Tune in for a different take on business, with professors, researchers and experts from Smith School of Business. Understand the rapidly evolving corporate world, stay ahead of the curve, and navigate a landscape that is no longer defined by the balance sheet alone.
Episode 19: AI Reality Check: AI-Powered HR
The corporate HR department has typically been the butt of jokes and scorn, and HR executives often struggle to make their voices heard on top management teams. In the age of AI, huge amounts of people management data — from employee surveys to performance reports — can be fed into natural language processing systems to glean insights that could help organizations work smarter and more efficiently. That will make HR executives important drivers of workplace transformation.
This episode features the insights of two HR experts who are also Smith School of Business alumni. Heidi Klotz is vice-president, total rewards and people analytics, at AtkinsRéalis (formerly SNC-Lavalin). And Dagmar Christianson is a London, England-based consultant in workforce transformation and the future of work. The two discuss how HR leaders will have to prepare employees for the technology disruption to come. They are joined in conversation by host Meredith Dault.
Episode 20: AI Reality Check: Marketing Unbound
It’s hard to imagine what advertising and marketing in general will look like given the speed of development in the AI constellation of technologies. Today, wholesale automation of marketing functions, hyper-personalized targeting and predictive forecasting. Tomorrow, AI bots on sales calls?
This episode takes a decidedly analytical look at AI-enabled marketing with guest Ceren Kolsarici, Ian R. Friendly Fellow of Marketing and director of the Scotiabank Centre for Customer Analytics at Smith School of Business. Dr. Kolsarici talks about the speed bumps that could slow AI adoption and shares what marketers need to do now to lay the groundwork for what’s to come. She is joined in conversation by host Meredith Dault.
Special Guest: Ceren Kolsarici.
Episode 21: AI Reality Check: Legal Disruptors
The legal profession is one of the first to feel the brunt of the artificial intelligence revolution. AI techniques such as machine learning are helping legal practitioners review contracts, prepare for litigation and even predict legal outcomes. ChatGPT has already been used in court cases. There’s even talk of robot judges in our future.
This episode features Samuel Dahan, a law professor at Queen’s and Cornell universities and director of the Conflict Analytics Lab at Smith School of Business. Dr. Dahan is one of the world’s leading authorities on AI and the law and is well-placed to discuss how AI will impact the way legal services are delivered. He is joined in conversation by host Meredith Dault.
Special Guest: Samuel Dahan.
Episode 22: AI Reality Check: The AI Colleague
While AI will surely take over some jobs lock, stock and barrel, the more likely scenario is that we will have to share our jobs with AI entities. It can be challenging enough to work with fellow humans and understand their emotions and thinking styles. What will it be like working with super-smart non-humans? Will it change how we behave or make us question our judgment? Will it keep tabs on our performance?
This episode explores these questions with guests Tracy Jenkin, an associate professor at Smith and a faculty affiliate at the Vector Institute for Artificial Intelligence, and Anton Ovchinnikov, Distinguished Professor of Management Analytics. Dr. Jenkin and Dr. Ovchinnikov discuss what they’ve learned so far from their research that explores human-AI collaboration and cognitive processes. They are joined in conversation by host Meredith Dault.
Special Guests: Anton Ovchinnikov and Tracy Jenkin.
Episode 17: AI Reality Check: Welcome to the Age of AI
Whether we know it or not, we interact with AI-driven systems multiple times a day. Some of us are even using generative AI as a dating coach or to write standup comedy. Yet technology insiders are raising the alarm that we’re moving too fast for society’s good.
Our guest, Stephen Thomas, Distinguished Professor of Management Analytics and the executive director of the Analytics and AI Ecosystems at Smith School of Business, brings us up to date on which AI system or platform is already making an impact and how individuals and organizations can safely harness the disruptive power of AI. He is joined in conversation by host Meredith Dault.
Episode 18: AI Reality Check: Battling Bias
From high school students given the wrong marks just as they’re applying to university to Black defendants misclassified as higher risk for reoffending, AI is driving unfair and damaging outcomes. Technology firms promise what they call Responsible AI. But can they really deliver if they can’t keep up with the speed of change? Can governments impose ethical standards and safe use of AI-based systems and products?
In this episode, Anton Ovchinnikov, Distinguished Professor of Management Analytics at Smith School of Business, discusses his groundbreaking research into the government response to algorithmic bias and what happens when large language models are fed AI-generated synthetic content rather than human-generated content. He is joined in conversation by host Meredith Dault.
Special Guest: Anton Ovchinnikov.