Want to invest in Customer Experience? Question the Downside of Failure The Modern Customer Podcast

The key to better customer experience? Design interactions that are easy and straightforward, and prioritize understanding your customers. 
Matt Watkinson, author and CEO of Methodical joins us to discuss how his experience navigating uncertainty can be used to create exceptional customer experiences.
Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.
Enroll in the ROI of Customer Experience course here: https://customerexperienceroi.com/