18 episodes

What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker? The team at KnowHow just decided to ask them!

In this podcast, we sit down with some of the top performers in the restoration industry and ask them how they built a world-class team culture in such a volatile industry. Like everything KnowHow does, we've geared it to be ridiculously actionable, so you can act on your learnings right away.

The restoration industry is too competitive to not be constantly learning. Stand on the shoulders of giants by borrowing the playbook of today's most successful companies. Head to tryknowhow.com to help your staff get ahead.

The Restoration Playbook Podcast KnowHow

    • Business

What tactics are today's most innovative restoration companies using to build workforces that attract new staff, retain top employees, and get the most out of every worker? The team at KnowHow just decided to ask them!

In this podcast, we sit down with some of the top performers in the restoration industry and ask them how they built a world-class team culture in such a volatile industry. Like everything KnowHow does, we've geared it to be ridiculously actionable, so you can act on your learnings right away.

The restoration industry is too competitive to not be constantly learning. Stand on the shoulders of giants by borrowing the playbook of today's most successful companies. Head to tryknowhow.com to help your staff get ahead.

    How to Improve Customer Experience with Technology

    How to Improve Customer Experience with Technology

    In this episode of the Restoration Playbook Podcast Leighton Healey welcomes Keegan Trudgen, multi-location owner at PuroClean Disaster Services, to discuss how technology can improve the restoration experience. Tune in and discover how Keegan integrates new tools to enhance customer experience and job satisfaction, and gain insights into his methods for creating a consistent customer experience. 
    Hungry for more insights?1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.
    During the episode, some additional resources were mentioned, including The Future of Work Looks Like a UPS Truck on Planet Money, from May 2, 2014.
    Thanks for tuning in!
    About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
    Learn more at https://tryknowhow.com.

    • 1 hr 2 min
    How Empowered Employees Drive Operational Excellence

    How Empowered Employees Drive Operational Excellence

    In this episode of the Restoration Playbook Podcast, host Leighton Healey chats with Lory Perizzolo, COO at RCCN DKI, about mastering operations and building an empowered workforce in the restoration industry. Lory recounts his storied career path and shares insights on the importance of clear communication, strategic planning, and fostering a supportive culture. Tune in to learn how to implement operational rigor and drive continuous improvement in your restoration business, straight from one of the best in the business.
    Hungry for more insights?1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.
    Thanks for tuning in!
    About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
    Learn more at https://tryknowhow.com.

    • 51 min
    How to Equip Today's Workforce with Critical Knowledge featuring Steve Glozik

    How to Equip Today's Workforce with Critical Knowledge featuring Steve Glozik

    In this episode of the Restoration Playbook Podcast, Leighton Healey interviews Steve Glozik, President of FP Property Restoration. Glozik shares how FP adapted its training for today's workforce and how it builds more competent and confident restorers... all while reducing management stress and improving work-life balance.
    Hungry for more insights?1. Visit randrmagonline.com to read the third article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.
    Thanks for tuning in!
    About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
    Learn more at https://tryknowhow.com.

    • 1 hr 10 min
    How Purpose-Driven Work Strengthens Employee Retention with Holly Murry

    How Purpose-Driven Work Strengthens Employee Retention with Holly Murry

    In this episode of the Restoration Playbook Podcast Leighton Healey interviews Holly Murry, who shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger employee retention.
    Hungry for more insights?
    Visit randrmagonline.com to read "How Purpose-Driven Work Transforms Restoration Businesses" - the second article in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from Seaside Restoration, Guarantee Restoration, and more.Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.Subscribe to our socials for more insights into building competent and confident restorers, plus the exciting news coming at the 2024 Restoration Industry Convention next week.During the episode, Holly also mentioned some great resources, including:
    The Apple Experience by Carmine Gallo, which references FRSTeam's exceptional customer service experienceWhat the Heck is EOS? A Complete Guide for Employees in Companies Running on EOS by Gino WickmanRyan Fish, President of Red Hanger Cleaners, who gave a talk at a FRSTeam conference about "Choosing Hard." Thanks for tuning in!


    About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.

    • 1 hr 37 min
    How to Build a Team That Builds Your Business

    How to Build a Team That Builds Your Business

    Join Leighton Healey as he sits down with Caleb Brunz, Head Coach, President, and Owner of Paul Davis Restoration of Greater St. Paul and Minneapolis, in the first episode of the "Winning With Workers" series, powered by KnowHow. Caleb shares his insights and firsthand advice on building a stronger, more cohesive team culture in the restoration industry, and we ensure you walk away with actionable advice on how to do the same.
    In This Episode:
    Discover what's guided Caleb's leadership journey and business growth—from three to over 120 dedicated professionals.Hear Caleb's top advice for building a stronger culture, and why everyone has one (even if you think you don't!) Uncover the pivotal role of a positive work environment and that "happy people produce more."Learn practical strategies for defining your company's core values, recognizing good work, effectively communicating with your team, and addressing negative influences.Hungry for more insights?
    Visit randrmagonline.com to read "How to Build a Team That Builds Your Business with Caleb Brunz, Head Coach at Paul Davis Restoration of Greater St. Paul and Minneapolis" - the first in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from BluSky Restoration, ATI Restoration, and more.Stay tuned next month, when we'll continue our journey and find out how caring for a worker's whole life works for your bottom line, too, on The Restoration Playbook Podcast.Subscribe to our channel for more insights into building competent and confident restorers.
    About KnowHow:KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. Learn more at https://tryknowhow.com.

    • 53 min
    How to Help Your Restorers Become Communication Athletes

    How to Help Your Restorers Become Communication Athletes

    In the final episode of our three-part Winning With Workers conversation, we discuss two more principles that restoration leaders are using to attract and retain top talent. 
    We welcome back Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees. 
    Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0
    ---
    KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job. Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes and start exceeding standards with KnowHow.
    To see what KnowHow can do for your workforce, schedule a demo today at tryknowhow.com/get-a-demo

    • 47 min

Top Podcasts In Business

The Diary Of A CEO with Steven Bartlett
DOAC
The Prof G Pod with Scott Galloway
Vox Media Podcast Network
Prof G Markets
Vox Media Podcast Network
A Bit of Optimism
iHeartPodcasts
PBD Podcast
PBD Podcast
The Ramsey Show
Ramsey Network

You Might Also Like

Restoration Today
Michelle Blevins
Restoration Domination Show for Contractors & Entrepreneurs
Rico Garcia Jr.
Head Heart & Boots
Floodlight Consulting Group, LLC
The Home Service Expert Podcast
Tommy Mello: $100 Million Founder|Forbes, Inc., Entrepreneur Columnist