AI For All Podcast AI For All

In this episode of the AI For All Podcast, Nikola Mrkšić, CEO and Co-Founder of PolyAI, joins Ryan Chacon to discuss AI-powered solutions and voice assistants in enhancing organizational efficiency and improving the customer service experience. The conversation explores the growing adoption of AI across various industries, the pivotal role of generative AI in deploying scalable solutions, benefits of AI, risks associated with implementing generative AI, and the importance of skepticism and testing when navigating customer service technology.

Nikola Mrkšić is the CEO of PolyAI. He graduated from the University of Cambridge with a Ph.D. in Machine Learning and Natural Language Processing. Prior to PolyAI, Nikola was an ML Researcher at Apple. Nikola was named in the Forbes 30 Under 30 in 2021 for his work with PolyAI.

PolyAI is a leading provider of AI-powered voice assistants. Their customer-led voice assistants are used across industries within global companies where B2C conversations are crucial, like FedEx, Marriott, Carter's, and Caesars Entertainment. PolyAI's award-winning voice assistants have earned renown for their ability to understand natural language and provide quick, accurate, and helpful responses.

Discover more about AI at https://ai-forall.com
More about PolyAI: https://poly.ai/
Connect with Nikola: https://www.linkedin.com/in/nikola-mrksic/

(00:00) Intro
(00:31) Nikola Mrkšić and PolyAI
(01:57) The rise of AI-powered voice assistants
(03:15) Transforming customer service with AI
(08:27) The power of personalization and data insights
(15:50) Navigating the risks and future of generative AI
(21:26) Looking ahead: the future of AI and humanity
(24:01) Learn more and follow up

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In this episode of the AI For All Podcast, Maureen Metcalf, CEO and Founder of the Innovative Leadership Institute, joins Ryan Chacon and Neil Sahota to discuss how business leaders can guide their organizations through the age of AI. The conversation covers the complexities of digital transformation, how AI can be utilized to enhance leadership skills, and precision leadership to understand and address individual employee needs effectively. Metcalf emphasizes the balance between leveraging AI for operational efficiency and maintaining genuine human connections within leadership roles.

Maureen Metcalf is a highly respected executive advisor and the CEO and Founder of the Innovative Leadership Institute. Maureen and her team guide clients through structured processes to amplify their impact and build thriving organizations. Recognized as a Fellow of the esteemed International Leadership Association, Maureen is also an accomplished author with her international award-winning eleven-book series on innovative leadership, including the most recent "Innovative Leadership & Followership in the Age of AI."

The Innovative Leadership Institute is a pioneering management consulting firm committed to shaping the future of leadership across industries. It has created a comprehensive leadership development ecosystem by leveraging proprietary methodologies, technology, a certified facilitator network, and an adjacent service provider network to help deliver results.

Discover more about AI at https://ai-forall.com

More about Innovative Leadership Institute: https://www.innovativeleadershipinstitute.com

Connect with Maureen: https://www.linkedin.com/in/maureenmetcalf/

Read Innovative Leadership & Followership In the Age of AI: https://www.innovativeleadershipfieldbook.com/book-series/innovative-leadership-followership-in-the-age-of-ai/

(00:00) Intro
(00:36) Maureen Metcalf and the Innovative Leadership Institute
(01:33) Approaching organizational transformation
(02:56) Current state of AI and impact on leadership
(04:53) Power of AI in enhancing leadership skills
(06:13) Precision leadership
(08:08) AI tools for all businesses
(08:45) Data mining and workplace insights
(12:22) Essential skills for leaders in the age of AI
(20:42) Balancing efficiency and authenticity
(22:48) Learn more and follow up

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In this episode of the AI For All Podcast, Ron Randolph-Wall, Founder and CEO of 3XM Technologies, joins Ryan Chacon and Neil Sahota, to discuss how AI changes advertising. Ron brings his wealth of knowledge from marketing, advertising, and the movie industry to discuss the incorporation of AI in loyalty programs and marketing. He highlights the challenge of understanding the customer to create effective loyalty programs, underscoring the importance of technology like AI for analyzing data. Ron emphasizes the crucial role of AI in existing and future marketing strategies, stating it is instrumental for developing customer rapport and growing brands.

Ron Randolph-Wall is a pioneer in advertising and marketing. In the 1980s, he achieved remarkable milestones, including creating the world's first co-branded credit card for General Motors, the NFL, and the NBA, and introducing the first universally accepted movie ticket with 1.8 billion tickets sold in 16 countries over 25 years. Ron later sold his company to Fandango (acquired by Comcast) in 2013. Today, he employs sentiment analysis, AI, psychology, and linguistics to enhance the cinema experience and foster emotional connections between brands and customers.

3XM Technologies is a small company with a team of movie, marketing, and AI specialists working out of Los Angeles. The company's mission is to create more effective loyalty programs and buck the current trend of subsidizing existing customers.

Discover more about AI at https://ai-forall.com
More about 3XM Technologies: https://3xmtechnologies.com/home
Connect with Ron: https://www.linkedin.com/in/ronrandolphwall/

(00:00) Intro
(00:44) Ron Randolph-Wall and the history of advertising
(06:31) Problems with advertising and knowing your audience
(11:13) Rethinking advertising and marketing
(13:57) The promise of AI in advertising and data analysis
(14:50) Incremental profits and understanding the customer
(17:18) How can companies start utilizing AI technology?
(18:36) AI as a marketing assistant and advisor
(20:55) Learn more and follow up

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In this episode of the AI For All Podcast, Tom Andriola, Vice Chancellor and Chief Digital Officer at UC Irvine, joins Ryan Chacon and Neil Sahota, to discuss the impact of AI in universities and the workplace. The conversation covers how AI tools can transform education and business operations, managing unstructured data, how AI has evolved over the years, and how companies can leverage AI. They also discuss the future of AI in workplace scenarios, where AI could lead in the next decade, and the importance of making AI accessible for all.

Tom Andriola is a business and technology executive who has been at the forefront of technology-enabled transformation for three decades. He currently serves as UC Irvine’s Vice Chancellor and Chief Digital Officer, ensuring the strategic use of data and technology transform the mission of the modern university and the future of health. He has been an innovator throughout his career, which has spanned across the public and private sector and included running tech businesses on four continents.

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement and premier research and innovation. UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

Discover more about AI at https://ai-forall.com
More about UC Irvine: https://uci.edu
Connect with Tom: https://www.linkedin.com/in/tomandriola/

(00:00) Intro
(00:31) Tom Andriola and UC Irvine
(02:31) AI in universities
(03:53) Impact of AI on healthcare and research
(04:34) Challenges and approaches in AI implementation
(08:28) Making AI available to all
(10:12) AI in the workplace
(16:17) AI interpretability and interoperability
(21:16) Role of AI in business decision-making
(25:47) Future of AI and the metaverse
(33:54) Learn more and follow up

SUBSCRIBE TO THE CHANNEL: https://bit.ly/43dYQV9
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Join Our Newsletter: https://newsletter.ai-forall.com
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In this episode of the AI For All Podcast, Brendan Kane, Founder of Hook Point, joins Ryan Chacon and Neil Sahota to discuss AI in marketing and creating viral content. Kane talks about the significance of qualitative analysis to optimize content, mastering storytelling, and the importance of crafting a message that resonates with a wider audience. He speaks about the need for individuals and organizations to unlearn traditional marketing methods and adapt to new methods enhanced by AI. Kane also predicts that advancements in hardware will determine the evolution of social media.

Since 2005, Brendan Kane has helped the largest brands and celebrities in the world reverse engineer how to make content go viral. Brendan and his team at Hook Point have generated 60 billion views and 100+ million followers for the content they have worked on. Over the course of his career, Brendan developed the first ever influencer campaign on YouTube in 2007, oversaw $200 million in marketing spend, worked with major corporations like MTV, Viacom, Vice Magazine, Paramount, IKEA, and Sketchers, generated $1 billion in revenue for clients, worked with celebrities Taylor Swift, Rihanna, and Adriana Lima on their digital strategy, generated over a million followers on his personal Facebook and Instagram account as an experiment, authored best selling books One Million Followers: How I Built a Massive Social Audience in 30 Days and Hook Point: How to Stand Out in a 3-Second World, and most recently developed The Hook Point Guide to Going Viral.

It takes 3 seconds to make or break your business. Hook Point helps your brand stand out in crowded markets. There are over 60 billion messages on digital platforms everyday. The average person is exposed to 4,000 to 10,000 ads every 24 hours. Inundated with choices, today’s consumers make decisions in milliseconds. How do you stand out and be heard? With an effective Hook Point.

Discover more about AI at https://ai-forall.com
More about Hook Point: https://hookpoint.com/home
Connect with Brendan: https://www.linkedin.com/in/brendanjkane/

(00:00) Intro
(01:16) Brendan Kane and Hook Point
(02:10) How to go viral
(08:25) Social media algorithms
(09:30) The attention economy
(10:44) How do you leverage AI tools?
(12:30) AI in marketing
(14:42) Qualitative and quantitative analysis
(16:32) Can anyone do data analysis?
(19:04) Will AI change how marketers are hired?
(21:50) Unlearning traditional marketing methods
(28:03) How long does it take to see results?
(30:22) Future of AI in marketing
(33:30) Learn more and follow up
(33:55) Brendan's new book

SUBSCRIBE TO THE CHANNEL: https://bit.ly/43dYQV9
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In this episode of the AI For All Podcast, Hans-Martin Will, Chief AI Officer at LegalMation, joins Ryan Chacon and Neil Sahota to discuss the impact of AI on traditional industries like legal and insurance. They discuss the role of a Chief AI Officer and its growing demand, the concept of hybrid intelligence, and the potential risks and challenges involved in adopting AI technologies, focusing on transparency, explainability, and legal implications.

Hans-Martin Will is a seasoned technologist and product leader with two decades of experience working at the intersection of applied research and product innovation. His expertise primarily centers on the development of data platforms, distributed systems, spatial computing, and the application of AI and ML across various domains, including enterprise business applications, language technology, and life sciences. He has led key initiatives at industry leaders like Amazon, Microsoft, and SAP, as well as product innovation in nimble start-up settings. Hans-Martin holds a PhD in Computer Science from ETH Zurich, Switzerland.

LegalMation leverages the latest artificial intelligence systems (including large language models such as GPT-4) to help law firms drive efficiency with straightforward and easily deployed solutions with a focus on litigation and dispute resolution workflows.

Discover more about AI at https://ai-forall.com
More about LegalMation: https://www.legalmation.com
Connect with Hans-Martin: https://www.linkedin.com/in/hmwill/

(00:00) Intro
(00:26) Hans-Martin Will and LegalMation
(02:06) What is a Chief AI Officer?
(04:49) AI in the legal and insurance industries
(11:04) Challenges and hesitations in AI adoption
(13:15) Example of AI in legal work
(18:49) AI hallucinations
(22:08) How will AI evolve beyond LLMs?
(25:33) Benefits and drawbacks of AI integration
(27:54) Will there be AI robot lawyers?
(29:09) Learn more and follow up

SUBSCRIBE TO THE CHANNEL: https://bit.ly/43dYQV9
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Join Our Newsletter: https://newsletter.ai-forall.com
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