26 episodes

Business transformation lives on the Shift podcast. In each episode, we amplify the voice of leading industry experts and share their unique perspectives on what it takes to face transformation head on.

Join us to spark new ideas and learn how others are becoming digital trendsetters in an increasingly complex world.

Shift podcast: Helping you rethink business and face transformation head on PwC Canada

    • Business
    • 4.5, 17 Ratings

Business transformation lives on the Shift podcast. In each episode, we amplify the voice of leading industry experts and share their unique perspectives on what it takes to face transformation head on.

Join us to spark new ideas and learn how others are becoming digital trendsetters in an increasingly complex world.

    How BMO is prioritizing the emotional and physical wellbeing of their employees during the COVID-19 pandemic

    How BMO is prioritizing the emotional and physical wellbeing of their employees during the COVID-19 pandemic

    In the latest COVID-19 edition of Shift podcast, guest host Sofia Theodorou, Chief People Officer of PwC Canada, sits down with guest Mona Malone: Chief Human Resource Officer and Head of People & Culture, BMO Financial Group. The two have an important conversation around how BMO is helping their employees manage mental health amid unprecedented times. They discuss how organizations can better prioritize the mental health of their employees, key actionable steps you can take to create a more supportive environment, and how BMO is planning a return to work strategy that is keeping mental health top of mind for both their customers and employees.

    • 28 min
    Pivoting in a pandemic: TD bank’s showcase of operational resilience during the COVID-19 crisis

    Pivoting in a pandemic: TD bank’s showcase of operational resilience during the COVID-19 crisis

    In the first “quarantine” edition of Shift podcast we are in conversation with Michael Rhodes, Group Head, Innovation, Technology & Shared Services, from TD Bank Group. Michael sits down with Jon Finkelstein to share their organizational lessons learned. Michael shares how they were able to achieve operational resilience by taking insights learned from their operations in Singapore, and what TD is doing as an organization to prioritize both the client and employee experience during these trying times.

    • 36 min
    The future is bright with Sun Life

    The future is bright with Sun Life

    The future is bright for the 154 year old organization Sun Life - in this episode of Shift podcast we sit down with Jacques Goulet, President of Sun Life Canada. Jacques shares how Sun Life has created a culture that truly embraces change. From using emerging technologies to create their digital assistant Ella, to their commitment to upskilling their workforce, all while delivering an elevated experience for their customers. Explore the conversation to learn more.

    • 29 min
    City of Ottawa: Playing the game of innovation as a team

    City of Ottawa: Playing the game of innovation as a team

    Learn the secret sauce on how to deliver innovation and service excellence to front line employees and citizens.

    • 26 min
    TD Bank: community, confidence, and customer experience

    TD Bank: community, confidence, and customer experience

    Creating a legendary customer experience is no easy task. In this episode of Shift we are talking all things Customer Experience with TD banks Global Brand and Customer Experience Officer Tyrrell Schmidt. Tyrrell takes us behind the scenes of relaunching an iconic Canadian brand, their marquee sponsorships across Canada, and the importance of instilling “confidence” when it comes to your banking experience.

    • 21 min
    ecobee: a smart thermostat buzzing with innovation

    ecobee: a smart thermostat buzzing with innovation

    Calling all gadget geeks - this episode is for you! In this episode of Shift - we have a great Canadian innovation story coming your way. We were lucky enough to sit down with Stuart Lombard, Founder and CEO of ecobee; a smart thermostat company changing how people interact with their homes and energy decisions. In this episode Stuart shares how he decided to bring the thermostat, to the 21st century. Fueled by a desire to create an intuitive, connected, and eco-conscious home. We chat about competing against the world’s largest technology companies, continuously innovating ,and the future of smart homes.

    • 21 min

Customer Reviews

4.5 out of 5
17 Ratings

17 Ratings

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