Good Thinking Community Managers‪!‬ Darren Gough

For the inaugural Good Thinking podcast episode, host Darren Gough speaks to Dan Plant, Head of Content and Community for hotukdeals at Pepper.com - The World's Largest Deal Community.

In this episode, we discuss some of the key issues that build better communities including:

- Using Knowledge Management structures to improve team effectiveness 

- Managing remote teams and the value of the human connection in a distributed workforce 

- The importance of trust, and the responsibility toward members of the community 

- Choosing the metrics and KPIs to show the real value of community 

- Perceived mental health and wellbeing challenges for a branded community.