100 episodes

Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have inspired me. Whether I am preparing for keynote speech or writing for publications such as Harvard Business Review and Huffington Post these are my go-to people. My goal with the What’s Next! podcast is to keep you thinking and to challenge you to think about What’s Next!

What's Next! with Tiffani Bova Tiffani Bova

    • Business
    • 5.0 • 8 Ratings

Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have inspired me. Whether I am preparing for keynote speech or writing for publications such as Harvard Business Review and Huffington Post these are my go-to people. My goal with the What’s Next! podcast is to keep you thinking and to challenge you to think about What’s Next!

    The Secret Lives of Customers with David Duncan

    The Secret Lives of Customers with David Duncan

    Welcome to the What's Next! podcast with Tiffani Bova.
    This week I am thrilled to welcome my friend, David Duncan to the What’s Next! Podcast. David is a managing director at Innosight, where he works with leaders to create customer-centric teams, strategies, and organizations. He is the coauthor of two previous books, including the Wall Street Journal bestseller Competing Against Luck: The Story of Innovation and Customer Choice, written with the legendary Harvard Business School professor Clayton Christensen. A leading authority on the theory and application of jobs to be done, Duncan has extensive experience conducting market investigations around the world. Prior to Innosight, he worked as a consultant at McKinsey & Company and earned a PhD in physics from Harvard. I am so excited to bring you this episode of the What’s Next! Podcast with David Duncan!
     
    THIS EPISODE IS PERFECT FOR… if you are struggling to understand who your customer is, and why they behave the way they do, this is the episode for you! 
     
    TODAY’S MAIN MESSAGE… Customers are endlessly surprising and constantly changing… If you’ve often found yourself at a loss when it comes to your customers and why they make the choices that they do, David is here to point you in the right direction and demystify your customer conundrum. According to David, a job to be done is a problem that someone has, or a goal they want to achieve in a particular context or circumstance–the progress someone is trying to achieve in a given circumstance. Progress encompasses both the goal and the ongoing effort to address the problem. As an entity you are trying to sell an experience, or expectation, or solution that gets your customer to that end goal. David breaks down his work and his newest book: The Secret Lives of Customers: A Detective Story About Solving the Mystery of Customer Behavior. Let’s solve that mystery with David Duncan!
     
    WHAT  I  LOVE  MOST… David provides such a great framework for understanding what it is you are buying and selling and the problems you and your customers are trying to solve in the process!
     
    Running time: 34:21
     
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    Find David online:
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    Market Detective Website
     
    Competing Against Luck Book
    The Secret Lives of Customers Book

    • 34 min
    Big Little Breakthroughs with Josh Linkner

    Big Little Breakthroughs with Josh Linkner

    Welcome to the What's Next! podcast with Tiffani Bova.
    This week I am absolutely thrilled to bring you a special BONUS episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with good friend of the show, Josh Linkner! Josh is a creative troublemaker who started his career as a jazz guitarist and then went on to become the founder and CEO of five tech companies, which sold for a combined value of over $200 million. He is also a deeply experienced business leader, venture capitalist, top-rated keynote speaker, and New York Times bestselling author of four books including the New York Times Bestsellers: Disciplined Dreaming and The Road to Reinvention. He has invested in and/or mentored over 100 startups and is the Founding Partner of Detroit Venture Partners. Today, he serves as Chairman and co-founder of Platypus Labs, an innovation research, training, and consulting firm. He has twice been named the Ernst & Young Entrepreneur of the Year and is the recipient of the United States Presidential Champion of Change Award. Josh is also a passionate Detroiter, father of four, and a professional-level jazz guitarist. He is a world-renown expert on innovation, disruption, and hyper-growth leadership. I am so excited to bring you this episode with  Josh Linkner on the What’s Next! Podcast!
     
    THIS EPISODE IS PERFECT FOR… entrepreneurs, purveyors of ideas, and those yet to be sparked into innovation and entrepreneurship!
     
    TODAY’S MAIN MESSAGE… Creativity is a skill that can be built and developed, it isn’t a rare talent granted to a select few. Josh is here to help us dissect the anatomy of any idea and how you too can be a part of the “creative wizardry” we know as innovation and entrepreneurship. How can you build rituals and rewards into an organization that cultivates desired outcomes? How do you implement techniques that bring ideas to the surface? It’s all discipline, not magic. It’s all reps and iteration. So, let’s take a look under the microscope with Josh!
     
    WHAT  I  LOVE  MOST… Josh’s suggestions for how to incorporate more creativity and innovation into our everyday lives!
     
    Running time: 39:10
     
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    Watch this episode on YouTube: https://www.youtube.com/watch?v=GkRKLu6uMdY
     
    Find Tiffani on social:
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    Find Josh online:
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    Josh’s Website
     
    Josh’s Books

    • 39 min
    What Really Matters: Focusing In with David Wood

    What Really Matters: Focusing In with David Wood

    Welcome to the What's Next! podcast with Tiffani Bova.
    This week I am thrilled to welcome David Wood to the What’s Next! Podcast. A former Consulting Actuary to Fortune 100 companies (including Sony Music, Chanel, and Exxon) David Wood  left his cushy Park Avenue job 20 years ago to build the world’s largest coaching business. He became #1 on Google for “life coaching”, serving an audience of 150,000 coaches, and coaching thousands of hours in 12 countries around the globe. Alongside his clients’ successes, David is no stranger to overcoming challenges himself, having survived a full collapse of his paraglider and a fractured spine, witnessing the death of his sister at age seven, severe anxiety and depression, and a national Gong Show! He is the author of “Get Paid For Who You Are,” with a foreword by Jack Canfield and he was nominated to the Transformational Leadership Council alongside thought leaders like Don Miguel Ruiz, John Gray, and Marianne Williamson. David coaches rock star entrepreneurs to double their revenue faster, overcome “Shiny Object Syndrome,” and be a more extraordinary entrepreneur and human. I am so excited to bring you this episode of the What’s Next! Podcast with David Wood! 

      

    THIS EPISODE IS PERFECT FOR… entrepreneurs, managers, leaders, and anyone struggling with “Shiny Object Syndrome” or making it to the next level! 

     

    TODAY’S MAIN MESSAGE… If you’re looking to amplify your career, your direction, or your values system, if you’re looking to improve your sales, marketing, conversion rate or overall outcomes, or if you simply want to be a better leader and manager, David’s got quite the episode for you. He breaks down coachings, focusing in on what really matters, and overcoming Shiny Object Syndrome so that you can truly make an impact. And if you’ve ever been interested in professional coaching or how exactly a coach like David can help you and/or your organization reach your goals, this is an episode you don’t want to miss! 

     

    WHAT  I  LOVE  MOST… David’s perspective on focus, accountability, discipline, and follow-up! 

     

    Running time: 33:08 

      

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    Find Tiffani on social: 

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    Find David online: 

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    David’s Website 

    David’s Gift 

    • 33 min
    The Fearless Organization with Amy Edmondson

    The Fearless Organization with Amy Edmondson

    Welcome to the What's Next! podcast with Tiffani Bova. 

    This week I am thrilled to welcome Amy Edmondson to the What’s Next! Podcast. Amy is an American scholar of leadership, teaming, and organizational learning who is currently the Novartis Professor of Leadership at the Harvard Business School. She has been recognized by the bi-annual Thinkers50 global ranking of management thinkers since 2011, and most recently was ranked #3 in 2019; she also received the organization’s Breakthrough Idea Award in 2019 and Talent Award in 2017.  She studies teaming, psychological safety, and organizational learning, and her articles have been published in numerous academic and management outlets, including Administrative Science Quarterly, Academy of Management Journal, Harvard Business Review, and California Management Review. Her most recent book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth, offers a practical guide for organizations serious about success in the modern economy and has been translated into 11 languages. I am beyond thrilled to be speaking with Amy Edmondson on the What’s Next! Podcast! 

     

    THIS EPISODE IS PERFECT FOR… leaders, team members, those afraid to use their voice, and those who are afraid of not having all the answers! 

     

    TODAY’S MAIN MESSAGE… We live in a world where expertise is increasingly narrower and deeper than ever before, and Amy wants you to know that it is okay not to know ALL the answers. In fact, NOBODY knows all the answers! The world is changing so fast that even if you knew everything “today,” it’s a given you wouldn’t know everything that there was to know “tomorrow.” So, according to Amy, you might as well get comfortable with not knowing and learn to turn it into something positive as opposed to shameful. Being comfortable with not knowing and being open to constantly learning is more critical than ever before in a world that is suddenly, drastically different and requiring more flexibility than ever before. To that end, Amy is tackling what she calls “psychological safety.” It’s okay to speak up–it’s necessary–and it’s important to ask for help. There should be a conviction in you that it is okay to speak up and that your voice is welcome. It is incumbent upon great teams and great leaders to create an environment where it is safe, encouraged, and rewarded to take the risk and speak up–even when and especially when it isn’t “good news.” If you listen people will speak! 

     

    WHAT  I  LOVE  MOST… There should be a conviction in you that it is okay to speak up and that your voice is welcome. 

     

    Running time: 32:46 

      

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    Find Tiffani on social: 

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    Find Amy online: 

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    Amy’s Website 

     

    The Fearless Organization Book

    • 32 min
    Big Money Energy with Ryan Serhant

    Big Money Energy with Ryan Serhant

    Welcome to the What's Next! podcast with Tiffani Bova. 

    This week I am thrilled to bring you a special episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with Ryan Serhant! Ryan is a real estate broker, CEO, and the founder of SERHANT., a vertically integrated mega brokerage comprising an in-house film studio, education arm, marketing division, and technology platform. He's also a bestselling author, producer, and star of Bravo's Million Dollar Listing New York and Sell It Like Serhant. I am excited to bring you this episode with Ryan Serhant on the What’s Next! Podcast! 

      

    THIS EPISODE IS PERFECT FOR… salespeople–which, according to Ryan, is everyone if you think about it! 

     

    TODAY’S MAIN MESSAGE… Ryan shares his journey from starting out as a struggling actor in New York, to building a mega brokerage and multimedia brand. He walks us through the real estate scene in New York amidst the sudden onslaught of the pandemic in March of 2020 and how he wrote his book, Big Money Energy, and started a brand new residential real estate business in New York City in the middle of a lock down. This is a conversation about investing in a downturn, reinventing established businesses, leaning into social media and video platforms to bridge the gap between physically-distanced humans in a meaningful way, and pushing past fear to find success. Make sure that the future you can count on the you today to be a confident visionary who can manifest a clear vision of your ideal future! 

     

    WHAT  I  LOVE  MOST… Ryan’s friendly reminder that we can all always use a little more practice and continue to be students of our craft to ensure game time success! 

     

    Running time: 34:24 

      

    Subscribe on iTunes 

      

    Find Tiffani on social: 

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    Find Ryan online: 

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    Ryan’s Website 

     

    Big Money Energy Book 

    • 34 min
    Working Backwards with Former Amazon Executive Colin Bryar

    Working Backwards with Former Amazon Executive Colin Bryar

    Welcome to the What's Next! podcast with Tiffani Bova.

    This week I am absolutely thrilled to bring you a special BONUS episode of the What’s Next! Podcast, an encore of my LinkedIn Live chat with former Amazon VP Colin Bryar! Colin joined Amazon in 1998–four years after its founding–and spent the next 12 years as part of Amazon's senior leadership team as Amazon grew from a domestic (US-only) seller of books to a global, multi-dimensional powerhouse and innovator. Colin served as a Vice President at Amazon, and for two of his years, he was "Chief of Staff" to Jeff Bezos, AKA "Jeff's shadow", during which he spent each day attending meetings, traveling with, and discussing business and life with Jeff. After Amazon, he and his family relocated to Singapore for two years where Colin served as Chief Operating Officer of e-commerce company RedMart, which was subsequently sold to Alibaba. Colin is co-founder of Working Backwards LLC where he coaches executives at both large and early-stage companies on how to implement the management practices developed at Amazon. Colin holds Bachelor of Science and Master of Engineering degrees in Operations Research from Cornell University. I am so excited to bring you this episode with Colin Bryar on the What’s Next! Podcast! 

      

    THIS EPISODE IS PERFECT FOR… anyone who wants to learn from Jeff Bezos’ former “Chief of Staff” at Amazon–whether you are an entrepreneur, a start-up, a midsize business, or a large business, this is a can’t miss episode of the What’s Next! Podcast! 

     

    TODAY’S MAIN MESSAGE… In this episode, Colin discusses how you can work backward and toward success! How do you stay customer-focused without becoming customer-obsessed? (What is the difference?) Well, the first thing you have to do is be comfortable discussing failure. If you want to be an inventive company, you have to accept the fact that there will be some mistakes along the way. It’s not an experiment if you know it’s going to work! You also have to know when to be stubborn and push to innovate, and when you need to move on and try something completely different. Have a long-term mindset, this type of thinking, more often than not, can get you to your end goal faster! Colin is here to answer the questions the What’s Next! audience had and share some of the secret sauce that made an organization like Amazon so successful. 

     

    WHAT  I  LOVE  MOST… This unfiltered access to some of the practices that contributed to one of the largest and most successful organizations in the world! 

     

    Running time: 39:59 

      

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    Find Colin online: 

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    LinkedIn 

    Working Backwards: Insights, Stories, and Secrets from Inside Amazon Book

    • 39 min

Customer Reviews

5.0 out of 5
8 Ratings

8 Ratings

RedHouseCorner ,

Excellent podcast. Worth every minute.

Tiffani is an excellent host with top notch guests. The content is rich, relevant and meaningful.

rikkiac ,

Fantastic podcast!

Tiffani Bova’s podcast is full of fantastic advice for customer experience, company culture and growth, and how to remain relevant and top of mind in an ever changing market. 100% would recommend to anyone looking to build upon those areas in their business.

Ves nah ,

Worth your time.

In in time when so much is buying for our attention you will be amused, in formed and given a set of tactics to improve what you are working on in your own space. Never disappointed.

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