47 episodes

Welcome to The Proven Principles Hospitality Podcast!

This show is aimed at demystifying the inner workings of the hospitality industry, and breaking down the tools, tips and tricks that the world's best run hotels use everyday.

Each week you'll find hospitality experts from all corners of the industry sharing insights, best practices and skills needed to help you and your business thrive; all hosted by Adam Knight, Principal at Knowing Hospitality.

Knowing Hospitality is a full service hotel management and consulting company. Visit https://knowinghospitality.com to learn more.

The Proven Principles Hospitality Podcas‪t‬ Adam Knight

    • Management
    • 5.0 • 1 Rating

Welcome to The Proven Principles Hospitality Podcast!

This show is aimed at demystifying the inner workings of the hospitality industry, and breaking down the tools, tips and tricks that the world's best run hotels use everyday.

Each week you'll find hospitality experts from all corners of the industry sharing insights, best practices and skills needed to help you and your business thrive; all hosted by Adam Knight, Principal at Knowing Hospitality.

Knowing Hospitality is a full service hotel management and consulting company. Visit https://knowinghospitality.com to learn more.

    Emotional Leadership: Stephanie Coradin, Dembo, Inc.

    Emotional Leadership: Stephanie Coradin, Dembo, Inc.

    Stephanie a Florida-based Executive Coach with Dembo, Inc. who has an extensive background in hospitality and holds both an MBA and Masters in Mental Health Counselling.

    As we shift focus to coming out of the pandemic stronger than ever, emotional leadership and cultivating a great internal culture must be a leading topic of discussion. Organizations that not only help people get back into the hospitality workforce but those that help people grow their careers and become better versions of themselves will be the bigger winners going forward.

    Stephanie shares fantastic insight on the psychology of leadership, what’s been missing in many organizations training and execution plans and what you can do today to start making a difference with your team and your own engagement in your work.

    This was a great discussion and I hope that you find something in it that makes you look at your own management and leadership style in a different way.

    On this episode we discuss:


    Marrying business management and emotional leadership, especially during the pandemic (3:59)
    What is emotional leadership? (4:49)
    How to build your leadership intuition (5:30)
    How someone can develop their own self-awareness? (8:15)
    The importance of consistency and follow up when training new skills (11:17)
    How to get beyond the “this won’t work” mentality (12:40)
    The multi-generational workforce (14:44)
    How to help people overcome their insecurities with leadership training (18:29)
    What is the ROI on leadership training? (21:09)



    About Stephanie

    I am a Corporate Trainer and Executive Coach. I have over 18 years of experience in the hospitality industry, I also hold an MBA and a master’s degree in Mental Health Counseling (I focus on anxiety/stress management). This unique combination of knowledge has enabled me to help leaders and individuals create work environments that are attractive and emotionally stable for all involved.  I am able to go into companies and draw out the causes of their issues as opposed to just treating the symptoms of bad service. I believe that with a solid company culture, the motivation that shows team members that the executives really care about employees, and some solid training, guests will receive luxurious service every single time.



    Links

    LinkedIn: https://www.linkedin.com/in/luxymindset/

    Facebook: http://facebook.com/stephaniezcoradin

    Instagram: http://www.instagram.com/luxy_mindset

    Stephanie’s complimentary Coffee Chats for both coaching and training.

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    We want to hear from you! Send in a voice message or review to the podcast: https://anchor.fm/provenprinciples/message

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    Do you need to revamp your hospitality business strategy? Do you need help with a project or someone to work with on a tough problem in your hotel or restaurant? If I can help you in any way, please don’t hesitate to reach out.

    You can book a free call with me by going to knowinghospitality.com/contact

    • 31 min
    The Past, Present and Future of Hotel Design: Lisa Haude, PDG Studios

    The Past, Present and Future of Hotel Design: Lisa Haude, PDG Studios

    Lisa is the founder of PDG Studios (formerly Paradigm Design Group) an interior design studio based in Houston that works primarily in the hospitality space.

    We’re still in the early days feeling the long term impact of the pandemic. Sure, travel has fallen off and many hotels are wrestling with their future, but as we move through the next 12-18 months, there will undoubtedly be ownership changes, brand changes and many properties will embark on varying types of renovations.

    I wanted to have Lisa on the show to talk about the design and renovation process from a designers perspective and the involvement that owners and operations managers need to have to successfully bring a project across the finish line.

    I believe many of us will be in the weeds with construction before we know it and I hope this episode covers the high level points of the process so it goes as smoothly as possible in your property.

    On this episode we discuss:


    How to get started with a hotel renovation (4:30)
    How to make the renovation process easier (13:44)
    Why operations involvement in renovation planning is critical (19:13)
    Will COVID change hotel design? (24:30)
    Where is the “residential feel” moniker going? What is the next evolution? (29:37)


    About Lisa

    Lisa A. Haude founded PDG Studios (formerly Paradigm Design Group) in 2001 and continues to prove that she is one of the top industry leaders in her field. A storyteller in her own right, Lisa creates truly one-of-a-kind spaces that speak authentically to the lifestyles and cultures of the clients PDG Studios designs for, celebrating unique histories all around the US. Known for her creative and unique approach to design, as well as her admirable ability to lead her team with grace, she and her team create memorable spaces that evoke beauty, luxury and comfort and a sense of familiarity, seamlessly bridging the gap between hospitality and home life.

    Lisa’s award-winning work can be seen throughout the country and is featured in a variety of notable hospitality, lifestyle and shelter publications. She has also been interviewed for well-known podcasts, including The Chaise Lounge and A Well-Designed Business and has taken the stage at important industry tradeshows and conferences, including NeoCon, where she has shared her knowledge about design and hospitality with audience members from all around the country. Recognized as an influential leader in hospitality and design, Lisa has been honored with a variety of noteworthy business and industry awards over the past 19 years, including several International Business Awards.



    Links

    Website: https://pdg-studios.com/

    Instagram: https://www.instagram.com/pdgstudios_ig/

    Facebook: https://www.facebook.com/pdgstudios/

    Pinterest: https://www.pinterest.com/pdgstudios/_created/

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    We want to hear from you! Send in a voice message or review to the podcast: https://anchor.fm/provenprinciples/message

    ---

    Do you need to revamp your hospitality business strategy? Do you need help with a project or someone to work with on a tough problem in your hotel or restaurant? If I can help you in any way, please don’t hesitate to reach out.

    You can book a free call with me by going to knowinghospitality.com/contact

    • 39 min
    Digital Nomads and Evolving Work Culture: David Abraham, Outpost

    Digital Nomads and Evolving Work Culture: David Abraham, Outpost

    David is the Co-Founder of Outpost and leads the team’s co-living and co-working growth strategy.
    Outpost is occupying an interesting space, at the intersection of work and life. Initially focused on digital nomads, the changes that the pandemic has forced on businesses and work culture around the world has put them in a unique position to foster long term leisure stays with everything one might need to continue working, grow their network or embark on a new venture.
    This is a space that is certain to see rapid growth and it was fascinating to hear David talk about where he sees the industry going in the next couple of years.
    On this episode we discuss:

    How Outpost started and people’s changing attitude to getting work done in the office (4:30)
    Overcoming the biggest barriers to traditional office culture (6:48)
    The challenges with the blending of work time and down time (10:25)
    Growth in urban vs. typical vacation destinations (12:09)
    The Outpost booking experience and onsite services (14:43)
    The unintended positive outcome of the network effect (18:26)
    Selling the benefits of a destination to drive business (24:15)


    About David
    David is Outpost’s Co-Founder, and leads the team’scoliving and coworking growth strategy. His career has spanned from Wall Street andthe White Housetoremote African villages. He has overseen billion-dollar budgets, managed teams globallyand held fellowships atnumerous institutions, includingTokyo University and Japan's economyministry.
    His interests center on creating places that allow people to form community and build meaningful lives.
    David’s work hasbeen published in The New York Times, The Los Angeles Times and The Wall Street Journal, as well as in an award-winning book The Elements of Power. He is a Senior Fellow of the New America Foundation in Washington DC, a lifemember of the Council on Foreign Relations, and has testified in front of Congress
    Links
    Outpost's website: https://destinationoutpost.co/
    David's LinkedIn: https://www.linkedin.com/in/david-abraham-73960a1/
    ---
    We want to hear from you! Send in a voice message or review to the podcast: https://anchor.fm/provenprinciples/message
    ---
    Do you need to revamp your hospitality business strategy? Do you need help with a project or someone to work with on a tough problem in your hotel or restaurant? If I can help you in any way, please don’t hesitate to reach out.
    You can book a free call with me by going to knowinghospitality.com/contact

    • 30 min
    Project Management Fundamentals: Cristiana Crin, Perpetuum Designs

    Project Management Fundamentals: Cristiana Crin, Perpetuum Designs

    Cristiana Crin is the founder of Perpetuum Designs, an interior design studio based in Chicago that works primarily in the hospitality and restaurant industries.

    There was something that struck me when we initially spoke about doing an episode. When I asked Cristiana what Perpetuum Designs does, she responded with “We convert spaces into memorable experiences.” It’s this focus on the customer that creates alignment with the vision for a renovation and the outcome, and you can tell when it’s done right.

    I wanted to dive into Cristiana’s design philosophy but the conversation turned to talk more about the project management process that she goes through. We all manage projects on a daily basis but there are methods and best practices that professionally trained project managers use that keep their work on the right track, delivered on time and all stakeholders happy through the process.

    What was to be an interior design episode turned into a gold mine of ideas that you can use today to make a difference in your project management process.

    One this episode we discuss:


    What does Perpetuum Designs do? (6:08)
    Example of mural inside Jibarito Stop restaurant that Cristiana is working on (7:35)
    Explaining visual ideas to others (8:46)
    Using imagery to present your vision (11:15)
    Spending money wisely (15:05)
    Lessons from project management certification vs self-learned project management skills (18:47)
    How to get better organized (23:14)
    How to get better at planning smaller projects that pop up every day (28:57)


    About Cristiana

    What we do? We convert spaces into memorable experiences.

    We built a reputation for turning heads. When people walk into a space that we designed, they stop; they look around; they acknowledge that they are experiencing something different.

    The first thing we need to understand is the importance of budget and time. It is equally as important as the design itself. For years we tested theories and possibilities to make sure we understand best what the combination of the two means, so we can educate our clients and give realistic expectations.

    Now, we are convinced, that our design deliverables meet realistic accomplishments.

    We work closely with architects and general contractors to ensure a successful execution of our design and our client is always informed of the progress.

    Most importantly, we take pride in everything that we do!



    Links

    Website: https://perpetuumdesigns.com

    Instagram: @perpetuumdesigns

    Jibarito Stop Restaurant: https://thejibaritostop.com

    ---

    We want to hear from you! Send in a voice message or review to the podcast: https://anchor.fm/provenprinciples/message

    ---

    Do you need to revamp your hospitality business strategy? Do you need help with a project or someone to work with on a tough problem in your hotel or restaurant? If I can help you in any way, please don’t hesitate to reach out.

    You can book a free call with me by going to knowinghospitality.com/contact

    • 34 min
    Good to Great: Michael Tingsager, Hospitality Mavericks

    Good to Great: Michael Tingsager, Hospitality Mavericks

    Michael Tingsager is a good friend who I connected with a couple of years ago on his podcast, Hospitality Mavericks, and I continue to work with him through the Hospitality Game Changers group on Facebook.

    This episode is a little different than typical shows because we’re talking about a book that we’re both passionate about.

    Good to Great by Jim Collins has impacted both of our careers in more ways than we can count. We wanted to dive in to some of the concepts in the book and share a roadmap on how to take some of these principles and apply them to your personal and professional situation.

    We try to connect much of what we talk about back to our own experiences so I hope you find this not only makes it more relatable but also actionable.

    On this episode we discuss:


    Why you should read this book (5:43)
    What makes a good company great? (7:40)
    Why we should be shifting focus from growth to impact (9:40)
    It starts with discipline (19:00)
    Level 5 leadership experience (20:12)
    It’s about execution - first who then what (26:05)
    You don’t have to be high up the career ladder to apply the principles in this book (42:20)
    Pret-a-Manger’s hiring process and sustaining internal culture (47:18)
    The hedgehog principle (52:18)


    About Michael

    I have been living and breathing the hospitality and restaurant industry from the day I was born, and I started working in my mum and dad’s small restaurant group in rural Denmark from an early age. I spent six years building a 20+ unit cafe chain in Denmark; +11 years working for McDonald’s Denmark and UK, and more than 8 years as a consultant working with brands across Europe. I'm also the Co-founder of The Bear Kitchen in London, which is a catering business delivering planet-friendly food into offices across London. Once a week I produce and host The Hospitality Maverick Podcast, which all about inspiring leaders to build businesses from the inside out - businesses that makes positive impact on their people, their community and the planet.



    Links

    Good to Great by Jim Collins

    Hospitality Mavericks: www.hospitalitymavericks.com



    ---

    We want to hear from you! Send in a voice message or review to the podcast: https://anchor.fm/provenprinciples/message

    ---

    Do you need to revamp your hospitality business strategy? Do you need help with a project or someone to work with on a tough problem in your hotel or restaurant? If I can help you in any way, please don’t hesitate to reach out.

    You can book a free call with me by going to knowinghospitality.com/contact

    • 1 hr 9 min
    Resiliency in the face of the hospitality industry’s collapse: Theresa Ito, Blue Mountain Solutions

    Resiliency in the face of the hospitality industry’s collapse: Theresa Ito, Blue Mountain Solutions

    Theresa was a guest in the early days of the show, and she’s back today to share insights into how she pivoted her company to find new opportunities during the pandemic.

    A little background on Theresa - She’s successfully led teams for iconic brands including Fairmont Hotels, Le Meridien, Sandals Resorts and Hilton International. She’s now founder and principal at Blue Mountain Solutions, a hospitality consulting and leadership training company based in Victoria, BC.

    I asked Theresa on the show to talk about how the pandemic has affected her business, what she’s learned by talking with different teams and business owners in industries outside of hospitality and her message for 2021.

    Ultimately, our goal with this episode is to inspire and show people at every level within an organization how to take action.

    On this episode we discuss:


    How the last year has been for a hospitality industry focus business (4:45)
    We need to pull together and lean on each other as an industry (8:18)
    Looking for skills help needed in other industries as an opportunity for hotel professionals (12:40)
    Using hospitality accounting principles to maximize other businesses (18:24)
    Self-care and dealing with burnout (23:41)
    Leading with authenticity (27:18)
    How to help people feel hopeful that they can make a change (34:16)


    About Theresa

    Theresa Ito is passionate about people, having worked in hospitality internationally for over 30 years, she loves nothing better than being part of people’s growth.

    And that is why she has been successful with her company Blue Mountain Solutions Inc., developing leaders and teams. During her illustrious career, Theresa has successfully led teams in iconic brands including Fairmont Hotels, Le Meridien, Sandals Resorts and Hilton International.

    Theresa is a qualified certified facilitator for "The 7 Habits of Highly Effective People" and is a member of the “John Maxwell Team”. She also instructed at Royal Roads University .

    Theresa was raised in Jamaica and then spent 20 years in England. She now lives with her family in beautiful Vancouver Island where she services a host of local and international clientele, assisting them to thrive in leadership.

    Theresa is energetic and her presentations are always filled with leadership best practices, useful anecdotes and a healthy dose of humour.



    Links

    Website: www.bluemountain.solutions.com

    Testimonials: www.bluemountain.solutions/testimonials/ 

    Instagram: bluemountainsolutions

    Facebook: @Theresa.Blue.Mountain.Solutions

    ---

    We want to hear from you! Send in a voice message or review to the podcast: https://anchor.fm/provenprinciples/message

    ---

    Do you need to revamp your hospitality business strategy? Do you need help with a project or someone to work with on a tough problem in your hotel or restaurant? If I can help you in any way, please don’t hesitate to reach out.

    You can book a free call with me by going to knowinghospitality.com/contact

    • 44 min

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