004 - Maximizing the Customer Experience with CIG Construction, Pt. 2 GAF Contractor's Corner

Welcome to Episode 004 of GAF's Contractor's Corner podcast! We talk to roofing professionals about what's driving their business. The podcast is hosted by Don Kilcoyne and features interviews with contractors as well as experts on topics of use to contractors. Join the discussion in the comments section, subscribe wherever it is you listen to podcasts, and email your questions and feedback to us at ContractorsCorner@gaf.com.

This episode is the conclusion of our discussion with Kelly and Janice Stitzer of CIG Construction in Colorado. If you have not yet listened to the first part of our conversation, please tune in to Episode 003 before listening to this one.

Kelly and Janice stopped by to discuss the importance of branding, what they look for when hiring new employees, the value of working with an executive coach, and what's in store for the future of CIG Construction.

Topics discussed:

(0:00) Intro
(0:30) The importance of branding
(2:54) What to look for in employees
(3:52) The value of referrals
(6:57) Staying in business, and continuing to grow
(10:19) Breakthrough Academy
(11:43) Working on the business vs. in the business
(14:56) How it feels to take a step back
(16:57) Replacing yourself and having an exit strategy
(18:49) One piece of advice for contractors
(22:17) Looking towards the future

Learn more about what we discussed in this episode:

Breakthrough Academy
Connect with us:

GAF on Twitter @gafroofing, Facebook, and on the Web.

Email Contractor's Corner at ContractorsCorner@gaf.com.

CIG Construction on Twitter @CIGConstruction, Facebook, Instagram, and on the Web.