15 episodes

"Your Next Generation Hotel" takes you inside the world of hospitality. We interview hotel managers, industry leaders, lecturers and anyone at the forefront of innovation within hospitality. We share insightful, actionable, pieces of advice as well as the latest trends around the world.

Your host Mark Abraham founded the hospitality technology business Shackle. His passion for all things hospitality and technology is clearly evident throughout the episodes.

We hope you enjoy.

Your Next Generation Hotel Your Next Generation Hotel

    • Business

"Your Next Generation Hotel" takes you inside the world of hospitality. We interview hotel managers, industry leaders, lecturers and anyone at the forefront of innovation within hospitality. We share insightful, actionable, pieces of advice as well as the latest trends around the world.

Your host Mark Abraham founded the hospitality technology business Shackle. His passion for all things hospitality and technology is clearly evident throughout the episodes.

We hope you enjoy.

    Luxury Family Hospitality with Chitra Stern, Owner of Martinhal Hotels & Resorts

    Luxury Family Hospitality with Chitra Stern, Owner of Martinhal Hotels & Resorts

    Chitra Stern is the recipient of the prestigious Deloitte Institute “Accomplished Entrepreneur Award” at the London Business School, “Person of the Year” Award by the international Family Travel Association and the “Family Traveler Award” for special contribution to the Family Travel Market. She is an Electronic Engineer, Chartered Accountant and MBA (London Business School). Between 2017 and 2019, Chitra was on the Committee of Portugal IN, a special task force created by the Portuguese Prime Minister’s office to further enhance Foreign Direct Investment into Portugal (www.portugalin.gov.pt). She is also an invited professor for Luxury Marketing at the Nova School of Business and Economics and is the incoming President of the Entrepreneurs Organization (www.eonetwork.org) in Portugal.

    Owner and founding board member of Martinhal Family Hotels & Resorts (www.martinhal.com) , Chitra is a passionate entrepreneur and real-estate & hotel developer, working alongside her business-partner and husband, Roman, on their projects in Portugal. They developed the Martinhal Resort in Sagres in the Algarve from scratch and have successfully expanded the “Martinhal” brand across 3 other properties in the best and most prestigious locations in Portugal – with one more branded hotel residence (www.martinhalresidences.com) coming up in Lisbon. They have had 4 children during the process of building up their businesses. They are also working on commercial real-estate projects and an Education Hub project in Lisbon, between the Park of Nations and the airport. The school, United Lisbon International School will open in September 2020 (www.unitedlisbon.school). The school forms part of a wider Edu Hub (www.eduhublisbon.com) – with innovators, tech companies and an academy that all have something to contribute to education. The school will be a K-12 International School with an American-based Curriculum and IB diploma. It will be operated by International School Services from Princeton, NJ.



    Enjoy the episode.

    • 26 min
    Hospitality in the Indian Ocean with Constance Hotels & Resorts CIO, Roshan Koonja

    Hospitality in the Indian Ocean with Constance Hotels & Resorts CIO, Roshan Koonja

    Constance Hotels & Resorts is a collection of luxury hotels in authentic destinations across the Indian Ocean.

    Beautiful Mauritius, Magical Maldives, True Seychelles & Authentic Madagascar. Don't they sound wonderful. 

    We were delighted to be joined by Roshan Koonja who is the Chief Information Officer at Constance Hotels. We discussed all things technology on a luxury resort and how it differs from that of a city centre hotel. 

    Please do share with some colleagues and friends. We hope you enjoy. 

    • 17 min
    Jan Hejny, CEO of HotelTime Solutions, why cloud based hospitality product are the now and the future.

    Jan Hejny, CEO of HotelTime Solutions, why cloud based hospitality product are the now and the future.

    Jan Hejny is the CEO of HotelTime Solutions, a company that provides cloud-based systems to hospitality industry in the EMEA region. They develop, distribute and support 4 main products - HotelTime (online property management system), Vento (ePOS system), Libero (PMS for wellness&spa centers) and Confero (Conferencing&Events system) and currently serve more than 500 customers in 11 countries world-wide.

    HotelTime is a long-established independent software developer and provider of cutting-edge, yet affordable cloud-based systems to the hospitality industry. On the market in Europe for over 16 years, the software they first developed 18 years ago.

    We discussed why cloud based products are the future of hospitality. 

    Hope you enjoy. 

    • 17 min
    Michael Bonsor, MD of Rosewood London discusses team work, attracting new guests and life at the pinnacle of hospitality.

    Michael Bonsor, MD of Rosewood London discusses team work, attracting new guests and life at the pinnacle of hospitality.

    Michael Bonsor is the Managing Director of the Rosewood London. An iconic hotel, an iconic brand and an exciting future. 

    We discussed it all from keeping the team positive to tackling covid. Michael joined the Rosewood in 2013 as Hotel Manager before taking up the position of Managing Director in 2017. During this time, he has led the hotel to Forbes 5-star rating and Conde Nast #1 Hotel in London 2019. 

    A true great in the hospitality industry who is leading the hotel into an exciting period where new geographical regions will be opened up because of covid and new guests will get to experience the wonderful experience Rosewood has to offer.

    Enjoy the episode. 

    • 27 min
    Kate Nicholls, CEO of UKHospitality leading the charge to protect everyone in hospitality across the UK.

    Kate Nicholls, CEO of UKHospitality leading the charge to protect everyone in hospitality across the UK.

    Welcome back to "Your Next Generation Hotel" podcast.

    Season 2 kicks off with Kate Nicholls, CEO of UKHospitality. 

    UKHospitality is the powerful voice representing the broad hospitality sector – covering everything from bars, coffee shops, contract catering, hotels, nightclubs, visitor attractions and other leisure venues.

    Kate is facing the toughest challenge the industry has ever encountered with Covid-19. We discussed her suggestions to government on how to protect all that rely on this wonderful industry for their livelihoods as well as how UKH can help its members. 

    Please share this episode with your colleagues and spread the great work Kate and her team at UK are doing. 

    • 24 min
    The Immigration Policy & Hospitality Talent with Louise Phelps, Robert Richardson & Chad Smith.

    The Immigration Policy & Hospitality Talent with Louise Phelps, Robert Richardson & Chad Smith.

    When brilliant, committed people come together, anything is possible. At a time when the governments' recent immigration policy announcement has understandably caused concern, it has been an absolute pleasure for us to welcome Louise Phelps, Robert Richardson and Chad Smith to collaborate on this episode to help the hospitality industry stand together and face our recruitment challenges constructively and head on, so as to stop them negatively impacting the next generation of hotels.

    This episode is a follow on from what was supposed to be a conference on March 27th at The Savoy London but due to covid, it was postponed. Please see the individuals involved below. 

    Louise Phelps:

    Louise Phelps is Head of Talent Acquisition at The Savoy in London, one of the World’s most iconic hotels. Louise has won numerous industry awards for her talent acquisition strategies and systems.

    Robert Richardson:

    Robert Richardson is an award-winning hotelier based in Kent and London. Recently achieving a place on the 2020 Boutique Hotelier Industry Powerlist as a “Young Trailblazer”, he also sits on the executive board for the Institute of Hospitality.

    Chad Smith:

    Chad Smith is co-founder of HIRE (Hospitality’s Internal Recruitment Exchange) an initiative designed to rebel against the negative employer image that the hospitality industry experiences, and create a space for in-house hospitality recruitment and HR professionals to come together.

    • 27 min

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