco.uk.

    168: Think Differently And Redefine Success

    168: Think Differently And Redefine Success

    It's important to not only consider the what of retail transformation but also the how. And the ability to think differently is key to innovation and can help avoid losing pace with the market. Senior retail leader, Fiona McDonnell, joins to explore what you can do to think differently and redefine success can lead to genuine transformation.
    Listen to this episode to discover:
    Why it's important to think differently.
    The dangers of not thinking for yourself.
    Why we're misguided by "success" and what to do instead.
    Show notes at www.obandco.uk/168.

    • 39 min
    167: 2022 Retail Trends And Watch-Outs

    167: 2022 Retail Trends And Watch-Outs

    We know retail is ever evolving and had experienced huge change. But as we kick start a new year, 2022, join Oliver Banks to understand what retail trends and developments a select group of other retail podcasters and influencers are excited about. Plus what pitfalls and dangers should retailers be watching out for as we embark on the next stage of the retail rollercoaster? Listen now to find out and discover the common thread. Featuring retail trends in 2022 from Michael LeBlanc, Anne Mezzenga, Chris Walton, Scott Thompson and Simon Hedaux.
    Press play now and hear:
    What is the most exciting retail technology?
    And what do you need to be careful about with this technology?
    Plus hear other key trends for retail in 2022.
    What is the vehicle that can help you navigate these trends and watch-outs?
    Show notes are at www.obandco.uk/167.

    • 26 min
    166: Learning From The Service Led Industry

    166: Learning From The Service Led Industry

    Many retailers are exploring adding or evolving services to help them evolve their business. And professional service businesses like hairdressers, beauty salons and restaurants have excelled and grown, taking up space in former retail units. To help us learn how you can excel with services, hear from Freddie Banks, Global Deputy General Manager for Kérastase, part of the L'Oreal Group. This is part of the Bunch Of Bankses mini-series where the host, Oliver Banks speaks to other insightful and interesting people named Banks - and this one is a bit of a special episode!
    This episode of the Retail Transformation Show podcast will:
    Give you a different source of inspiration for innovation.
    Identify the key trait of high service industries.
    Defining the "did you know" element of engaging customers.
    Explore key transformational elements in the professional services sector.
    Show notes at www.obandco.uk/166.

    • 34 min
    165: Retail Review Of The Year 2021

    165: Retail Review Of The Year 2021

    2021 has provided plenty of turbulence. But there have been a number of disruptive, breakthrough transformations that have occurred through the year too. From the explosion of checkout-free stores and quick commerce through to sustainability and circular economy initiatives. 2021 has been an eventful year in many ways. So join Oliver Banks and take a tour over the key points from 2021 and what that teaches us about the future of retail.
    Listen to this episode of the Retail Transformation Show podcast to discover:
    Which start-up scaled from nothing to major partnerships?
    Who is making a seemingly illogical organisational decision?
    Which retailer has been the most transformative company in 2021?
    And much more.
    Show notes are at www.obandco.uk/165.

    • 26 min
    164: Behind The Mic With Oliver Banks

    164: Behind The Mic With Oliver Banks

    In this podcast episode, catch up with Oliver Banks and get to understand more about who he is and why he does what he does. He's discussing the most interesting questions that he gets asked about retail and retail transformation.
    Listen to this episode to discover:
    More about what else Oliver Banks does.
    How he got to where he is now.
    Why golden nuggets are so important.
    And plenty of other questions that Oliver regularly gets asked. Plus - if you've still got questions then get in touch to ask yours.
    Getting help from Oliver Banks
    If you'd like a conversation with Oliver Banks about your transformation. Or about creating thought-provoking content, then get in touch:
    Send an email oliver.banks@obandco.uk
    https://www.linkedin.com/in/oliverbanks1/ (Message on LinkedIn).
    https://twitter.com/ollie_banks (Follow and DM on Twitter).
    Show notes are at www.obandco.uk/164.

    • 22 min
    163: Learning To Have Conversations That Matter

    163: Learning To Have Conversations That Matter

    Given the complex and cross functional nature of transformation, conversations are a key part of leading successful change initiatives. But we've never been taught how to have a real conversation. So Oliver Banks is talking to Lou Banks, founder of Rising Vibe, and exploring how to have a real and meaningful conversation. In this "Bunch of Bankses" episode, learn the tangible and actionable changes that you can make to personally improve.
    Listen to this episode of the Retail Transformation Show to hear:
    What makes a "real" conversation and what gets in the way of having them.
    How the science of the brain makes us work.
    What tangible action you can take to immediately impact your conversations.
    Full show notes are at www.obandco.uk/163.

    • 37 min

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